Practical Car & Van Rental

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Practical Car & Van Rental

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Good

ProGood car, reasonable rates

ConsBad customer service and customer contact

Having recently been made redundant and losing a company car, I have slowly been adjusting to life without transport. So far buses have been able to get me as far as I need to go, but what I barely remembered in time was that I was due to attend the wedding of my best friend. Although it was...

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Super

ProLot of branches. Competitive. Good vehicles

ConsNot many

I have rented hire cars from Practical on three seperate occasions. All rentals have been from their Sea Street,Herne Bay, Kent branch and I have been thoroughly satisfied with the service I received. Practical have numerous branches in England and usually have a range of cars available for hire...

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Not for me

Procar was new and nice

Consextra charges, no real location, poor customer ser...

Do not use these people. I booked a car on carrentals.com through Ace Rent-a-car for 5 days at Liverpool. They actually subcontract to Practical. At the airport, they have no desk. You call them and they are supposed to pick you up and take you to the car. I had arrived a few days earlier that I...

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Not for me

Pronone

ConsHidden costs, far from airport, costly insurance

We rented a car through Practical Car Rental last June through Travelocity. We were going to a wedding and had five people and a a few bags, and, according to the website, an "intermediate" would be enough. When we got to Dublin, there was no one at the counter - only a telephone, which I should...

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Not for me

published 09/10/2008

I rented a van from Practical Van Hire over a weekend. The phone service was great, and unfortunately for us this turned out to be a too good to be true situation. The inside of the van was fallen to bits, and at night, only one of the front lights were working. Its been about three weeks and we still haven't been paid back our deposit of £250 and calling them has become a nightmare. All they say is they will call back after checking the paperwork. I wouldn't recommend them at all unless if you want to be disappointed.

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Satisfactory

published 30/09/2007

My wife and I rented Practical at Heathrow, booked on Travelocity. Reservation printout said there was a company shuttle to the car lot. We waited for 45 minutes. Finally called and were told to take the bus (4 Pound/person, they wouldn't refund it). Then there was the hassle to get the Loss Damage Waver as we didn't have documentation from our Master Card (since when is that needed), and then they charge 4 Pounds a day when you decline their insurance. (Yes, it's in the fine print from Travelocity) The car, an almost-new Nissan Micra was great. The teaser price on Travelocity is deceptively low. We may have saved a little, but only with lots of hassle. Stick with a reputable company. Be Warned

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Not for me

ProAbsolutely none..

ConsShoddy customer service. Bad behaviour.

Okay..my stupidity was making a booking with these guys even though the reviews here advised me against doing so and I paid the price for it. I had called up the Hounslow branch that gave me a quote for a 9 seater as the required 7 seater was not available. I went ahead and made the booking on...

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Not for me

published 14/09/2007

I agree that customer service is dismal. Not only did we have to pay the 8 pounds for the shuttle service, we were given a car with no fuel. When we called from the motorway, they said they had forgotten to tell us to get fuel. Later they said they had indeed told us. They were more concerned about the aluminum rims than our safety stranded on the M3. Very bad experience all around. Avoid this company and go with a more reputable company at the airport.

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Not for me

ProNONE

ConsSEE NOTES

I turned up to discover that my £130 of van hire had rented me an 7 year old Ford transit that had done 90,000 miles, had a very noisy front wheel barring, a flashing coil light, a bent drivers door that whistled loudly at 70mph, a chipped and cracked front windscreen and a built in rev limiter...

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Not for me

“Impractical and poor service”

published 12/11/2015

ProCar clean and worked

ConsPoor service, impractical location for airport, po...

I hired this car under the guise that it was based at Heathrow airport. On arrival I found it not to be the case and rather inconvenient - I had to either get a cab or bus to the company. When I told them the time I needed to drop it off, the staff told me the office would be closed and there was...

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Satisfactory

“Alert - the hidden cost !!!”

published 05/08/2006

Proyou get the car that you want

Consthe real cost is more than they quote to you

I booked my reservation with the company through Travelocity's booking site, because they had a very attractive price for one week rental. A Big Mistake !!! Firstly, I had to pay an extra eight pounds to be taken between their rental office and the LHR airport ( This kind of pickup service...

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Satisfactory

Prolocation near LHR

Conshidden cost to non-UK renters, dirty car, mechanic...

On my recent rental, the Practical agent, as a matter of company policy, insisted on actually charging my non-UK credit card a 750GBP "deposit "- as opposed to merely putting a hold on the account in that amount, which is what a normal company would do. When this deposit was refunded at the end...

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Excellent

Procustomer service

Consno desk in airport but bus takes you round to thei...

I was looking for a good deal and in the low season (Feb), Practical at Edinburgh were very helpful. The manager was intelligent and clearly wanted to ensure I had what I needed. Collected a car at 2200hrs and returned it 4 days later at 1300hrs. No strange or hidden charges and unlimited mileage...

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Not for me

ProN/A

ConsHidden charges

I have rented out a seventeen seter transit van from Hounslow site for a week from 28th July to 5th August four weeks in advance and ask them that I could have the van by 7.00am. The man was very rude and said no right away.He said to us that if we needed the van by seven o clock we have to pay...

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Product Information : Practical Car & Van Rental

Manufacturer's product description

Ciao

Listed on Ciao since: 22/10/2001