Practical Car & Van Rental > Reviews (12)

I have rented out a seventeen seter transit van from Hounslow site for a week from 28th July to 5th August four weeks in advance and ask them that I could have the van by 7.00am. The man was very rude and said no right away.He said to us that if we needed the van by seven o clock we have to pay for one day extra. So we did but he did not mention us anything for returning the vehicle. So we thought that we have whole day to return the vehicle. so we went 10 am to return the vehicle. The man said we shoud have return the vehicle by 9 am and charged us 75 pounds extra for one hour erley renting and 38 pounds for one hour late arriving.
Very poor customer service and rude staff not recomend to anyone.