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Premier Inn Cambridge - Keeping the Reputation Intact
clean, comfy, good customer service
none to speak of
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August 2013 saw us attending an all day wedding in Cambridge and we decided to stay overnight as we both wanted to have a drink or few. We booked the hotel online about 7 weeks before the wedding and managed to secure a very good price of £39 for one night’s stay at the Premier Inn Cambridge (room only).
As we were arriving fairly late at night, we called on the day and asked if this was ok and we were advised very politely that this would be no issue at all and the reception was manned 24 hours a day. We even asked for a taxi service that the hotel could recommend as the wedding venue was about 10 miles away and we wanted to make sure we were brought to the correct Premier Inn due to me thinking that there were 2 Premier Inns very close to each other (which apparently is not the case). They were very happy to give us the number for the local company they use and we were pleased to find out that the price we were charged was the same as other people were quoted using different companies.
We arrived fairly late at night, well after midnight and were greeted in a very friendly manner (which has been the case in most Premier Inns we’ve stayed at). As we had driven up from London with another couple who’d left their overnight bags in our car and were coming back to the hotel a bit later, the receptionist offered to keep their bag at reception
until they checked in which was really nice of him.
We were advised that our room was on the 7th floor and we needed to swipe our room key card to get access to the lift. I imagine this is to ensure that non guests don’t go up in the lifts and wander around the corridors making noise and annoying actual paying guests. I had a bit of trouble working out which way to swipe the card and the receptionist came over and helped out with this. The lift got to the 7th floor in moments and was so smooth we barely noticed the lift moving and as we walked down the corridor to our room, I liked the fact that the lights in the corridor were motion activated and came on automatically to light our path.
NB: check in time is from 14:00 and you need to check out by 12:00.
As we entered our room, all we wanted to do was get ready for bed and have a good night’s sleep. We noted that the room seemed the same as other Premier Inn branches we stayed in. A double bed with bedside tables either side, storage space and hangers for your clothes, a desk/table where the TV was housed and a tea/coffee area with kettle and crockery and complimentary tea, coffee and sugar sachets with 4 of those miniature milk “thingies”.
The furnishings in the room were conducive to a good night’s sleep – the bed cover and headrest were a relaxing lilac shade (as with all other Premier Inn hotels) with the carpet being an unobtrusive dark blue/purple.
The bed was very comfortable to sleep in and the room temperature was just a bit too warm for us so we put on the cooling system (I don’t think it could claim to be air conditioning) which worked well enough to keep the room at just the right temperature for us throughout the night and wasn’t too noisy. We didn’t have any need to switch on the TV so I can’t comment on how many channels were available although the room info says Freeview channels are available on the TV. A hair drier is available in each room and wi-fi is available at an extra cost (approximately £3 for 24 hours).
Overall we found the room quality to be pretty much the same as other Premier Inns we’ve stayed at and it was perfect for our particular requirements – a comfortable bed for the night after a wonderful day out celebrating our friends’ wedding with them.
The bathroom was similar to other Premier Inns with an Imperial Leather soap dispenser on the shower wall and a decent power shower. The bathroom was overall very clean and of a decent enough size. There were several rolls of good quality toilet roll available and the soap by the sink was also of the dispenser type. This seems like good practice as soap bars and small bottles can be wasted and these dispensers can just be refilled as required.
As we arrived so late at night we didn’t have any opportunity to sample the food in the restaurant or drink in the bar. We didn’t opt for breakfast as we preferred to have a lie-in in the morning but the breakfast seems to be pretty standard across all branches of Premier Inn and the same price (around £8 a head) for a decent sized full English breakfast.
The car park was fairly large at this branch of Premier Inn but as we had caught a taxi from the wedding venue and returned by taxi we didn’t have cause to use the car park. It was pretty full up from what we saw so I imagine there were quite a lot of guests staying at the hotel for the car park to be so busy.
Check out was a very easy process and we were again greeted by a friendly and helpful receptionist who asked if everything had been okay with our stay and it came across as a genuine enquiry.
This Premier Inn branch has over 150 guest rooms and has wheelchair access/is disabled friendly.
Premier Inn Cambridge is located at Ring Fort Road, Cambridge, CB4 2GR which is also referred to as the Premier Inn Cambridge A14, J32. The hotel is 2.5 miles from Cambridge University, 4 miles from Cambridge Railway Station and 4 miles from Cambridge City Airport. Contact phone number is 0871 527 8186.
Overall a decent 4 out of 5 stars for this branch of Premier Inn - we would not hesitate to book again if we needed to stay in the area.