After a while I thought we had arrived in Fawlty Towers. This is a fine building ruined by too few staff, who in the main are poorly trained. The food was awful and the organisation in the dining room for all meals was appallingly poor. Disabled facilities were a joke and I would suggest any disabled and elderly guests would be at real risk if a fire occurred. There was only one lift, holding four, which proved very unreliable. The room we were given had NO WINDOW! No warning or explanation given when given the key. No assistance with luggage was offered. When I complained about the lack of window the desk clerk informed me that the room did have a Jacuzzi...as though this would make up for the lack of daylight. The staff were not unhelpful but overwhelmed by the number of guests and the complete lack of leadership. A truly awful experience!
How helpful would this review be to a person making a buying decision? Rating guidelines
Hello and welcome to Ciao.... What can one say.?..The whole nightmare must have been terrible for you. At least Fawlty Towers had Manuel. Thanks for the review and when are you going back there ? LOL No seriously I think that I would have put pen to paper and written to the appropriate complaints agency to have this place dealt with....Thanks. J.
Centrally located in the main shopping and entertainment area, this hotel and its ... more
landscaped gardens combine elements of modern comfort and stylish character, for a beautiful reminder of Victorian heritage.With a wealth of Victorian features, a classic...
Information:
Price is per double room per night and may vary depending on date booked...
Located in a prime position for those Golf lovers and shopaholics! This beautifully kept ... more
Victorian hotel boasts the most beautiful landscaped gardens and detailed architecture from days gone by Throughout the reception lounge area and the bedrooms th...
Information:
Price is per double room per night and may vary depending on date booked...
Combining elegant and stylish character with modern luxury, the Prince of Wales Hotel in ... more
Southport, England, is perfect for business meetings or visitors looking for a quiet location by the sea. The hotel is surrounded by numerous attractions, includin...
Information:
Price is per double room per night and may vary depending on date booked...
Combining elegant and stylish character with modern luxury, the Prince of Wales Hotel in ... more
Southport, England, is perfect for business meetings or visitors looking for a quiet location by the sea. The hotel is surrounded by numerous attractions, includin...
Information:
Price is per double room per night and may vary depending on date booked...
helpful by (100%):
