We booked a family room for a Saturday night in late September (26/09/09 to be exact and I'm writing this at home the same evening! read on!)
Would you believe that there is not heating? No really, none what so ever - not even a heated towel rail. It was quite a cool evening and getting colder as it does at this time of year so we asked why the heating wasn't on. Head office policy would you believe? They offered extra blankets but we would have to wait for an hour or so as they had a wedding party to deal with. What about us as paying guests?
Two hours later our children wanted to go to sleep but still no blankets - we asked again and got the stock answer. It was now so cold my neck was stiff and I felt chilled right through. The children were unhappy and my wife who has cancer was feeling it more than me. We checked out amid a drunken rabble who had spilled out of one of the function rooms. One reveller nearly sent my wife flying as he lurched into her, oblivious to our presence. Not a place I would recommend to families to, that's for sure!
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Bad service on the heating front (if I agree with Koshkha that I doubt it really was that cold!) but could do with a bit more on the rest of the hotel and experience
koshkha 27.09.2009 10:42
My heating won't be going on for at least another month. It's Southport, not the South Pole.
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