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Long Haul does't have to be a Long Haul....

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5 Nov 24th, 2002 

44 Ciao members have rated this review on average: very helpful

Advantages:
All round excellence

Disadvantages:
On the expensive side

Recommendable Yes:

Detailed rating:

Food Quality

Customer Service

Punctuality

Space

Value for Money

rachels_ratty

rachels_ratty

About me:

"Some mornings, it's just not worth chewing through the leather straps." (Emo Philips)... ...

Member since:07.10.2002

Reviews:86

Members who trust:68


Yesterday I wrote an opinion on what I thought of British Airways or rather what I didn’t think of them! So when pondering what to write about today I thought I’d stay in airline mode and tell you all about my experiences with Qantas. Once again I took these flights a while ago but they were so good I figured it was time I put fingers to keyboard and got this written down.

~ A little Background info ~

In 1920 a company was formed called Queensland And Northern Territories Aerial Services Ltd. It was with Qantas aircraft that the flying doctors service was launched in 1928 and basically the company has gone from precariously flying one or two passengers around in flimsy bi-planes to a huge airline with numerous worldwide routes. They own more than 130 aircraft and fly around 15 million passengers globally per year.

Flights with Qantas available from London Heathrow head out to Singapore, Bangkok, Sydney, Melbourne and Adelaide. If those three Australian destinations aren’t suitable you can of course transfer planes in either Singapore or Bangkok and from there flights are available to all major airports in both Aussie and New Zealand.

There are three flights I shall be referring to during this review…
QF 10 – Heathrow to Singapore (747-338 Longreach)
QF 82 – Singapore to Adelaide (767-438)
QF 484 – Adelaide to Melbourne (737) (domestic flight)

For the purposes of clarity I shall first write about the International flights!

~ The Planes ~

Despite my journey being on two different aeroplanes, luckily (from a writing this down point of view) the in flight basics were all the same so no ones going to get confused here!

Both planes were what I would call ‘roomy’. Not over-spacious of course, this is economy flighing I’m referring to! What I mean is that the aisles were wide enough to stroll down without tripping over my fellow passengers and the stewards/esses certainly didn’t seem to have any trouble with their trolleys when moving up and down the plane. The overhead lockers were also located at a height where all but the shortest of people could access them easily but not so low down as I (at only just 5 foot tall) couldn’t stand upright in my window seat.

Seat pitch on a Qantas international aircraft is 32”. Now I know I’m only a shorty, but the seat pitch was fine for me, I could even stand up with ease and get past my row mate without waking them up. The seats I have to admit aren’t the widest but they have lumbar support and they were very comfortable. The headrests also have adjustable ‘wings’ which stops you falling onto your neighbours shoulder when you fall into a stupor or worse still having someone else slobbering all over you when they go to sleep!! The seats of course recline and you can actually do so without the feeling that you’re going to be looking up the person sat behind you’s nose if you do! What this means, is that yes I did get to sleep on both flights, although granted I did most of my snoring on the Singapore to Adelaide leg because the plane was half empty and I could lay down…Incidentally on both flights we all got a pillow, blanket, (neither were huge but hey they did the trick), eye mask, socks and a toothbrush/toothpaste set. Piece of useless information…my eye masks are still going strong…!

The loos (sorry but got to go there..) were plentiful and spotless.

~ In-flight Entertainment ~

Now on both flights there were no back-of-seat built in television screens, which was a bit of a pain but not on the scale of things detrimental to the Qantas experience. The movies were shown on ‘big screens’ at the front of each seating block and on small television screens suspended from the cabin ceiling at intervals down the aisles. The down side to this of course you have no choice as to what film you’re watching; but as most airline in-flight movies are dire…! We were ‘treated’ to two films on the Heathrow – Singapore leg, both of which were so memorable I can’t remember a thing about either!! I do however remember falling asleep during Crocodile Dundee III on the Adelaide leg.

Headsets were given out at the beginning of each flight free of charge and were very well soundproofed. With these you could hear the soundtrack to the film being shown and access the 15 or so ‘radio’ channels. These weren’t that bad; endlessly looping of course but each loop did last around an hour. Examples of these channels I can remember include a rock station, one for classical music and by far the best…the comedy station.

There was of course the obligatory in-flight magazine, which was of a fairly high standard. The articles were interesting; it was well laid out and did give details of what entertainment was available and the menus etc.

I believe that now Qantas are installing back-of-seat entertainment units so things should be very different to what I have described here. According to their website they hope to have all of these changes implemented across the whole network by the end of 2003 and that these consoles will include movie channels, games and a telephone facility.

~ The Crew ~

The people who work for Qantas have to be the friendliest people in the whole world. Absolutely every little task they did was accompanied by a smile and nothing was too much trouble for them. Customer satisfaction is clearly very important to them and they will come running if you hit your in-seat call button although in my experience you didn’t need to because they were all just so ‘available’ and visible.

Water was brought round roughly each and every hour and we were all encouraged to keep hydrated and to do our in-flight exercises (which were demonstrated on a pre-flight video). All in all they were just a very ‘chatty’ bunch…and this IS both flights to which I am referring. They regularly went around the cabin with torches after lights out (these were both night flights) and if they saw you awake they would ensure you had everything you needed or they’d just stop for a natter!

The pilots were different, the one we had from Singapore to Adelaide was a quiet sort of guy, but the one from London to Singapore did like to communicate with us mere mortals and did give updates when needed (for example when we diverted somewhere over Russia due to bad weather).

~ The Food ~

Now this may shock a lot of you. Not only were all four meals I was served edible, they were actually quite good and in one case delicious. Most unusual for airline food I have to admit. On each flight we were greeted on board with a glass of wine and breadsticks and the main meal was served as soon as we got to cruising altitude.

The meal that stands out for me was a tomato and mushroom tagliatele followed by tiramisu. I could have eaten seconds and I did ask a passing stewardess if there were any spare meals! Now how many of you in cattle class can say you could even say what you had been given was edible, let alone want more?!?!?! A big well done from me to the Qantas chefs; they clearly paid attention in chef school!

~ Qantas Domestic ~

The brief (around 45 minutes) flight between Adelaide and Melbourne was on an aging 737. Seat pitch on here was slightly less than on their international aircraft but not enough to make things uncomfortable. Despite this clearly being an ‘older’ aircraft the seating was well padded and comfortable, and there was enough room under the seat in front to stow my hand luggage without having to us the overhead locker.

With this being such a short flight there obviously no in-flight meal provided, but we did all get breadsticks and a drink of fruit juice each! The ‘entertainment’ was an episode of Seinfeld shown on the 2 televisions hung from the cabin ceiling. Of course we all got the complimentary headsets! Again the crew were a friendly bunch, and despite this being the briefest of flights they still took time to make sure everyone was ok and to chat to passengers.

~ Summing Up ~

Would I fly Qantas again is, I suppose the obvious question here and the answer is a resounding YES PLEASE!! The international aircraft standard is excellent, they are clean, comfortable and the staff really do help make your flight an enjoyable one.

Qantas are at the upper end of the ticket-price scale but in this case you really do get what you pay for. Incidentally I paid 740 GBP for my return flights during Australian off-season, which was a discounted price because I only booked a few weeks in advance of travel. My advice would be to shop around to get the best deal, or check out their website for the best deals available….

www.qantas.com.uk


Ta ta for now and thanks for reading.

 

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Comments about this review »

1pinkpear 07.08.2005 00:26

Very detailed and easy reading.many thanks ;)

pefidler 07.07.2005 21:41

You must have had the staff on a good day! Mine were so boring! Good review :-) Paul x

sue.51 02.04.2005 14:11

I hear very mixed views on this airline, a colleague who lived in Oz advised me not to use them if possible. Don't know if things have changed, but been getting some quotes for flights to Sydney next week, and Qantas are the cheapest by a mile, with two of us travelling, that makes a big difference to our budget. Sue

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