bad service, expensive, old aircraft; unhelpful staffs
Recommend to potential buyers:
no
Full review
I have flew with my baby (3 months) from Perth to Singapore last year 2007, it was 5 hours flight. I have booked for bassinet and when I checked in they did not say anything about bassinet, so I assumed that everything was fine. When I was on board, my seat was in the middle of the aircraft without bassinet. I had to carry my son 5 hours flight. When they serve meal, I tried all my best to eat with one hand. When I finished I asked for removal of the tray so I could go to the restroom. The staff answered me that "You have to wait to your turn" (!!!). So disappointed and piss off I said "Thanks for your concern." From that point of time, I never fly Qantas unless I have no choice. I'm a frequent flyers member and I have flew with them many times and any times always have some problems. So for my conclusion: 1. The service is slow and inefficient. 2. The staffs are rude and unhelpful. 3. The aircrafts are old and not clean. 4. Nothing is premium except the price! "Qantas is the worst airline to me with premium price and rotten services""
More details
Class flown most frequently
Economy
How often do you travel with this airline
Frequently
Where did you book
Directly with this airline
Safety
Satisfactory
How well does it cater for disabled people
Don't know
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