I recently flew economy class with Qatar Airways to Kathmandu, Nepal via Doha. The in-flight experience was very pleasant with welcoming and helpful staff, reasonable food and plenty of leg-room for comfort. Rather disappointingly, the administration behind the airline is inadequate. Our flight to Kathmandu from Doha was delayed by 3 hours, and no explanation was given despite repeated enquiries from many passengers, with passengers stuck inside and outside the departure lounge. Doha airport regularly displays the wrong boarding gate numbers, causing confusion to passengers all over the airport, and the experience is very stressful when trying to catch a tight connection. In my case, our delay at Doha caused one of our bags to go missing. Discussion with the Qatar office in Kathmandu was very frustrating, with no immediate response, and US $50 compensation was deemed to be sufficient for a loss of around £700 of possessions. When the bag eventually turned up 3 weeks later it emerged that it had been sent to Hong Kong due to a Qatar mix-up. Overall the flying experience with Qatar is reasonable, you get what you pay for, and at least you get to your destination in the end, but be prepared for delays and no support from the airline if things do go wrong due to their incompetencies.
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Dec 19th, 2006
very helpful by (17%):
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