myself had an terrible experience on several occasions with them. The staff cant speak English, is rude, the Doha airport is a nightmare. Its not at all equipped to handle the volume of people and the queue was almost one hour for us as we landed in Doha together with many other flights as most were in transit to other destinations and they made us go through security again, which is fine, but only 2 lines open for one thousand people trying to make connecting flight. I missed my flight and they made me pay extra to board the next flight. By the time I paid at the ticket sales office with 50 minutes to go before departure, they would not allow me to check in on to the next flight saying all check ins are closed 1 hour prior to departure. I with my 4 small kids wasted 5 hours at the airport. And by the way, if you book on Qatar air and get an electronic ticket, you better show up with your credit card number used to purchase the tickets or they wont be able to give you a boarding pass even if you have a record locator and a copy of your itinerary. Since I cancelled my credit card due to fraud alert, I did not have the old account number with, they would not allow me to check in and turned us away again. Luckily my wife had a receipt of a previous charge on her with the old credit card account number, otherwise we would have been stuck indefinitely or had to purchase ne tickets. Qatar Air Sucks also charges you for any luggage checked in which is in over 20 kilos and the fees are hefty. On my flight from Doha to Male they want 66 Riyals or $15 US dollars for each kilo. It would have cost me more to check my luggage in then to buy the tickets and the airport has no storage facilities, so we had to turn around and go back to our hotel in Doha and leave some luggage behind. Its a nightmare airline, stay away from them. Who gave them the 5 star rating, they did themselves. I fly all over the world and have flown countless airlines and I never had as much trouble as I did on Qatar Air Sucks. If you want to miss your flight, pay exorbitant fees for access luggage and deal with indifferent staff that does not speak English, fly Qatar Air Sucks. Also, the economy seats on the new 777-200LR are so tight, my knees we up my throat and if the person in front of you decides to recline their seat, forget it. then, to top it off, we arrive in Male Maldives and they lost our luggage in Doha. I can go on and on and on about Qatar Air Sucks. Save yourself the trouble, take another airline. They are no where near 5 star. They are a 1 star airline and struggling at that. If you want a nightmare experience, take Qatar Air Sucks. Never again will I take that airline. I would rather have 2 connecting flight on another airline then fly through Doha or on Qatar Air. Six flights with them and they were all a disaster. And here is one to top it off. Our flight from Dubai to Doha the pilot decides to go through a thunderstorm and our plane got hit by lightning. I with my wife and 4 kids thought were were doomed. We heard a very loud pop, the floor was shaking and the pilot never came on the PA to say anything. We did not know if a bomb went off or what happened. Passengers were alarmed and afraid and nobody told us anything. Happy flying Qatar Air Sucks.