Normally we stay at Porto Santa Maria in the old town of Funchal but as the hotel was fully booked we located Quinta Bela Sao Tiago in the same area. The idea of a smaller hotel appealed but sadly the facilities and service were well short of those experienced at Porto Santa Maria. The negatives were a lack of coffee or food preparation facilities in the rooms, a steep walk to the hotel so not suitable for the elderly without transport, poor organisation at breakfast and many items of food not replenished when consumed so an early start is needed, little service in the pool area (normally one would expect a waiter to be around to serve drinks/sandwiches) and a general lack of atmosphere. Room and reception service were very good and as expected for a 4 star hotel. If we re-visited Madiera again we would definitlely book earlier with Porto Santa Maria as we found Quinta Bela Sao Tiago very disappointing for a fairly new hotel.
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Jun 16th, 2006
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