There are many advantages to living in Bermuda, as I do, however the shopping experience is not one of them. Being unable to contemplate life without regular shopping, it was agreed that our move to the island was conditional upon regular trips to the US to indulge my most favourite pastime. Well one of them.

The bedroom was a generous size, contained two small double beds, comfy armchair and ottoman, desk, TV, all the usual things essentially. A bonus was a tea and coffee making machine as I have found hot drink facilities are not commonly available in US hotels. The furnishings in the room all looked to be fairly new and in good condition. The beds were the new "sleepnumber" beds which the chain has been advertising recently. Essentially it allows the firmness of the bed to be altered with the push of a button and the left and right side can be adjusted separately. A great idea as I personally find nothing worse than getting into my hotel room and finding a soft bed. Unfortunately, it seems that frequent adjusting of the bed's constitution in this manner is not conducive to a comfortable bed. No matter what we did we found that the beds were rock hard on the edges but dipped quite dramatically in the middle. It has to be one of the most uncomfortable beds I have experienced in a very long time and if you are planning to stay in a Radisson I would recommend asking for a regular bed if they still do them.

I did have a couple of plumbing gripes too, the toilet flush was like that in an airplane which made me jump every time and as it was so loud it meant that I heard all the nearby loos being flushed as well. Also one morning we ran out of water altogether, which was most inconvenient for my husband who was in the shower and had just shampooed up. It was restored reasonably quickly though after a phone call.

Amenities

I have saved until the last the most memorable aspect of this hotel. The attitude and service offered by the staff. When we arrived in our room we found that we were in a room with twin beds (small doubles) and not a king bed as I had ordered. I called reception immediately but they pointed out that in the small print of my booking with Expedia it mentioned that this was in fact a request and not guaranteed and indeed I found that this was the case. Nevertheless I countered that I had booked two months in advance and would have thought that the request could be accommodated anyway. Being a reasonable person, I probably would have accepted some half decent explanation as to why I could not be accommodated, however what was not acceptable to me was being spoken to as if I was some hotel parasite by virtue of the fact that I booked through Expedia.

Well I was most surprised at this treatment. Firstly I object to people who do not know me making assumptions about my personality and financial standing based on the fact that I find the internet a convenient hotel booking tool. Secondly, I did not think that $192 per night was all that cheap for a three star hotel anyway, a quick check shows the rates available with the hotel directly for a stay exactly one week later than mine are lower than I paid. But most of all it was alarming to see such an almost institutionalized hostility towards guests who have booked with Expedia or another internet company (they mentioned guests from hotel.com would be treated the same way as me) and my view is if Radisson don't like guests from Expedia then the answer is very simple, don't take them. But don't take them and then treat and speak to them like third class citizens.

From this point on we had very little to do with the staff who were actually quite invisible even in the reception area. Our next contact was the night before we departed when my husband called Guest Services to ask for a 6.30am taxi to take us to the airport the following morning. He was told that this was not possible and we would have to get up earlier to give us time to flag one down.