I booked a car via the internet with Record Car Rentals. We waited over an hour at the airport for someone to collect us. When the Record employee arrived she refused to acknowledge that she was over an hour late. We were then squeezed on to a minibus and told to duck if we saw the police!). We queued for over an hour and were told that we had not prepaid (depsite having printouts clearly showing we had). The staff would not accept our printoffs and simply seemed indifferent to our problem. We finally paid twice (at 10pm stuck in the middle of nowhere!). They did not contact us as promised and didnot answer their phone. However, when we dropped off the car we were told that a refund had been put into our account. No apology!! Other customers also seemed to have different problems. Generally they provided an extremely poor service.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Nov 23rd, 2008
somewhat helpful by (100%):
