Advantages The lounge, pool
Disadvantages No free internet, the music in the hall, the bed, the shower
This is a review of a stay at Renaissance Kuala Lumpur Hotel. I stayed there in the end of June 2008 and I was in KL on a business trip. I have been to KL before and I have experience from various hotels such as Traders, Ascott, Federal and Agora.We book a room through the company that we worked for in KL and we got confirmation that we had gotten rooms on the club level in the west wing. When we arrived late at night on June 21st I asked the cab driver to take us to the west wing lobby. Normally when you arrive at a 5 starhotel in this part of the world you are met by people that opens the door, helps you with the suitcase etc. This was not the case for Renaissance. We dragged our suitcases
When checking in it was hard to communicate with the people behind the counter as a lady was entertaining people in the bar upstairs in the lobby. I'm tone deaf and admit it…but the lady that was singing was not doing a great job in my opinion. I got room 2325 on the club level and despite the bad start I walked to the room with an open mind. I'm not sure what I expected but I was disappointed when I walked into the room. I guess I was expecting more of a 5 star hotel.The room was OK in size and it started of with tiles and the rest of the room floor was a carpet. This carpet had seen better days and there were stains here and there that looked a bit disturbing actually. The light walls also had a few scratches and marks and I got the feeling right away that it was a room that needs an upgrade.
The big bed looked tempting and there were lots of huge, soft pillow. But when sitting down on the bed it felt uneven and felt like it was overdue to be replaced. The rest of the room was pretty standard: a two seat sofa with a small table, a desk for work, s small minibar (a beer was 22 ringgits), a safe, iron/ironing board etc. The TV was a small CRT TV (the old type TV) in an old fashioned cabinet…I don't think I have seen this in a hotel for many years. Not very practically if you ask me.As we were on the club level I was expecting a complimentary internet connection but that proved to be wrong. First of all: the work desk did not contain a plug for the PC so in order to get some power to the PC I had to crawl under the desk and pull out one of the plugs. The hotel does not seem to have wifi but standard wire connection…and you have to pay for it. I don't understand how hotels can use this to make money…in these days an internet connection is vital on a business trip.
The bathroom was in old fashion style but did contain quite a lot of amenities.
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Housed in 2 modern wings, the luxurious Renaissance Kuala Lumpur Hotel is located 500 metres from Petronas Twin Towers. Overlooking the city, it...
Shipping: refer to website
Availability: Price is per double room per night and may vary depending on date booked