Advantages: excellent service, staff, food Disadvantages: hard to get out of seats when everybody's food trays are down
Well, my holiday to Zakynthos (Zante) has given me plenty to write about over the next few days! After telling you about my holiday as a whole, it's time to give the airline that got me there and brought me back, the Simmer treatment... And since they insisted on bringing me back, my review may not be too good! ;o)
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CHECKING IN & BOARDING
Where the excitement and anticipation begins for anybody about to jet off on their holidays!! Since my family has developed a policy of getting to the airport extremely early, we were treated to an brilliantly short check-in queue at Manchester Airport. But, I sincerely doubt that this lasted for very long.
Monarch insist on having numerous desks, all labelled as check-in for 'All Monarch Flights'. I'd imagine that as the day goes on, this could get extremely inconvenient, especially ...
Advantages: It gets you to your destination Disadvantages: Cons customers, horrendous customer service, bad food, too many to list here
BACKGROUND
In Jan 2006 we booked a holiday with Thomas Cook, due to some work being carried out on the beach where we were staying they advised us to cancel our holiday with a full refund and book something else. Top marks for Thomas Cook. However, this happened three weeks before we were due to fly out. The travel agent gave us a choice of three places we could change our holiday to and we chose to go to Playacar in Mexico. The holiday was with Cosmos and the flights were with Monarch.
BEFORE WE WENT
The time that we were due to fly out was just after the hang luggage restrictions had been put in place. We had been told that we were allowed to take 5kg extra hold luggage due to the hand luggage restrictions. My boyfriend is never one to chance anything and made me phone up the airline and the airport the night before flying to ...
This is another low cost airline which I have used on a number of times and I have found reasonable in cost.
The website is very easy to use and informative to the costings of the various add-ons.
The staff are very friendly when you get to the airport and always want to please. Recently when my daughter flew to Malaga she found that her luggage was missing so when she spoke to a member of Monarch Airlines in Malaga they were straight away on to the problem and everything got sorted in less than 24 hours and they personally delivered her suitcase to where she was staying.
When we booked my daughter in it was a little confusing at Gatwick to know which queue to go to apart from that they were very quick at the booking in desk. The staff were very helpfull and even though it was very busy they still were very polite ...
