1car1 Car and Van Hire

1car1 1car1 is a car and van rental company with different branches through UK. They work mainly through their website: http://www.1car1.co.uk. HOW TO BOOK A CAR. The website looks fine, they have different links in the top of the website which allow you to go directly into their different options: Car hire, Van hire, People Carriers, Flexi Leasing and Contract Hire. On the top right, we can find quick links to manage our user profile, such as "login", "my details", "my bookings" and "contact us". In the middle of the main page, there is a form to obtain a quick car hire quote, which it is ... more

After hiring a car with this company last December (07) and being accused of causing additional damage to the vehicle on its return I was stunned to be charged £500 excess and told if there was any money left following the repair it would be refunded to me. After months of letters to 1Car1, their regulator The BVRLA, the office of fair trading etc etc I was able to get sight of the Invoice fpr the repair of the vehicle only to find that I hd been charged for every minor repair to the vehicle in addition to the one which I was accused of causing. I have no doubt that I was not the only customr ... more

We hired a car for 6 weeks and the service from booking to drop off was impecable. 1car1 was the most resonable quote we got and included fully comprehensive insurance. A phone call from the airport on arrival (as directed -Manchester Office) resulted in us being picked up within 10 minutes . We drove a short distance to the office to complete documentation. Everything was very smooth. efficient and the staff were absolutely wonderful. We arrived very late but no complaints from the service staff, infact they were very welcoming . We had a similar experience when we dropped the car off. We ... more

The van we hired was not ready when we arrived - 35 mins later a van was driven from another site. No markings to say it was 1car1. No idea where they got it from. It was then washed and checked in the garage. We weren't given the opportunity to check it When we returned the van they tried to charge us for chips in the windscreen. These were so tiny I could barely see them. The person checking the car went straight to them, as if he already knew they were there. I have won the fight for this - because how can you check a windscreen for damage when its covered in water. The van also had no fuel ... more

Shafted! A few scratches will cost you 500 pounds. 1car1 will promise you that you will be refunded any excess after the cost of repairs are deducted - this will not happen. They will pass you between the "right" departments, delay and make excuses, hope you give up and then tell you the damage comes to 500 pounds plus a bit more for credibilty's sake. Once your claim for a refund is denied you will fobbed off with ridiculous invitations to send your own engineers to discuss the problem. I didn't have any engineers working for me. I doubt that ordinary renters would have. The primary concern ... more