1car1 Car and Van Hire > Reviews

Advantages: None
Disadvantages: the service, the place, the way they do things, the car...

...there. I don't know how other 1car1 branches are, as we think that are a franchise owned by different people, but what I can say is that I don't recommend this one at all. The service was poor, they didn't say anything about the insurance, or at least explain exactly what the check was for and what involved. After this, we found out on the website (almost hidden) that if you pay £5 more per day, you have the exceed fee reduced to 50%, that means ... Read review

Advantages: None
Disadvantages: Too many to mention

...a further round of e-mail 1CAR1 have refunded some of the excess, but this has not been pro-rated to the repair. The fight goes on.... Below is an extract from muy initial letter of complaint:- Sir I am writing to you, in the first instance, to express my total dissatisfaction with the service provided under this rental agreement whereby a catalogue of errors has culminated in alleged additional vehicle damage and a potential charge of £500. ... Read review

Advantages: The whole package
Disadvantages: None

...to drop off was impecable. 1car1 was the most resonable quote we got and included fully comprehensive insurance. A phone call from the airport on arrival (as directed -Manchester Office) resulted in us being picked up within 10 minutes . We drove a short distance to the office to complete documentation. Everything was very smooth. efficient and the staff were absolutely wonderful. We arrived very late but no complaints from the service staff, infact ... Read review