Addison Lee Taxis

...earlier this year, we booked Addison Lee several times with good results, and then it all fell apart. I was to be picked up July 26 at night at Heathrow, upon my return from the U.S.. I went to the appointed meeting place (the Hertz counter), and found no driver. There was another Addison Lee driver there waiting for another customer. Luckily, he took pity on me, as neither of my mobile phones were working. He helped me phone my husband, and he then ...
...had just started working for Addison Lee that week, and wasn't aware of the pickup point. I chose not to report the incident to Addison Lee at the time, thinking first that they should've been aware of it based on the other driver's multiple phone calls, and secondly not wanting to get my driver into trouble with his new employer. Boy, do I regret that decision now. Some weeks later, my husband finds mysterious charges from Addison Lee on our credit ...

bzlarson 05.09.2008 · Read full review
Ciao members have rated this review on average: very helpful
Review of Addison Lee Taxis

Booked a cab from this bunch of shysters for 8am to get me to work for a 9am meeting, arrived 20 mins late, couldn't speak a word of English, had absolutely no idea where he was going then had the audacity to blame me for not showing him the way! Then tried to charge me £25 for a fare that would usually cost me £12 in a black cab. Got to work 15 mins late for the meeting and got a complete bollocking off the MD! I only booked these shysters because ...
...hope to flag a black cab down, I know what i'll be doing in future. Using the proffessionals and not this over hyped over priced bunch of total amatuers. Totally shocking service run by idiots. And don't believe those on here who work for this crap outfit, they're just after your money. You'll get a crap service from a crap outfit. ...

singladies 01.06.2009 · Read full review
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Review of Addison Lee Taxis

...a basic people carrier) from Addison Lee. It arrived 10 minutes before it was due, the driver was rude "where you going?" he asked. He should have known as I'd stated this already. He didn't know the route, which was amazing, as it was Central London and major roads. He played loud music of his own choice, he didn't utter a work of conversation. He swore constantly at the busy traffic (it was approx 9am in the morning). He seemed preoccupied with ...
...it turned out that it was very likely broken. I had to slide over and get out of the minicab onto the road. He didn't say goodbye, when I said thankyou either. I hope Addison Lee's other drivers are not SO rude. No wonder they are so cheap. ...

k.Ali 22.04.2004 · Read full review
Ciao members have rated this review on average: helpful
Review of Addison Lee Taxis

...black cabsshould you hit traffic, you will not ring up a huge charge - you only pay the pre agreed quote. Overall, I enjoy travelling with Addison Lee and will be using them again. >>>>> PLEASE NOTE: The specific criteria, quality of room etc dont apply >>>>> ...

ty8570 11.06.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Addison Lee Taxis

...side there will be an Addison Lee taxi. The service is excellent. When you place and order on your mobile phone, you will recieve a text message giving you your taxi's colour, registration plate and driver hours immediately. The only problem with the service is that you can't pick it at the taxi ranks, you have to meet them somewhere else out side the stations ground. But the often short walk is worth it. When you get off the train to find your taxi, ...
...because they are covered with Addison Lee all over, and ALWAYS black and in a people carrier form. Your taxi driver will kindly put your stuff in the boot of his car, open your door for you, then when you have your seatbelt in, he will go. The cars are always within half a year old because they replace them twice a year. The company also have wheel chair services. Just make sure you phone up and say this before booking so one of their special wheelchair ...

Lucien500 09.03.2004 · Read full review
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Review of Addison Lee Taxis

Not good. We had both broken our legs so booked for work journeys for a week. They refused to stop outside our house citing traffic regulations which were not relevant at the time. They were 20 minutes late on 3 of the 5 days and said this was our error. They got lost and we had to direct them. Worst of all when we tried to complain and sort it out we were met with rudeness, in particular a man called Paul. I have written twice, once recorded but this has been ignored as has our request for receipts. Its a shame we have to resort to this publicity. ...

MaryDung 27.08.2007
Ciao members have rated this review on average: helpful
Review of Addison Lee Taxis

I ordered a cab to a friend's business. When the driver showed up, he insisted we weren't his fare, he was picking someone else up at the same address. He then proceeded to drive off, ignoring both us and his imaginary other fare! We called back and waitED another twenty five minutes. When the 2nd car finally showed, the driver wasn't familiar with our destination and entered it in his GPS. He then proceeded to ignore the GPS, turning the wrong way enough times I wondered if he knew the difference between left and right. What should have been a twenty minute cab ride was a nightmare that lasted over an hour and half. These guys suck. DON'T USE...EVER! ...

prvincent 04.09.2008
Ciao members have rated this review on average: helpful
Review of Addison Lee Taxis

Apalling. Ive used them for 2 years (ish) and the service has plummeted down the toilet and into the sewers. They have recently lost a number of large corporate accounts, and you might think the company would respond by raising its game, but instead they've clearly decided to cut costs, and cut corners. Months after travelling you will be billed ficticious parking meter fees. The drives are more like kamikazee pilots. The phone staff are down-right rude. This is no longer a premier service company...now only the amount charged is high end (incidentally that went up too recently, probably because all the customers are going elsewhere!). ...

MrSmarties 28.07.2007 (20.07.2007)
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Review of Addison Lee Taxis

Not personally used them, but judjing by the comments left from disgruntled customers maybe they should try using a company called Tridentniven. This is a company that has recentley merged together (The two former companys being Trident Heritage the other Niven Ltd) Both companys for a number of years have been servicing the requirements of various celebrities and production companys as well as many smaller private accounts. They may not be the cheapest but the cars are all up to scratch as well as the drivers and the staff all understand that the customer is paramount. Go to www.tridentniven.com or call 02089633110 for further information. ...

SamirSamir 20.11.2008
Ciao members have rated this review on average: helpful
Review of Addison Lee Taxis

I hired Addison Lee to pick up a table from my co address and deliver to another London addess on Oxford street. All was well and the driver arrived on time with the item in the car but when it came to payment it was clear what kind of poor customer service the co offers. The fare for the job was agreed to £13 and I only had a £20 note on me. The driver then started arguing that he did not carry change so either I could give him £20 or go an get ...
...do not expect to provide exact chnage but the driver was so rude and refused to give me the delivered table that in the end I had to go in to Starbucks and que up for change(, which they did not give so enede up having to buy something,...) When I came back with the exact fare the driver was sitting with his feet up reading the Sun... Terrible customer service and attitude will not use them again and can not say I recommend them. ...

maria_arn 17.08.2008 · Read full review
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Review of Addison Lee Taxis

...with the majority of aggrieved addison lee (ex) customers. They used to be good but their standards have dropped and I have been on the receiving end of what i consider to be an appalling service. I booked a car around 3 days in advance as I needed to be at work at 930 on a specific day (I also had a large suitcase with me). Car was booked for 830 on the day. At 830, the car still had not turned up. I called and it turned out that they had taken ...
...) 4. The Chairman's most recent email to me threatened to ban me from using addison lee if i continued pursuing my complaint. UNBELIEVABLE So avoid at all costs if you can and esp if you are a cash customer because you will get second rate treatment. ...

cradlechick 16.02.2007 · Read full review
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Review of Addison Lee Taxis

...drove off again. I called Addison Lee to tell them what had happened and they made him come back with my £10 but said he had done his job by getting me from A - B and therefore still got his money, his actions weren't going to be questioned and the fact that i had by now missed my entire meeting and therefore the point of taking the taxi, was irrelevent. The lady on the phone was rude and dismissive, and blatantly just didn't care. I won't use them ...

tigerstripe123 06.11.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Addison Lee Taxis

I work for the company and I am also a user of the services. On the times I have been a passenger I have been impressed with the quality and value for money. The vehicles are all easily recognisable-invaluable for safety reasons i.e women travelling alone ; with sat nav and air con and are on average 2 years old. The drivers are usually polite and proffessional and the company accepts credit and debit cards although this makes the journey more expensive ...
...probably the best company on the market today especially for journeys within inner London , airport transfers and long distance travel. Prebooking or on the demand I can recommend them and this is not because I work for the company but from my experience in the industry over the last 15 years. ...

demanagain 20.03.2004 · Read full review
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Review of Addison Lee Taxis

I have been using Addison Lee fo rmany many years now. I sometimes call them 9 or 10 times per week, and in that time they have been late on several occasions, but for the majority of my bookings they are ontime or early. Prices are without doubt the best around, N1 to Sidcup I was quoted 45.00 from one company 23.00 form addison lee, and the vehicle quality is superb, some of the drivers do leave a bit to be desired, but they are almost always smartly ...

fredwilliams 28.07.2005 · Read full review
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Review of Addison Lee Taxis

When things go smoothly, they are actually a really good company. I've probably used them for 3.5 years almost without problems. But on a recent trip they sent me the wrong car type - it was a special occasion and I ordered a premium car. The mistake itself would have been fine - apologise to the customer and make it good. But instead they launched into a tirade of justifications and even went so far to tell me that they make their money from corporate ...

CiaoTee 28.11.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Addison Lee Taxis