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Reviews - Addison Lee Taxis

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35% positive 31 Reviews

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MJP1

Beginner

1 Reviews

Not for me

None

Trading under false pretences - unethical business...

Mindful of the impending tube strike, we had booked a car to take my elderly mother-in-law to the London Clinic for an important operation this morning. The car booked for an 8am sharp set-off and so was requested to be there ten minutes earlier. At 08:54 I telephoned to enquire as to the car’s...

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Not for me

online booking

dreadful customer service

Is it possible to rank these people zero stars? I've never had such an awful customer service experience in my life. After moving to London from the USA earlier this year, we booked Addison Lee several times with good results, and then it all fell apart. I was to be picked up July 26 at night at...

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Excellent

Puncual

You might have to walk to pick it up

When ever I go to London, I make sure that on the other side there will be an Addison Lee taxi. The service is excellent. When you place and order on your mobile phone, you will recieve a text message giving you your taxi's colour, registration plate and driver hours immediately. The only problem...

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Not for me

“Addison Lee”

published 22/04/2004

Website advertises excellent service, air conditio...

So far in my experience, the drivers can barely ut...

Today I booked a minicab ( a basic people carrier) from Addison Lee. It arrived 10 minutes before it was due, the driver was rude "where you going?" he asked. He should have known as I'd stated this already. He didn't know the route, which was amazing, as it was Central London and major roads. He...

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Not for me

None

They can't speak English and they don't know where...

Booked a cab from this bunch of shysters for 8am to get me to work for a 9am meeting, arrived 20 mins late, couldn't speak a word of English, had absolutely no idea where he was going then had the audacity to blame me for not showing him the way! Then tried to charge me £25 for a fare that would...

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Excellent

“Addison Lee”

published 11/06/2009

Easy Online Booking

None that I have seen

I have travelled many times with AddLee, and on all occasions I have been thoroughly impressed by the proffesionalism and politeness of the drivers and customer service staff. When I booked my taxi I received an e-mail on my Blackberry and then once a driver was allocated a text message. When my...

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Not for me

published 04/09/2008

I ordered a cab to a friend's business. When the driver showed up, he insisted we weren't his fare, he was picking someone else up at the same address. He then proceeded to drive off, ignoring both us and his imaginary other fare! We called back and waitED another twenty five minutes. When the 2nd car finally showed, the driver wasn't familiar with our destination and entered it in his GPS. He then proceeded to ignore the GPS, turning the wrong way enough times I wondered if he knew the difference between left and right. What should have been a twenty minute cab ride was a nightmare that lasted over an hour and half. These guys suck. DON'T USE...EVER!

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Not for me

published 27/08/2007

Not good. We had both broken our legs so booked for work journeys for a week. They refused to stop outside our house citing traffic regulations which were not relevant at the time. They were 20 minutes late on 3 of the 5 days and said this was our error. They got lost and we had to direct them. Worst of all when we tried to complain and sort it out we were met with rudeness, in particular a man called Paul. I have written twice, once recorded but this has been ignored as has our request for receipts. Its a shame we have to resort to this publicity.

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Not for me

published 28/07/2007

Apalling. Ive used them for 2 years (ish) and the service has plummeted down the toilet and into the sewers. They have recently lost a number of large corporate accounts, and you might think the company would respond by raising its game, but instead they've clearly decided to cut costs, and cut corners. Months after travelling you will be billed ficticious parking meter fees. The drives are more like kamikazee pilots. The phone staff are down-right rude. This is no longer a premier service company...now only the amount charged is high end (incidentally that went up too recently, probably because all the customers are going elsewhere!).

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Not for me

published 20/11/2008

Not personally used them, but judjing by the comments left from disgruntled customers maybe they should try using a company called Tridentniven. This is a company that has recentley merged together (The two former companys being Trident Heritage the other Niven Ltd) Both companys for a number of years have been servicing the requirements of various celebrities and production companys as well as many smaller private accounts. They may not be the cheapest but the cars are all up to scratch as well as the drivers and the staff all understand that the customer is paramount. Go to www.tridentniven.com or call 02089633110 for further information.

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Not for me

“I will never use them again”

published 16/02/2007

USED to be fast and efficient

Very bad complaints procedure, bad treatment of ca...

I agree with the majority of aggrieved addison lee (ex) customers. They used to be good but their standards have dropped and I have been on the receiving end of what i consider to be an appalling service. I booked a car around 3 days in advance as I needed to be at work at 930 on a specific day...

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Satisfactory

“M Arnesson”

published 17/08/2008

On time

Poor customer service

I hired Addison Lee to pick up a table from my co address and deliver to another London addess on Oxford street. All was well and the driver arrived on time with the item in the car but when it came to payment it was clear what kind of poor customer service the co offers. The fare for the job was...

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Not for me

“Addison Lee - Cowboy cabs”

published 22/01/2013

Nothing

Cowboy company, stay away from them.

We ordered one taxi with 4 drop off to: Chiswick, Ruislip, Edgware and Watford. We were told that it will cost £117. The next day the person who would have gone to Edgware said that the best is to get 2 cabs because she is a bit more north than west and she would spend around 2 hours in the cab...

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Excellent

“addison lee”

published 15/01/2010

best service

none

Ok. after reading all the bad words about Addison Lee pleas read this. I'm working as a driver for addison lee since 2000. After 10 years driving in London for company and using as a customer whole range blak cabs, mini cabs etc... I must say.... we are not perfect but for 100% the best In London...

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Super

“addison lee”

published 20/03/2004

largest in london , safe and efficient

sometimes fully booked

I work for the company and I am also a user of the services. On the times I have been a passenger I have been impressed with the quality and value for money. The vehicles are all easily recognisable-invaluable for safety reasons i.e women travelling alone ; with sat nav and air con and are on...

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