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Home > Travel > Holiday Essentials > Taxi, Parking and Motorway Services > Addison Lee Taxis

User Reviews

for Addison Lee Taxis

Rating Summary based on 30 reviews

  • 5 Stars
    		3
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		3
  • 1 Star
    		21

Detailed rating

  • Customer service
  • Frequency of bus / buses
  • Quality of Rooms
  • Reliability
  • Speed
  		• 1.9
  		• 2.3
  		• 2.3
  		• 2.3
  		• 2.5

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 30 Review(s)
  • 3 of 3 Ciao users found the following review helpful
    Picture of bzlarson

    bzlarson

    1 Star Penny-wise and pound-foolish (literally) 05/09/2008
    User doesn't recommend the product

    Advantages Advantages online booking

    Disadvantages Disadvantages dreadful customer service

    Is it possible to rank these people zero stars? I've never had such an awful customer service experience in my life. After moving to London from the USA earlier this year, we booked Addison Lee several times with good results, and then it all fell apart. I was to be picked up July 26 at night at Heathrow, upon my return from the U.S.. I went to the appointed meeting place (the Hertz counter), and found no driver. There was another Addison Lee driver there waiting for another customer. Luckily, he took pity on me, as neither of my mobile phones were working. He helped me phone my husband, and ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of k.Ali

    k.Ali

    1 Star Addison Lee 22/04/2004
    User doesn't recommend the product

    Advantages Advantages Website advertises excellent service, air conditioned people carriers, drivers that are experienced, talkative and friendly

    Disadvantages Disadvantages So far in my experience, the drivers can barely utter more than a few sentences of english, are often rude and fast but risky drivers.

    Today I booked a minicab ( a basic people carrier) from Addison Lee. It arrived 10 minutes before it was due, the driver was rude "where you going?" he asked. He should have known as I'd stated this already. He didn't know the route, which was amazing, as it was Central London and major roads. He played loud music of his own choice, he didn't utter a work of conversation. He swore constantly at the busy traffic (it was approx 9am in the morning). He seemed preoccupied with getting me to my destination in record speed but I knew it was because he'd accepted a job, while I was in the car, that ... more
  • 19 of 20 Ciao users found the following review helpful
    Picture of Lucien500

    Lucien500

    5 Stars Addison Lee- Stylish and fast 09/03/2004
    User recommends the product

    Advantages Advantages Puncual

    Disadvantages Disadvantages You might have to walk to pick it up

    When ever I go to London, I make sure that on the other side there will be an Addison Lee taxi. The service is excellent. When you place and order on your mobile phone, you will recieve a text message giving you your taxi's colour, registration plate and driver hours immediately. The only problem with the service is that you can't pick it at the taxi ranks, you have to meet them somewhere else out side the stations ground. But the often short walk is worth it. When you get off the train to find your taxi, your driver at first contact will get out to help you. It is really easy to spot the cars ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of singladies

    singladies

    1 Star Absolute amatuers! Never again. 01/06/2009
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages They can't speak English and they don't know where they're going! Rude, late and overpriced.

    Booked a cab from this bunch of shysters for 8am to get me to work for a 9am meeting, arrived 20 mins late, couldn't speak a word of English, had absolutely no idea where he was going then had the audacity to blame me for not showing him the way! Then tried to charge me £25 for a fare that would usually cost me £12 in a black cab. Got to work 15 mins late for the meeting and got a complete bollocking off the MD! I only booked these shysters because I didn't want to go to the main road and hope to flag a black cab down, I know what i'll be doing in future. Using the proffessionals and not this ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of ty8570

    ty8570

    5 Stars Addison Lee 11/06/2009
    User recommends the product

    Advantages Advantages Easy Online Booking

    Disadvantages Disadvantages None that I have seen

    I have travelled many times with AddLee, and on all occasions I have been thoroughly impressed by the proffesionalism and politeness of the drivers and customer service staff. When I booked my taxi I received an e-mail on my Blackberry and then once a driver was allocated a text message. When my taxi was outside (on time - early infact) I received another text with the cars details and registration, and the drivers mobile number should I need to contact him. I left my house and the driver was dressed in a shirt and tie and opened the door for me, which for a minicab was very unexpected. The ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of Casillas31

    Level 1 Casillas31

    Member since 22/01/2013

    Reviews written: 1

    1 Star Addison Lee - Cowboy cabs 22/01/2013

    Advantages Advantages Nothing

    Disadvantages Disadvantages Cowboy company, stay away from them.

    We ordered one taxi with 4 drop off to: Chiswick, Ruislip, Edgware and Watford. We were told that it will cost £117. The next day the person who would have gone to Edgware said that the best is to get 2 cabs because she is a bit more north than west and she would spend around 2 hours in the cab before she gets home. We modified the order and were told that in that case the cost is about £15 cheaper. Great we thought. No written confirmation arrived, no invoice was sent. Before we left the party the person who would have gone to Watford did not come at the end but we had space so we got someone ... more
  • 13 of 14 Ciao users found the following review helpful
    1 Star Quick review of Addison Lee Taxis by MaryDung 27/08/2007
    Not good. We had both broken our legs so booked for work journeys for a week. They refused to stop outside our house citing traffic regulations which were not relevant at the time. They were 20 minutes late on 3 of the 5 days and said this was our error. They got lost and we had to direct them. Worst of all when we tried to complain and sort it out we were met with rudeness, in particular a man called Paul. I have written twice, once recorded but this has been ignored as has our request for receipts. Its a ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of prits.kaka

    Level 1 prits.kaka

    Member since 21/04/2012

    Reviews written: 1

    1 Star Unacceptable attitude and behaviour. 21/04/2012

    Advantages Advantages they have cars

    Disadvantages Disadvantages recklessness, arrogance, breaking the law, anti-cyclist attitude.

    I will never use Addison Lee cabs again, as this business is one which encourages illegal activities and reckless driving towards cyclists.Their chairman, John Griffin, has actively supported his company's cab drivers in illegally driving on bus lanes, and has recently stated that cyclist deaths in the streets of London are justified because cyclists don't pay as much as motorists to be on the road (!) and that a motorist killing a cyclist should be excused under the "Sorry mate - I didn't see you" umbrella.I find this deeply disturbing and disrespectful and will make sure never to encourage ... more
  • 29 of 31 Ciao users found the following review helpful
    1 Star Quick review of Addison Lee Taxis by prvincent 04/09/2008
    I ordered a cab to a friend's business. When the driver showed up, he insisted we weren't his fare, he was picking someone else up at the same address. He then proceeded to drive off, ignoring both us and his imaginary other fare! We called back and waitED another twenty five minutes. When the 2nd car finally showed, the driver wasn't familiar with our destination and entered it in his GPS. He then proceeded to ignore the GPS, turning the wrong way enough times I wondered if he knew the difference between left and right. What should have been a twenty ... more
  • 7 of 10 Ciao users found the following review helpful
    1 Star Quick review of Addison Lee Taxis by MrSmarties 28/07/2007
    Apalling. Ive used them for 2 years (ish) and the service has plummeted down the toilet and into the sewers. They have recently lost a number of large corporate accounts, and you might think the company would respond by raising its game, but instead they've clearly decided to cut costs, and cut corners. Months after travelling you will be billed ficticious parking meter fees. The drives are more like kamikazee pilots. The phone staff are down-right rude. This is no longer a premier service company...now only the amount charged is high end (incidentally that went up too recently, probably because all ... more
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