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1-3 of 3 reviews Show most helpful reviews first Newest first


Community Level 1maria_arn


M Arnesson

AdvantagesOn time

DisadvantagesPoor customer service

"I hired Addison Lee to pick up a table from my co address and deliver to another London addess on Oxford street. All was well and the driver arrived on time with the item in the car but when it came to payment it was clear what kind of poor customer service the co offers. The fare for the job was agreed to £13 and I only had a £20 note on me. The driver then started arguing that he did not carry change so either I could give him £20 or go an get change. ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1theclientele


OK until it snowed

AdvantagesUsually OK

DisadvantagesWhen they're bad they're horrid

"I've used Addison Lee a few times before and they were always fine. A bit more expensive than other mini cabs but pretty reliable. Then, on Saturday it snowed. I understand that snow meant their drivers would have to take more time for jobs, or not show up for work at all. I understand that this would mean pre-booked cabs might not turn up. What really made my blood boil was the way they handled it. No advance warning that they were having problems ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1webkid


Addison Lee fails

AdvantagesLarge company with thousands of vehicles

DisadvantagesPoor customer service, technology has replaced people

"...Tube strikes, I booked an Addison Lee car for 7.30AM this morning. The booking has two additional pick-ups including two clients of mine as we had to attend an important meeting in our offices in Old Street. 8.00AM and no sign of the Addison Lee. I tried calling four times but the main line rang and rang with no answer. In the meantime I have the two clients calling me and asking me what was going on. At 8.30AM I decided to walk to my local bus stop ..." Read review

Ciao members have rated this review on average: not helpful

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