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1-15 of 31 reviews Show most helpful reviews first Newest first

 

Addison Lee - dishonest, disreputable and downright dangerous

AdvantagesNone

DisadvantagesTrading under false pretences - unethical business practices - unregulated - unaccountable

"Mindful of the impending tube strike, we had booked a car to take my elderly mother-in-law to the London Clinic for an important operation this morning. The car booked for an 8am sharp set-off and so was requested to be there ten minutes earlier. At 08:54 I telephoned to enquire as to the car’s whereabouts and was informed that they had yet to even allocate a driver!! At 08:00 I was put through to someone so that I could make a complaint. The woman ..." Read review
05.02.2014

Ciao members have rated this review on average: very helpful

Do not use

AdvantagesNone enough to make me use them again

DisadvantagesMassively out of pocket when they apply made up 'charges'

"...no idea. I complained to Addison Lee customer service about this and they couldn't give a monkeys. They simply don't care! I don't have a car and was using Addison Lee a fair bit for business and pleasure but these sneaky additional charges that automatically come out of your bank account without your permission - was just too much and I will never ever use them again. ..." Read review
25.03.2013

Ciao members have rated this review on average: somewhat helpful

Addison Lee - Cowboy cabs

AdvantagesNothing

DisadvantagesCowboy company, stay away from them.

"We ordered one taxi with 4 drop off to: Chiswick, Ruislip, Edgware and Watford. We were told that it will cost £117. The next day the person who would have gone to Edgware said that the best is to get 2 cabs because she is a bit more north than west and she would spend around 2 hours in the cab before she gets home. We modified the order and were told that in that case the cost is about £15 cheaper. Great we thought. No written confirmation arrived, ..." Read review
22.01.2013

Ciao members have rated this review on average: helpful

Drive dangerously

AdvantagesNone

DisadvantagesDangerous driving!

"Addison Lee drive dangerously and illegally. They drive very poorly, and the head of their company encourages them to break road laws. The head of the company argues that cyclists deserve to get injured on the roads. The drivers are also rude.Use alternative cab companies like Hailo instead. They're currently running a deal giving £5 off the first ride and you can download their new app online. They are faster than Addison Lee. ..." Read review
21.04.2012

Ciao members have rated this review on average: helpful

Unacceptable attitude and behaviour.

Advantagesthey have cars

Disadvantagesrecklessness, arrogance, breaking the law, anti-cyclist attitude.

"I will never use Addison Lee cabs again, as this business is one which encourages illegal activities and reckless driving towards cyclists.Their chairman, John Griffin, has actively supported his company's cab drivers in illegally driving on bus lanes, and has recently stated that cyclist deaths in the streets of London are justified because cyclists don't pay as much as motorists to be on the road (!) and that a motorist killing a cyclist ..." Read review
21.04.2012

Ciao members have rated this review on average: helpful

Community Level 1keeley.van...

keeley.vandyke

RIP OFF AND RUDE

AdvantagesNone

DisadvantagesRude, bad customer care.

"Was over charged on my CC card for a cancelation last year, did not notice till looking at credit card statement.Callled up customer services who admitted they had over charged me, told me to write an e-mail with my query. They took 2 weeks to write back to me to say it was impossible to look into my query "as stated in terms and conditions it had gone over the 15 days since being charged" and that they had no access to job number. This was a ..." Read review
25.01.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1Francycandy

Francycandy

Do not use Addison Lee, terrible and unreliable company

AdvantagesOnline booking

DisadvantagesExpensive additional charges

"Do not use Addison Lee, terrible and unreliable company. I have always had o pay an additional fee because the drivers were not informed of the time I had requested for the taxi. The drivers need to wait 30 minutes after the plane lands (be careful landing time, not when it reaches the parking space) and afterwards you are charged more. Well if you land in London in order to arrive to the arrivals hall, it takes more than 30 minutes (considering ..." Read review
22.09.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1w14taxi

w14taxi

Bunch of bullying sheisters

Advantagesnil

Disadvantagespoor knowledge of London and disgruntled drivers

"I used to work for this bunch of sheisters whilst i was studying the Knowledge of London, in order to qualify as a Black Taxi driver. Whilst working for them I was a consummate professional on a path to becoming a black cab driver. i ceased our relationship as I realised I was cutting off my nose to spike my face. If you ever wondered why their drivers are such malcontents , it's because they are poorly paid for long hours and ridiculous targets that ..." Read review
28.07.2011

Ciao members have rated this review on average: not helpful

Community Level 1sausages01

sausages01

PLEASE don't use Addison Lee, it was an awfull experience

AdvantagesIt was finnally resolved

DisadvantagesThe whole experience

"I called Addison Lee for a QUOTE to collect & deliver a peice of furniture i'd bought from Gumtree. As they we're the most exspensive out of seven quotes i DIDN'T book them. However they decided to turn up at the location and load my item onto thier van, leaving the courier i had booked & paid for amazed as he tried to reason with the rude, agressive Addison Lee driver. After speaking with a senior person at Addison Lee and threatening to call ..." Read review
09.07.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1theclientele

theclientele

OK until it snowed

AdvantagesUsually OK

DisadvantagesWhen they're bad they're horrid

"I've used Addison Lee a few times before and they were always fine. A bit more expensive than other mini cabs but pretty reliable. Then, on Saturday it snowed. I understand that snow meant their drivers would have to take more time for jobs, or not show up for work at all. I understand that this would mean pre-booked cabs might not turn up. What really made my blood boil was the way they handled it. No advance warning that they were having problems ..." Read review
20.12.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1mhotr

mhotr

Addison Lee are useless

AdvantagesNone

DisadvantagesThey don't give you what you order. Customer service doesn't respond.

"...taxi on the website of Addison Lee (www.addisonlee.com). When making the booking I specified that there would be three adults and three children travelling. It is a legal requirement that children under the age of 11 travel in children's seats. When making the reservation I also noted that we would be travelling with four large suitcases.(I said it would need to be a Mercedes Viano type size). They sent a VW Sharan that was too small - it just fits ..." Read review
06.12.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1webkid

webkid

Addison Lee fails

AdvantagesLarge company with thousands of vehicles

DisadvantagesPoor customer service, technology has replaced people

"...Tube strikes, I booked an Addison Lee car for 7.30AM this morning. The booking has two additional pick-ups including two clients of mine as we had to attend an important meeting in our offices in Old Street. 8.00AM and no sign of the Addison Lee. I tried calling four times but the main line rang and rang with no answer. In the meantime I have the two clients calling me and asking me what was going on. At 8.30AM I decided to walk to my local bus stop ..." Read review
07.09.2010

Ciao members have rated this review on average: not helpful

Community Level 1alex9090

alex9090

addison lee

Advantagesbest service

Disadvantagesnone

"...all the bad words about Addison Lee pleas read this. I'm working as a driver for addison lee since 2000. After 10 years driving in London for company and using as a customer whole range blak cabs, mini cabs etc... I must say.... we are not perfect but for 100% the best In London. Ask your self this foolowing questions, answer and then make your point of view.... Have you ever tried book a car on monday rush hour morning and be tottaly satisfied?...addison ..." Read review
15.01.2010

Ciao members have rated this review on average: helpful

Community Level 1CiaoTee

CiaoTee

Addison Lee doesn't make good on mistakes

AdvantagesOnline and mobile booking available, good if you don't care about the car that arrives

DisadvantagesDoes not honour specific car booking types, refuses to address complaints

"When things go smoothly, they are actually a really good company. I've probably used them for 3.5 years almost without problems. But on a recent trip they sent me the wrong car type - it was a special occasion and I ordered a premium car. The mistake itself would have been fine - apologise to the customer and make it good. But instead they launched into a tirade of justifications and even went so far to tell me that they make their money from corporate ..." Read review
28.11.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1tigerstrip...

tigerstripe123

Addison Lee are a Dreadful Organisation

AdvantagesNone

DisadvantagesToo many to list!

"...drove off again. I called Addison Lee to tell them what had happened and they made him come back with my £10 but said he had done his job by getting me from A - B and therefore still got his money, his actions weren't going to be questioned and the fact that i had by now missed my entire meeting and therefore the point of taking the taxi, was irrelevent. The lady on the phone was rude and dismissive, and blatantly just didn't care. I won't use ..." Read review
06.11.2009

Ciao members have rated this review on average: somewhat helpful



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