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16-30 of 49 reviews of Airtours sort by Usefulness | Product rating | Date

 

What does an Airtours rep do

Advantages: Were cheaper than the other tour operators going to this complex.
Disadvantages: Customer service wasn't very good

...spilt it into two section Airtours the Airline and Airtours the Tour Operator, therefore this review is a lot shorter than the original one. AIRTOURS RESORT REP SERVICE at Belle Vue Apt, Alcudia. Firstly I have to admit we didn’t go to the welcome meeting, we couldn’t be bothered and we had been to this complex before and knew the area quite well. There’s a but, we only ever saw maybe 2 Airtours reps the whole time we were there ...
...worked very hard, maybe the Airtours reps did as well, but they certainly weren’t out and about in Belle Vue. A few changes had happened since our last visit 2 years ago. They no longer dropped families off at the apartments they were booked into. It was find your apartment block by using a not very good map, we were only a few minutes away from where we collected our keys. It was scorching hot, midday and we had to drag our cases with us(thank ...

Bevdav 14.09.2001 · Read full review
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Review of Airtours

Value for Money

Airtours to the Dom Rep

Advantages: Give you an idea of what there is to see
Disadvantages: Bad Reps and Worst Travel ever

...booked a package holiday with Airtours to the Dominican Republic. The thought of a package holiday made me feel more relaxed and less stressed about going on holiday. It was the first time I had travelled with airtours. The flight: 9 hours flight! Cramped and the most uncomfortable seats I've sat on a long haul journey. The flight outwards was not so bad. The plane had lots of toilets which a lot of aircrafts lack. A t.v screen on each chair and ...
...the plane while taking off and flying. The outward staff were great. The return flight an overnight flight was the worst I've been on. The staff were grumpy. Some turbulance caused a few people to throw up. The smell of sick drifted and made alot more people feel sick. Nothing was done to deoderize the smell. There leaflets say do not let yourself dehydrate on the plane, yet you have to pay for light refreshments. 75p for a mini can of lemonade! ...

Tricity 24.10.2003 · Read full review
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Oh we do like to be beside the seaside........?

Advantages: Nice to get away
Disadvantages: Too many to mention

Location: I went on an Airtours holiday recently with my family, sister her hubby and little un. We were going to Alcudia Mallorca. We'd booked in some apartments 80 metres from the sea for convenience. It had ben a long year and we deserved this holiday. En Route: We set off from Manchester in a A320 airbus. It was an evening flight (not our first choice) but by our reckoning we would still be at the apartments by around 11-12 ish. The flight ...
...Conclusion: So basically Airtours your holidays arent bad although the reps could do with some customer liason skills coaching. But your transfer arrangements could seriously do with some re-thinking. The holiday on the whole would have been alright for adults but wasn't very child friendly. But the whole transfer business was a nightmare from start to finish! The point is that these holidays rarely come cheap and at 1600 for 3 adults and 3 kids ...

Multtinems 19.08.2004 · Read full review
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Value for Money

Airtours Yeah right

Advantages: See Op
Disadvantages: See Op

...just finished flicking through the Airtours brochure. Me and My best mate are going on holiday this yeah and are checking out flights etc now. Yesterday we went into several travel offices with an array of many varied brochures for many destinations. I took about 4 and returned home with them. I have just finished reading through most of them and I do have to say that I haven’t seen so many horrible places as in the airtours brochure. I don’t ...
...I cannot believe that Airtours would condone such prejudice. In the brochure it says : why choose Airtours? Personally I don’t know, I’d rather pay that bit extra and know my holiday isn’t going to turn into a complete nightmare. Their response it: “At Airtours, we are committed to giving you the best possible holiday at the best possible price. After all, we have been passionate about creating exceptional value for money ...

emma1984 28.05.2003 · Read full review
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Airtours ? Benny Hill Tours more like !!!!

Advantages: Booking direct cuts out the middle man
Disadvantages: Lots of hassle and stress

Airtours Holiday Company – a reputable and longstanding holiday company. For those of you who can remember the 70’s comedian Benny Hill, cast your mind back to ‘Benny Hill Tours’ a farcical insight to a travel company. This is Airtours. Two weeks ago I booked, with credit card, a weeks holiday for 6 in Orlando. We fly out on next Monday. After a week, we contacted them because the tickets had not arrived. ‘Who?’ they said. What do you mean ‘Who?’ ...
...£2000 had been paid to Airtours by my credit card company. Still Airtours could not find the booking. Was my holiday safe ? Oh yes ???? 14 – yes 14 phone calls later we managed to track down the booking. Tickets duly arrived 4 days before the holiday. Guess what ? Wrong names on the tickets. I managed to get hold of the head manager in Manchester who admitted over the phone that we had been sadly let down. Let down is an under statement. The whole ...

batman6393 03.11.2000 · Read full review
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Never again!

Advantages: Nothing
Disadvantages: No customer support

...where told to call the Airtours before we left home. We did this at 10pm night before and they said to come as normal, we tried to check again at 5.30am without an answer. At 6.30 when we arrived at the airport, we where informed that the holiday was cancelled and to see our travel agent. They offered no help at all. In both cases I have received very little responce from them, thier suport is virtually nill. ...

dgpotts 11.07.2000 · Read full review
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Airtours Cruise

Advantages: Price
Disadvantages: Get wht you pay for at times

...I would certainly take the Airtours Cruise again, and all my family totally enjoyed the holiday. The food was good and varied, and you really can pile on the pounds. Entertaiment was very good, and there always seemed to be something going on anytime night or day. Tips were included but they do expect to be tipped as well. ...

Robin.Watts 23.02.2001 · Read full review
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Wish I could turn the clock back!

Advantages: Knowing there are other tour operators we can use
Disadvantages: Choosing airtours

Choosing this tour company was a huge mistake. And there are so many more out there right now that feel the same. This company have managed to ruin our honeymoon BEFORE we've actually been on it. They have lied and covered up their own mistakes. I chose a hotel which they have overbooked and cancelled our booking with just 7 weeks to go and forced me to take a much more expensive hotel that was still available. And we are one of the lucky few. Some ...
...airport to be told after a long haul flight that "sorry, you aren't going to blah blah hotel, we've moved you to a much less suitable one"!!! Can you imagine that?? I can't. This company are deliberately overbooking hotels, making up lies and excuses for why you can not go to the hotel you want and making you pay for something way more expensive, after keeping you on hold on the phone for ages, ignoring every email and letter you send and treating ...

Sharkyandgeorge 02.07.2005 · Read full review
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Useless and rude

Advantages: Cheap Holiday
Disadvantages: Rude and useless staff

...recently went to Lanzarote with Airtours and I can say that I will never book any holiday through them again! The main thing that annoyed me was their attitudes. I didn't really have a choice about who we booked through as this was an educational trip to see the tourism developemnt in Lanzarote. The main reason our teacher chose Airtour is because it was the cheapest, as we are only poor students that was what we needed! When on the way to Lanzarote ...
...have anything to do with Airtours as our teachers organised all excursions and the only contact we had with our rep Dave was our meeting on the first morning there. We didn't really need his help apart from on the last day, when we rang his mobile was on answerphone... we never did get an answer and had to guess the answer to our question. ...

annie01 23.02.2001 · Read full review
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My Travel - Airtours web sit

Advantages: On line booking
Disadvantages: £10 of an inflight meal

...the MyTravel web site of Airtours to book flights to the Costa del Sol and found it very easy to use. Firstly you have to register with the site but after this it is very easy to log in. This is a very convenient way to get flight and check holiday availablity and the lastest prices and book holidays on-line. You can also access holiday auctions and check out late availablity holidays on this site. You also get a discount by using this on-line service. ...
...My other experiences with Airtours have been both good and bad. Namely we traveled to Lanzarote a number of years ago to probable the worst apartments possible. Following this experience we said we would never travel with airtours again. However, the pound in my pocket is important to me so the decided to Travel to Florida last year with airtours. Although the flight took longer than advertised it was a pleasant enough experience and the two apartment ...

barny46 18.05.2002 (19.05.2002) · Read full review
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Airtours misery

Advantages: Cheap
Disadvantages: Service is not up to scratch

My opinion of Airtours was not good. Although the vast majority of Holiday makers put up with the problems they encouter when flying with Airtours they shouldnt have to endure it in the first place. I used to be a travel agent and the number of times that I had made a booking with airtours and seen the list of complaints. It was not worth going for the cheaper price, compared with the aggrovation recieved. I would suggest putting in a little extra ...

Victor77 03.10.2000 · Read full review
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Airtours - flights only experience

Advantages: Very Good value for money
Disadvantages: watch out for the additional charges on board - be prepared

I can recommend Airtours as a carrier if you want relatively cheap and reliable flights. Direct travel to European destinations from United Kingdom regional airports is a real problem as the really cheap flights seem to only be available from the major airports. I have found that I can still get reasonably priced flights to European holiday destinations from e.g Glasgow, Prestwick, Leeds-Bradford. They also offer very cheap flights from the main ...
...when travelling flight only with Airtours (bearing in mind that they will be keeping their costs down) are: - you have to pay for everything once you are on board. This includes £5 each for earphones without which you cannot hear the in-flight movie. - you have to pay extra (£5 per head) to pre-book adjacent seats. If you're travelling with small children, you need to know that you'll have seats beside them! Although this also entitles you to pre-book ...

haconsulting 04.04.2001 · Read full review
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If You Want the Best DON'T EVEN CONSIDER AIRTOURS

Advantages: Cheap, but nasty with it.
Disadvantages: Poor customer care.

...you'll never catch me travelling Airtours again. "Fly direct to the Cayman Islands on one of our Boeing 747s" the brochure said. Direct doesn't mean non-stop, it took 13 hours to cross the Atlantic to the Carribbean because we went via Bangor Maine. As for the 747, I learned later that Airtours didn't have a fleet of 747s, they didn't even have one, so we spent 13 hours cramped up on a 757, which is a sort of stretched 727. By the time we arrived ...
...we had booked a twin room told us they didn't have any twin rooms. This was the Cayman Islander, subject of a separate opinion, and it turned out to be a right dump. I think we saw the rep once for the customary hard-sell of day trips and a glass of weak punch. I'd rather pay the extra few quid to go with Kuoni in future. ...

petehall 25.01.2001 · Read full review
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AIRTOURS - No Problems

Advantages: Reps always available when required
Disadvantages: They can't guarentee the weather

...my wife have travelled with Airtours on each of the last 3 main two week holidays to Cuba, Maldives and Domincan Republic. On all three trips we have had no problems whatsoever. Staff/Reps have always been very helpful and easy to find. They always seem to be where they say they will be, and at the time they say they will be there. One problem we had in Cuba was that we simpy ran out of money, as we were on a All Inclusive holiday we underetimated ...
...travel with anyone else at this point and would highly recommend Airtours as a suitable Travel Company. I cant say that we have had bad service from any other companies either, but at the moment we feel we are safest with Airtours, and see no reaosn to change. ...

vestyboy 08.07.2000 · Read full review
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9 hrs of hell

Advantages: local airport departure
Disadvantages: not the service i expected

I booked with airtours and not my usual tour operator as i only wanted a 7 day holiday and to fly from my local airport those however were the only good points of the flight. we had upgraded our seats to prem air gold for an extra £199 per person, yes we were in the front of the plane but the extra leg length and seat width were marginal with them only removing one seat from each row. we did have an upgraded meal and a better choice of films to watch ...
...economy!!! I wrote to airtours upon our return and asked when on other airlines upgraded seats have age restrictionsas there's did not seem to have, they replied that they were looking into it, well lets hope thats sooner than later as we will not be travelling prem air gold until an age restriction is in place. Airtours also managed to get our hotel booking wrong and when we got to the royal pacific at universal studios our booking had been cancelled ...

ando123 28.02.2005 · Read full review
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