Advantages: Cheap, nice and helpful employees etc. Disadvantages: -
...and it turned out that Alamo from Neckermann was the most favorable agency. The driver must be at least 21 years old; nevertheless, we had to pay an extra fee for drivers under 24 years. We chose the smallest car, called "Economy" and so we had to pay 5o € instead of 47€ (ca. 34 Pounds). We booked a car for two days in Calgary and for two days in Vancouver. A few days later we got a letter with the request to transfer the amount, as well as the voucher. ... ...there are signs. The Alamo counters were directly beside those of other more known car hires like Sixt, Europcar etc. There were two employees at the counter. We presented the voucher and the young man wanted to see the driving licence. We had no international licence, but the European one was fine.
Besides, he wanted to have our credit card, because the car was already filled up and we had to pay the gas of course. Two signatures were needed, than ...
Rini 09.08.2007
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Ciao members have rated this review on average: very helpful Review of Alamo Rent A Car
Advantages: reasonable normally in price, don't pressure you into upgrading Disadvantages: not so good this time
...have used Dollar once and Alamo quite a few times.
I believe Alamo are the better company as they don't hassle you to upgrade your car like Dollar do. Even though we always upgrade the car before we actually get there, Dollar still tried to upgrade us even more, what to next I asked, a Limo?
My wife Belinda9, always books the holidays for us, I'm hopeless you see.
She booked a car for us at our local travel agent and asked for a three door Intermediate ... ...we were taken to the Alamo base by shuttle.
We only queued for several minutes, and the girl there greeted us with a smile and some crazy sayings.
She was quite over the top, but we didn't mind as it was better than being unfriendly.
I did all the paperwork, I had to show my drivers licence, they checked my passport, they took an imprint of my credit card, which if we didn't do any damage then it would get torn up.
We were handed a key and told ...
Dave39 26.11.2001
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Ciao members have rated this review on average: very helpful Review of Alamo Rent A Car
Advantages: They hire out cars Disadvantages: Poor customer service, just want to take your money and see ya later
...the service given at the Alamo in Los Angeles.
Here goes ...
I had booked to hire a 4x4 online through Alamo - the only reason I picked them was that they were the cheapest I could find. We had a one way hire from LA to Miami, and the car which was a Chevy Blazer was great in itself, spacious, it held all our luggage (we had a lot for just 3 of us), comfortable, decent radio cd system, the lot. Nothing luxurious, but it did us for our trip across ... ...Dallas, Memphis, New Orleans, Orlando, and Miami - so we did a lot of miles).
Anyway, we collected it on July 13th 2004 from the 'airport', which isn't actually at LAX, but you get on a shuttle which takes you there. Which took us ages to find, as it wasn't very well signposted.
When we got there, the queue was an hour long, which I'd expect for a busy company, so that wasn't the real problem, but when we finally did get to the counter I gave our ...
glossyflower 17.01.2005 (24.02.2005)
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Ciao members have rated this review on average: very helpful Review of Alamo Rent A Car
Advantages: Car clean & tidy Disadvantages: Staff at outlet lie to get more money. Customer services unhelpful.
...off with standard responses from Alamo asking for further information about our car hire, claiming they were having trouble tracing our paperwork, while they have claimed interest on our money.
Today we have been told that the charge incurred was for the FREE upgrade. For the verbal misunderstanding (doesn't 'free' mean no charge?) and as a 'gesture of goodwill' they will refund half our money. Apparently the charge was on the contract we signed...
...
Saz8051 09.07.2008
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Ciao members have rated this review on average: very helpful Review of Alamo Rent A Car
Advantages: Nice well equipped cars. Disadvantages: Queues-not what you need after a ten hour flight
Ive now rented with Alamo/National car hire in the states now three time.Each time Ive found no problems at all.Ive found the staff to be very helpful...everyone was offered me a map and directions for journey when first collect the vehicle...some thing thats very welcoming when you are in a strange country.
From both Miami and Los Angeles airport locations where I have rented from, the longest I had to wait for a shuttle bus which runs from directly ... ...morning).
Queues when your waiting to fill in your paperwork to pick up your car can be long(30 minutes), second time I paided about £15.00 for the full rental period and got lots of benefits....express pick up...no cancellation fees...and a full tank of petrol and an additional driver.
All cars Ive had, have been new with low mileage and clean.It was the first time I had driven a automatic.It took me ten minutes to realise you have to press the ...
bazza1603 07.12.2000
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: none Disadvantages: Unbelievable customer policies! Unfriendly. Short term money is more worth than a satisfied customer.
Very poor customer policies!
Alamo really surprised us with very strange business ethics! To sum up my experience:
Alamo personnel give customers false information (about reimbursement and about car details).
Alamo cannot handle special requests (we needed a special car and tried to solve this in advance).
Alamo rather takes short term money instead of building a long term relationship with a satisfied customer.
The whole story:
We made a reservation ... ...this special car we phoned Alamo in Reno in advance which car to book and explained that we definitely need this car type and no other. They told us we need a Full Size SUV and promised us that this is no problem. Once being there it turned out that the Full Size SUV hat no stow & go function. Unfortunately, we got into Reno with the last flight, so being back at the Alamo station we found this station already closed and everybody gone. So we had ...
skyblues2 24.09.2008
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: Looked Good Disadvantages: Very Expensive
...quotes for car hire that Alamo does not include the CDW (basically the insurance)
Just been looking round for somewhere to hire a car over the Christmas period. So checked the usual two sites Avis and Hertz to get their nearly identical quotes. Then I found the Alamo site and thought I will give it a whirl. The site seemed to be design for hiring car in the US so it took a while to find the UK pick up/drop off points. But once I found there was ... ...the price of hiring, taking Alamo from the cheapest to the most expensive... think it is back to Avis for us.
I did email them again to check the price, was again the reply was within twenty four hours, shame it was confirming the higher price. Unfortunately I do not know anything else about the company or what the pick up/drop off location was like as at this point my dealing with Avis stopped. ...
JamesMoore 20.11.2001
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: get to choose your car when you get there Disadvantages: long queues and rubbish car seats for baby
...to fit correctly in a car. I don't think this is specific to Alamo as we have had problems before and I would always recommend taking your own baby seat if you can.
We have booked Alamo again for next year and are hoping for the same set-up. ...
edmonds101 06.01.2006
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
...last minute and was good but the Orlando International desk will be the reason we don't use Alamo again. If we hadn't prepaid I would have walked away. If you haven't booked I would recommend that you think twice, it's not a good way to start your holiday. ...
Perthshirechamps 15.07.2008
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: None Disadvantages: Poor customer care
...E-mails were subsequently received from Alamo thanking me for my reservation and a reminder just before our trip etc.
Things went downhill however upon our arrival at Nice airport on the date arranged.
Upon completing check in and luggage collection we proceeded to the Alamo desk, confident that we would be underway in no time.
Big, big queue. Alamo desk could just about be spotted somewhere at the front of a long winding queue of disgruntled, ... ...a hire company such as Alamo could treat people this way. I thought they were a worldwide company dedicated to customer service. I thought wrong.
I have sent two e-mails to Alamo customer service. After almost two weeks. Nothing.
If you use Alamo in the US you should be ok. If in Europe. Be careful. ...
jonty33 27.08.2004
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: cheap price Disadvantages: horrible customer service, trying to rip off
BE AWARE- ALAMO RENTAL CAR IN NASSAU, BAHAMAS
We rented an economy car for our vacation and paid for Collision Damage Waiver (CDW) daily. On the last day of our trip in the parking lot we found minor scratched on the bumper. (people literally drive like crap out there). When we return the car, the lady was yelling at us about the scratches, and saying she was going to charge us for the damage. We told her that since we paid for CDW, it should be ... ...anything she will fax us. 2 months later 200$ was taken out from our credit card without any notice. We never received any faxes or phone calls. We complained to Alamo international and they just told us "There is nothing we could do since it is outside of the States"... ...
llbean 08.08.2007
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: Many outlets; range of vehicles Disadvantages: Queues poor customer care
never used Alamo beforebut it came with part of our package from British Airways. Before our trip we had filled in a "Quick Pass" which basically meant us filling in our driver details before the holiday and thus saving time queing and relaying details. Arrived at the Alamo desk at the airport and saw a long line of people - however theQuick Pass sign was out and no-one in the queue. stood there and once a new assistant came free waited for the nod ... ...into the carpark we found Alamo -we had been told to pick anycar in the Intermediate range - well found the Intermediate range and there was one vehicle left - a beaten up Oldsmobile. The car itself ran ok but the air conditioning was not ver good and the passenger seat had a constant squeak; reported these faults on returning the vehicle and was greeted with a shrug of the shoulders.
Next time I will be sticing with Avis who offer better cars - ...
haze1smith 17.09.2004
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
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Quick review of Alamo Rent A Car
Have hired from alamo 8 times and have only got good things to say about them. Started coming to LA in 1998 and using alamo every time since then. Have never encountered any problems with them. Had an accident in 2000, and they were fantastic at sorting me out with a car the next day. Had a problem with a car in 2001 took the said car to Burbank and yet again they sorted that out straight away. My only critisism with alamo is that they dont hire european or jap cars. ...
alamolax 04.09.2008 (02.09.2008)
Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: price Disadvantages: long wait and lousy system
...dearth of petrol stations at Heathrow Terminal 5. You need to drive around and look outside the obvious area. Price was the main reason I signed up for Alamo but I won't be doing so on my next trip into Heathrow. Not unless they change their system. ...
sandp 03.08.2008 (30.07.2008)
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: cheap, value for money excellent service Disadvantages: -
...car in the USA and Alamo made it so easy and cheap for us. The car size was prefect really spaceous more that enough room for four adults and a baby in her own car seat!! Made my holiday experience amazing. It cost me less hiring with alamo with all the added extra we choose to have dammage wavied etc that what our tour operator was going to charge. The website is so easy to use there was no hidden extras when we got there and after such a long flight ...
ramseyn5 16.09.2005
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
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