Advantages: Car was clean and operated as expected Disadvantages: Absurd early return policy catches unsuspecting consumers
Alamo has a clever way to double or triple the bill of unsuspecting customers.
Over the web, I arranged to rent a car from Alamo for 5 days and received a special weekly rate of $149. My return plans changed and I had to return the car on the fourth day. I fully expected to pay the entire $149 as I agreed and wasn't looking for a pro-rated charge - in fact the confirmation email states that early returns on special weekly rates are not entitled ... ...you return a car early Alamo considers the contract specifying the special weekly rate to be terminated and instead charges you its default daily rate. Although this clause apparently exists deep in the rental agreement, there was no mention of this in my confirmation email and the when I rented the car the rental agent only mentioned a $15 early return fee, nothing about doubling my bill.
When you rent a house at the beach for a week and decide ...
mtolstoy416 01.12.2007
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Ciao members have rated this review on average: helpful Review of Alamo Rent A Car
Advantages: - Disadvantages: not reliable, very bad service
...to fetch my car at Alamo in San Francisco
there was a very long queue of people some of which had been waiting for their car for 2 hours and hadn't
received it yet.
I had to wait for about an hour in the queue.
When it was my turn they told me that my contract had been
canceled and they counld't do anything.
I had to call the main office myself in order to get
a new contract (which of course turned out to be
much more expensive).
People ...
dku123 22.05.2007 (21.05.2007)
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Ciao members have rated this review on average: somewhat helpful Review of Alamo Rent A Car
Advantages: Car was good Disadvantages: Price was more than double the estimates I get on line
...and they were told by Alamo the $527.00 extra charges were for an from a compact. I am feeling very dissappointed and ripped off.
According to the information on the web site a mid-size would have cost me at the most $5.00/day extra but I had to pay $527.00 more???
Signed,
Dissappointed and Ripped off!! ...
cath4_10 25.02.2008
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Ciao members have rated this review on average: somewhat helpful Review of Alamo Rent A Car
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