Alitalia - AZA > Reviews

Advantages: slighly cheaper
Disadvantages: bad service, bad service, no customer service

I went on 4 Alitalia planes on my holiday to Brazil. 3 of them were delayed. I travelled to Brazil last year with Varig and my flight was much shorter and more enjoyable. Firstly, my flight was delayed by 1 hour leaving Heathrow, meaning I had to run for flight AZ694 which I then discovered to be delayed 3 hours and 45 minutes for 'engine safty' reasons. This delay meant I missed my 9pm connecting flight in Rio to Porto Alegre and had to wait ... Read review

Advantages: Good flight times
Disadvantages: Bad scheduling

...Easter Weekend I took an Alitalia flight to Venice and then flew back to London (via Milan) on Easter Monday. The service on board the flight was polite and meals were delivered and cleared away promptly. None of the flights actually left on time. Of the three flights, 3 left within 20 mins and the third was within 40 min. Annoyingly only 1 of the three flights actually left from an air gate - the other two required trips outs by bus (in one ... Read review

Advantages: they fly
Disadvantages: ..read and judge yourself

...pleasure (not) to fly with alitalia twice. First occasion (big mistake) on 24 December, I decided to book the flight well in advance to avoid pumped up prices etc. I booked the flight via the call centre. Everything was then confirmed about 4 weeks prior of departing. Due to my arrival location I had to catch 3 different flights (I know receipt for disaster...however nothing prepared myself for what I was going to experience). Once I have ... Read review

Advantages: cheap friendly service
Disadvantages: didn't feel safe on all the journeies

I have flown with Alitalia four times which is about 25 hours of flying. The flight from Milan to London was not too comfortable. The plane was tiny and was affected by turbulence quite alot. Another time we were on the plane ready for take-off when a fault was discovered and the plane was delayed for three hours. Quite worrying to discover a fault just before take-off. There was another time when the plane was about to landing and it ... Read review

Advantages: Business Class seats and inflight service.
Disadvantages: Transit at Rome and punctuality

...you take a flight with Alitalia ask your travel agent what type of aircrapt they are using. If it's the MD-11 then and your going Business Class then its a must. ... Read review

Advantages: Cheap
Disadvantages: Life Threatening

Alitalia is the Dan Air of Italy. With simply pathetic excuses for everything, I would avoid this airline like the plague! My last flight with them was the most emotional, I had 3 flights to catch on the same day, all with Alitalia, my destination, Minsk, Belarus. All 3 flights had the same "meal", a term used in the loosest of forms. A sort of Cottage cheese and fungus roll, with a small glass of water, sounds delightful doesnt it, well ... Read review

Advantages: Entertaining inflight magazine
Disadvantages: Not for the queasy

...and had never travelled with Alitalia all year purely because they were far more expensive than all the other airlines I had looked at. It was only when I went on a package holiday to Venice and our tour operator announced a last minute change to our return flight that I got my first experience of Alitalia. I was tremendously amused by the inflight magazines "UnBRAKE my heart" tune only to find that the pilot also had an interesting concept of braking ... Read review

Advantages: Cheap tickets
Disadvantages: The worst service; no vegitarian food, horrible staff!

...at midnight. And when did Alitalia staff actually arrive, 2 am. Yes we waited 2 hours in an airport filled with fed up italian tourists. We did eventually get onto the plane and were all ready for the holiday, putting aside all greif faced at the airport. Now, there was no direct flight so of course it took a stop at Milan Malpensa airport. This flight was aptly named "short haul flight". This so-called short haul flight had no...vegitarian food. ... Read review

Advantages: Space in economy cabins
Disadvantages: always late, customer services???????

Well, Alitalia lost my luggage somewhere in Milan last October and they still haven't found it. I booked a flight to Bologna, Italy last October with a stopover in Milan Malpensa because I couldn't be bothered to fly direct with British Airways from Gatwick and I preferred Heathrow. Silly me!! That was a big mistake! The plane leaving Heathrow for Milan was 2.5 hours late because of fog. I lost my connection to Bologna once at Milan airport and ... Read review

Advantages: see text
Disadvantages: see text

The cynical in the travel trade will tell you A L I T A L I A stands for "Airplane lands in Tokyo, all luggage in Athens!". Unfortunately, like many a loss making state owned near monopoly, the airline manages the difficult feat of being overmanned without being able to provide a decent service. If the ground staff are not on strike at the airport, then it is the cabin crew. As a frequent traveller, I can safely say that no other airline. ... Read review

Advantages: None
Disadvantages: Worst service ever. Absolutely unreliable. Incompetent , offensive staff.

...was denied boarding on an Alitalia flight from Caracas (CCS) to Milan (MXP) due to excessive overbooking, so I was bumped to another flight of the following day. I understand that many companies overbook flights but in the past, when I had come across this type of problem, the airlines usually offer compensation for voluntarily change to another flight of a different airline, and in general, departing on the same day. In this case, not only Alitalia ... Read review

Advantages: friendly service, free food/drinks, short wait at check-in, cheap fares
Disadvantages: often delayed, a bit chaotic

Come on, give Alitalia a chance! They are not that bad! I flew with them last year once from Frankfurt to Milan return and from Munich to Malaga via Milan and back. The aircrafts are much newer now, you have enough space for your legs (I'm 1.91 m) and the stewardesses are not unfriendly. Additionally you get a nice glass of wine and a light bite, even on the shorter distance flights like Milan-Munich. Both in Frankfurt and in Milan I waited 0 minutes ... Read review