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Home > Travel > Holiday Essentials > Travel Agencies & Tour Operators > Alpharooms.com

User Reviews

for Alpharooms.com

Rating Summary based on 106 reviews

  • 5 Stars
    		46
  • 4 Stars
    		7
  • 3 Stars
    		6
  • 2 Stars
    		2
  • 1 Star
    		45

Detailed rating

  • Ease of getting around
  • Family Friendly
  • Nightlife
  • Shopping
  • Sightseeing
  		• 3.3
  		• 3.2
  		• 3.1
  		• 3.0
  		• 3.2

Review attribute filters

Previous page Next page Page 1 of 11 | 1 to 10 out of 106 Review(s)
  • 12 of 12 Ciao users found the following review helpful
    Picture of bostonianbeer

    Level 4 bostonianbeer

    Member since 29/07/2007

    Reviews written: 79

    3 Stars Alpharooms, booh hoo. 18/01/2010
    User recommends the product

    Advantages Advantages Usually good response

    Disadvantages Disadvantages Poor customer service this time.

    I have used ALPHAROOMS on several occasions as it has often had the best quote, and on those occasions have not had any problems. I would like to stress that even with the problems on this booking I would still use them in the future but hope that ALPHAROOMS will address the root cause that led to this problem. We were looking to book 3 Double (twin) rooms for our now annual visit to Tavira in Portugal. So far we had always stayed at the Vila Gale. This time when we used HOTELSCOMPARISON.COM it showed that the HOTEL PORTA NOVA came out with a far cheaper quote. Checked various reviews and the ... more
  • 46 of 46 Ciao users found the following review helpful
    Picture of gemax2

    gemax2

    5 Stars Alpha bit of that 07/08/2006
    User recommends the product

    Advantages Advantages Good prices, Good cistomer service & Good hotels

    Disadvantages Disadvantages They sell finanace???

    I managed to book some really cheap flights in July to Salou in Spain and then all I needed to get was some cheap accommodation. I surfed around for a bit checking out all the usual so called 'cheap' websites and couldn't really find anything I was looking for. Which was pretty much a decent 3* hotel in a good location for 4. We weren't bothered about sharing a room so air conditioning was a must and also a non-fresh water pool. On every website it brought up the usual 2* no pool or very small fresh water pool self catering and no air conditioning for about £100 each for the week. Then there ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of VinnyH

    VinnyH

    1 Star Alpharooms - poor customer service, don't get what you pay for 27/07/2010
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Non-existent customer service, complaints ignored, costly customer service line

    Alpharooms - cheap for a reason We booked a week's break through Alpharooms as they consistently came up cheapest while searching for our chosen destination in Europe. I really wish I'd read reviews on them before I booked. The hotel we wanted came up with different room types, and I phoned their sales line to double-check that I was booking a room with a sea view, which they confirmed. Useless customer service During the booking I stupidly booked the flight in my wife's married name, not realising that she hadn't updated her passport which was still in her maiden name. I phoned the Alpharooms ... more
  • 31 of 31 Ciao users found the following review helpful
    Picture of Malibu_jenny

    Malibu_jenny

    1 Star Holiday Wrecking Company With A Bad Reputation 24/03/2009
    User doesn't recommend the product

    Advantages Advantages Easy to book through the website, low prices.

    Disadvantages Disadvantages No communication, no answer to phone messages or emails.

    The Boyfriend and I were excited! We'd finally managed to agree on flight times, find the passports and all that remained was to book our accommodation. We were going to stay with The Boyfriend's mum in Spain and as such only had to book a single night's stay in Malaga between the airport and collecting the car the following morning to drive into the mountains. Short notice holidays are where it's at for us; we both had to get time off work, scrape together our hard earned pennies and pick the right time to be away - it's a matter of seizing the moment! As usual, we needed a speedy online ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of Mildreddrew

    Mildreddrew

    1 Star Alpha rooms after sales service is absolutely dreadful 13/12/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Extremely poor after sales service, lack of response, uncaring attitude.

    My son and his very young family (age 5 and 2), having been given a reference to ensure he was booked into the same hotel as other members of his family (us) had used, made a telephone booking to the Flora Aparthotel in Puerto Pollensa, Majorca but realised within minutes that he had been booked into the Flora Aparthotel in the Canary Islands. (He was not made aware that there were 2 hotels of the same name but would have been confident anyway because he had been given a reference to quote.) He immediately telephoned them but the response he received was extremely rude and without care. After ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of ThomCaptcha

    Level 1 ThomCaptcha

    Member since 06/12/2012

    Reviews written: 1

    1 Star 2 x Holidays RUINED - Never EVER use Alpharooms ! 06/12/2012

    Advantages Advantages A 10% discount from them messing up the first booking

    Disadvantages Disadvantages Mainly their INCREDIBLY poor customer service, it's unparalleled to anything I've ever experienced

    Well what can be said about Alpharooms….. Fairly Cheap? Well yes. But at the same time - Crooks, Charlatans, Untrustworthy, Uncommunicable could also be said. But mainly just one thing should be said in particular DO NOT UNDER ANY CIRCUMSTANCE BOOK WITH THEM! I have never EVER dealt with a more unprofessional company…don't ruin your holiday for the sake of a few pounds off. It's honestly not worth it. I made that mistake…twice. Neively originally booking a cheap trip to Ibiza in 2010 where Alpharooms placed us in a room with two single beds (after requesting a double). On our return I ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of Alexclark64

    Level 1 Alexclark64

    Member since 10/09/2012

    Reviews written: 1

    1 Star Stay clear of this company 10/09/2012

    Advantages Advantages None

    Disadvantages Disadvantages No customer service, have no idea about package holidays, do not care

    My boyfriends family and me were meant to be staying in salou ...3 out of the 4 rooms were booked fine (package holiday) and we had email confirmation... With just a week to go and there was no confirmation for my room and now the hotel is fully booked. Boyfriend an his family rung up to find the staff u helpful and saying there's nothing they could do. worst company I have ever known. Just look at all the reviews... This company should not be allowed to plan people's holidays. They clearly have no brain cells to string together and no empathy whatsoever. Let's just hope my holiday can be ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of reggie666

    Level 1 reggie666

    Member since 01/05/2012

    Reviews written: 1

    2 Stars Charge more than they invoice you for 01/05/2012

    Advantages Advantages Very good value for money

    Disadvantages Disadvantages Recieved invoice charging me £70.00 more than should have, telephoned @ 10p per minute to sort out

    After initial joy at getting a good price on hotel and car hire, found the company couldnt add up, charging me £70,00 more than stated on their invoice. Telephoned and emailed them to get a refund, costing me 10p per minute ! why should i have to pay to get my own money back ? they accepted in the wrong, and said they would refund my credit card,.2 weeks later got my statement, NO refund ! Telephoned AGAIN, and told they would sort out the refund, with no explanation why had not been done in first place, again costing me more money on calling them, should be a free telephone for customer ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of ququin

    Level 1 ququin

    Member since 30/04/2012

    Reviews written: 1

    1 Star alpharooms terrible service 30/04/2012

    Advantages Advantages terrible

    Disadvantages Disadvantages terrible

    I booked a hotel room with Alpharooms, they took my money but omitted to make the booking for the correct dates, They provided no service and took money for it , In my opinion Alpharooms are a scam BEWARE! ... very unhelpful, saying it was my fault ,Alpharooms-terrible customer service i never book via alpharooms again ,they are the worst bookingsite ever, the only take your money and give nothing in return , they happily took my money but I did not get a confirmation voucher with the correct dates although money was taken from my bank account , I wrote toAlpharooms to express my ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of TheChan

    TheChan

    1 Star Apharooms - 'Serious about taking your cash and nothing else' 10/08/2010
    User doesn't recommend the product

    Advantages Advantages GREAT IF YOU WANT SOMEONE TO TAKE YOUR MONEY SUPER QUICK AND GIVE YOU NOTHING IN RETURN

    Disadvantages Disadvantages Accommodation booking non-existent - abandoned on holiday - no response to phone calls or emails

    ******DO NOT BOOK WITH THIS COMPANY - NO ACCOMMODATION PROVIDED DESPITE BEING PAID FOR A MONTH IN ADVANCE - ABANDONED IN ZANTE!!! NO RESPONSE TO EMAILS/PHONE CALLS - TOTAL WASTE OF TIME/MONEY******** Booked a holiday through Alpharooms - had never heard of them but the price was good and they were the only agent offering rooms at the specific hotel the rest of my family would be staying at. On arrival at the resort, the hotel had no reference of our booking. One of Alpharooms Zante based agents spoke with me briefly on the telephone (only the hotel could contact her) and said firstly that they ... more
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