Arrow Mill, Alcester

Thie hotel has a lovely setting but that sadly is the only thing going for it. The food is average, tiny portions, the staff are unhelpful and cocky. The manager is related to the owner so deals with complaints in an off handed, arrogant manner. They are completely disorganised. WHen we attended a wedding there they lost room keys, forgot to set up the cake and favours before everyone arrived. The had promised a projector for the speeches which never ...
...had given the best room, (none of the rooms are particularly great) which the bride and groom were booked into, away to another couple who were attending a wedding at Ragley Hall nearby. To try and make amends they said that they would book them into a travel lodge for their wedding night!!!! Despite the unrelenting catastrophes the happy couple did their best to enjoy the day but shockingly no apology was ever voiced and no compensation was offered ...

karenwaters 07.11.2007 · Read full review
Ciao members have rated this review on average: helpful
Review of Arrow Mill, Alcester

...meticulous to the last detail. Two parties simultaneously received, each with separate reception rooms for champagne. Pre-ordered three course menu with choice of wine and coffee to follow. The service was prompt, organised, friendly and efficient. The food was five star quality. Well done Arrow Mill from everyone that attended. ...

BacchusUK 11.02.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Arrow Mill, Alcester