Advantages: Good quality food and a impressive network in Eastern Europe Disadvantages: Expensive in business and lack of menu variety
...Tirana on business. I chose Austrian is it was a colleague's preference and best suited the dates we needed to be in Tirana. It also provided me with a chance to travel on the Brussels (where I had to be immediately after my business in Albania), Austrian had an ideal connection (in fact they were offering two flights a day between Vienna and Tirana when I travelled). For convenience the BA flight direct from London to Tirana that commenced in Spring ... ...I was pleased to fly Austrian on this occasion, as I was interested to see how their business product compared with BA's club Europe. In terms of price they were considerably more expensive, but this was in partly due to the fact I needed two single tickets (as explained above).
The Airline
Austrian is what I would define a middle sized European Airline. As noted, it is part of Star Alliance and it seems to have quite close ties with another Star ...
andrewfleminguk 27.08.2007
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Ciao members have rated this review on average: very helpful Review of Austrian Airlines - AUA
Advantages: Excellent service, outstanding competence in Eastern European markets Disadvantages: Rather uncomfortable seating
Austrian Airlines (AUA) are the friendly choice for travellers to Eastern Europe. They serve a lot of airports that no other airline is flying to, and they are doing quite a good job at it. Here comes a full review of their product and services. I haven't tried them on intercontinental routes yet, so my review covers their European network only.
AUA operate a modern fleet of Airbus 330s and 340s on intercontinental routes, and McDonnell Douglas ... ...wider. Unlike the industry standard, Austrian have opted for textile instead of leather seats, which you may like or not, but onboard AUA the textile is more of the scratchy kind.
The food quality creates a much better impression. AUA's meals are always a class better than those served by its partner airline, Germany's Lufthansa. Whilst onboard shorthaul continental flights with Lufthansa you only get served a small roll in Economy Class, Austrian ...
From_The_Continent 21.02.2001 (23.02.2001)
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Ciao members have rated this review on average: very helpful Review of Austrian Airlines - AUA
Advantages: The best, most efficient and helpful staff Disadvantages: Unfortunately NOT the Swiss national airline
...... I arrived at the Austrian Airlines counter and there he was, my hero in shining armour (well, it actually was an elderly, chubby guy). After having listend to my tale of woe he smiled the nicest smile there is on earth and said in a very broad Viennese accent: 'Oh deary me, what an awful, awful thing to happen. You must be absolutely knackered. Why don't you leave your bags with me and go have a coffe. Come back in twenty minutes and I will sort ... ...indeed, he'd managed to get me a seat on the next Vienna bound plane with an upgrade to business class. On board I was greeted with a glass of champagne 'Because, dear, you must need this.' After a wonderful light snack I was offered a sleeping tablet and slept like a baby. Just twenty minutes before landing, I was woken with the news, that I was booked on a plane from Vienna to Zurich which was due to leave just ten minutes after landing. I was ...
garlicpress 07.08.2001
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Ciao members have rated this review on average: very helpful Review of Austrian Airlines - AUA
Advantages: Friendly, helpful staff Disadvantages: All flights ran late.
Loved the red suits the stewardesses wore but not the red stockings - a bit of an overkill on the red!
Flew from Heathrow to Tel Aviv via Vienna with a group booking.
Arrived at the airport very early and waited for the check-in staff. Heathrow T2 was dead, no comfortable seating near the check-in and half of us were supporting the pillars trying to stay awake. Enough about Heathrow but may want to think twice about taking a very early flight.
... ...night to discover on the first leg of the journey, Heathrow to Vienna (1hr 50mins) that the only freebie was a cup of tea/coffee/orange juice or water. We arrived in Vienna a little late and charged through the airport for our connection flight to Tel Aviv. Managed 5 minutes on a seat in the gate lounge before time to board next flight - still hungry.
Vienna to Tel Aviv much better. A meal, quite good I thought having not eaten on an airplane for ...
random8 21.11.2006
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Ciao members have rated this review on average: very helpful Review of Austrian Airlines - AUA
Advantages: good service, on time Disadvantages: none that I know about
...Lauda Air became part of Austrian Airlines. Still aside from who owns what and how much of what, Austrian Airlines is the national Airline of Austria.
They operate a lot of routes from Vienna Schwechat airport, and has alliances with Swiss Air, Lufthansa, Sabena and there are also various other incentives through this group called "Star Alliance". The planes are reasonably new, with the flight constantly being upgraded, and the food is also very ... ...London, and has always had no problem with baggage, punctuality of the flight or anything. The hostesses are very polite, and friendly. The flight magazine is a good read, and usually helps to pass the time, as do television programs on the overhead screens (not available on all flights). The prices are a bit higher than others but they do some good special offers, which I have used to fly to Britain before now. I recommend them, although I cannot ...
markuszwickl 16.01.2001
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Ciao members have rated this review on average: very helpful Review of Austrian Airlines - AUA
...was only once on an Austrian Airlines flight. It was Zurich Vienna flight on an Airbus, fully packed. Austrian Airlines is a member of qualiflyer, and since I came to Zurich by swissair and had to get to Vienna Austrian Airlines was natural choice. I was not disappointed - to the contrary, the service and the flight were excellent. Take off and landing were without any glitches, and food onboard was excellent. The crew was very friendly and helpful, ...
danielyan 14.08.2000
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Review of Austrian Airlines - AUA
Advantages: Leg space, service Disadvantages: Cost
...around I found the solution! Austrian Airlines flight from London, Heathrow to Kharkov with the stopover in Vienna. It is certainly faster and more bearable than the other routs.
Well, here I am, sitting in the economy class flight from Heathrow and having a bit of Gordon’s with the slight hint of tonic. Boeing takes you from Heathrow to Vienna and then a smaller aircraft, much smaller in fact and I could not remember the model, takes you ... ...in the economy class of Austrian Airlines. Do not fear all those blood clots! Then comes the service. Very friendly, polite and smiley. Food is average, no big points here then. And the timing of arrival and departure to and from Vienna is as tight as possible. No time wasters!
The downside. Yes, there is a downside. It is more expensive than taking flight to Kiev and then paying for the overnight train. I my case I paid £60 more. Anyway, it is ...
mart6011 24.07.2001
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Ciao members have rated this review on average: helpful Review of Austrian Airlines - AUA
I used this company from Austria to the UK and it is a pretty big company with them flying to almost everywhere around the world. They are kinda like British Airways basicly. I really cannot fault there service as they are very fast and efficient and we got home ontime. The only thing which lacks is that they really are so impatient, the air hostesses that is. Because it was a night flight back I was pretty tired and everything so I had my cheap ... ...(these had to be returned at the end of the flight. I slowly drifted off to sleep and must of been asleep for about half an hour when one of the hostesses came over and shook me and woke me from my sleep so that they could have the earphones back. This was way before we landed and I just think that is pretty rude on why they did that. Couldn't they have waited till after we landed? I really have not used them enough to be able to judge more about ...
forzaf1 17.08.2000
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Ciao members have rated this review on average: helpful Review of Austrian Airlines - AUA
Advantages: Pleasant, Comfortable and Cheap Disadvantages: Food
I recently used Austrian Airlines to make a trip to Vienna just before Christmas and the whole experience from booking to the flight has been very good.
I made my booking on the airlines own website www.aua.com after looking on various flights on other websites eg. Opodo, Lastminute etc and their own website offered the cheapest prices and the biggest selection of seats. Booking online was simple and afetr booking at lunchtime the tickets arrived ... ...you can't expect anything special. On the plus side the drinks are free so you can have soft drinks, a very nice Austrian beer or wine.
Overall, after searching the net, my experience is they offer amongst the cheapest flights to Vienna and are good value for money. ...
jonparr 05.03.2003
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Ciao members have rated this review on average: helpful Review of Austrian Airlines - AUA
Advantages: Ex Heathrow, reliable, comfortable, good service Disadvantages:
Austrian Airlines, which now operates as part of the Star Alliance allowing you the opportunity to collect points on Lufthansa, Swiss Air, Lauda Air, Sabena and Delta flights to name a few was a lot better than BA for the London to Vienna flights.
Overhead TV screens were great, allowing you to see where abouts you were in the flight, as well as offering news and sport, ideal if you were heading back after an extended stay abroad.
The service was ... ...they were very tolerant about luggage. I was returning after a nien month stay in Austria, and had way too much luggage with me, but they agreed to turn a blind eye to it, given the fact that the flight was far from full. All in all a very satisfactory experience, and now given competition from Buzz, they are starting to drop their prices too. ...
Morgenhund 26.07.2000
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Ciao members have rated this review on average: helpful Review of Austrian Airlines - AUA
Advantages: used to be a good airline Disadvantages: no food if you don't pay, seats are uncomfortable, rude staff
...Heathrow to Vienna and choose Austrian Airlines because I had flown with them before. I booked the ticket via their webpage, and it arrived within 5 days via post. The ticket cost me 8 GBP more than I would have paid with British Airways, the seats were very uncomfortable, and suprisingly no free food was offered on board. Not that I like canteen food very much, it just feels right to get something for your money, even if it's some tasteless chicken ... ...know what I mean. When I asked why that was the case, a stewardess told me that these were measures to ensure that the ticket prices would not rise. Ironically, I paid 20GBP more than a year before. Should I ever have the choice again, I will not hesitate to book British Airways, or any other airline. Having been a good airline in the past, doesn't justify the price and the low service. I am not sure they actually cater for disabled people, but since ...
velvet202 11.05.2006
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Ciao members have rated this review on average: helpful Review of Austrian Airlines - AUA
Advantages: Reasonable ticket price Disadvantages: No food given on the flight from London to Vienna, serious overbooking.
...(and paid) for a return Austrian Airlines flight from London to Ankara via Vienna. On the early morning flight from London to Vienna no food was given - only a small coffee! I felt hungry.
On my booked return from Ankara, at check-in I was told that the flight was "severly overbooked" and I was not allowed to board the flight. I was scheduled to travel on to the Netherlands on arrival in London and explained this to the staff at Ankara, who sympathised ... ...told to go to the Austrian Airlines office at London Heathrow airport to claim compensation - which I tried to do but eventually was told "there is no Austrian Airlines office, contact the customer support department in Vienna" - which I did but they still have not responded.
I feel I was really cheated by Austrian Airlines. ...
Retay 05.11.2006
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Ciao members have rated this review on average: somewhat helpful Review of Austrian Airlines - AUA
Advantages: Reliable, quick, friendly staff and no excuses Disadvantages: promise to cater for vegetarians but don't,
Austrian airlines were told in advance that four vegetarians would be travelling with them for the first time. Several phone calls were made and promises given, including at the airport itself that suitable food would be given but nothing was forthcoming. The same thing happened on the return flight. Our complaints were not directed at the, friendly, on board staff but at the management afterwards. No proper apology was forthcoming. I appreciate ...
wehrwulf 05.02.2004
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Ciao members have rated this review on average: somewhat helpful Review of Austrian Airlines - AUA
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