British Airways - BAW > Reviews

Advantages: Very good new product for intercontinental flights, good service to premium passengers, nice lounges.
Disadvantages: Terrible meals, small seat pitch in Economy, rather unfriendly staff in Economy, outdated service philosophy, wrong strategies.

British Airways boast themselves for "defining 21st Century Air Travel” with a range of new products and services. And whilst BA is indeed a very innovative airline, it still hasn't invented the right medicine against its greatest flaws: wrong focus and bad attitude. And bad taste, I should add. If we believe the official BA lingo, then everything about this airline is new. New Concorde, New First, New Club World, New World Traveller Plus, New ... Read review

Advantages: Variety of destinations and flights
Disadvantages: Poor customer relations

In February our family holiday took us to Florida. This was to be a special holiday because it was probably the last time we would all be together on holiday - both my children are grown up and really don't want to accompany us anymore. However this time my mum was also coming. At the time she was 75 and it was her first visit to America so it really was an extra special occasion. Because of the terrible September 11th tragedies there were fewer flights ... Read review

Advantages: Free Drinks all flight
Disadvantages: Seat pitch is not the best around

...For this trip I used British Airways web site as this would give me a discount of my hotel costs. I find BA’s website a lot better for booking flights than any of the other airlines websites, the main reason for this is it is very easy to see all the options available to get the best price. You start by entering the airport you wish to leave from, the destination airport this can be the name or the three letter airport code if you know it, ... Read review

Advantages: Friendly service, cheap flight, got there!
Disadvantages: Iberia-operated sardine can on the return leg!

I flew BA from Heathrow to Barcelona (BA 482, Euro Traveller) with four friends last September. Being rather impoverished students, we booked via BA's website at £100 each, including taxes. This would be the first time I'd flown since going to Indoenisia in 1997 at the tender age of 14, and considering one of our engines blew up and our airline (Garuda Indonesia) had a fatal crash the day after out flight, I was rather anxious. Fortunately, there ... Read review

Advantages: British Airline, etickets, ease of booking, web site
Disadvantages: almost everything else

British Airways Now I don't wish to bore you but I am in the Aero industry and so I feel obliged to give you just a smidgin of history. British Airways a great British institution. If you wish to skip this next part move to the next section, I won't be offended honest. --------------------------------------------------------------------------------------- It was in 1919 when the first British airline was established, then 2 more airlines were ... Read review

Advantages: Terminal 4 of LHR is well kept, interesting and clean - fantastic kids lounge
Disadvantages: Expensive, can be inflexible, complacent. Can't book UAs on the web

...USAir), Allegehenny and, of course, British Airways. "But then," you ask, "why just review BA? 1. It's the only airline that flies directly from London Heathrow to Philadelphia. 2. (And here's the upshot) - I have entrusted my treasure - my little girl to their care. Thrice. This year will be the fourth time. Therefore, just to be different, this essay is specifically about how they look after unaccompanied minors (abbreviated to UM) (although ... Read review

Advantages: Quality, Service, Comfort
Disadvantages: Relish

Poor old British Airways, no longer enjoying the position of Brits first choice for air travel. It all seems to have gone downhill for them since Thatcher tried to cover their modern art tail design with a hanky she produced from her gigantic bag. I don't know why she didn't just concentrate and melt it with her demonic powers. Anyway things have been going considerably worse since the twin towers toppled and BA have announced their decision to ... Read review

Advantages: Wide variety of destinations
Disadvantages: Dirty plane, broken seats, bad service in the air

Recently we tried out British airways after a gap of over 10 years, (had a bad experience then) We flew from Longhaul as it was the only airline flying non stop direct to our destination. Check in was great as we checked in over the internet before leaving for the airport, We had to queue for almost an hour to hand over our baggage though as the airport was so busy they had only 1 dedicated baggage drop off point and this was also being used ... Read review

Advantages: Cheap Flights (via friend), punctuality
Disadvantages: Poor food options, Dated interior, poor customer service onboard, entertainment

...side by side. I recently flew British Airways from Heathrow to Tokyo and back for the first time in a long haul in Summer 2008. BA was picked and booked not out of choice it must be said, as i got a significant reduction on the price of Economy tickets through a friend...but as the reduction was so substantial i thought i could last a 12 hour flight in economy class. I have to say before i got on the flight i didn't really have any high expectations ... Read review

Advantages: Lots of snacks and refreshments on long haul flights.
Disadvantages: Usually more expensive than other airlines.

British airways (BA) has been a constant staple of mine whenever I have to travel to various parts of the world. Usually I would purchase tickets based on price but if its a difference of just a couple of tens of dollars, I would pick BA. I have several reasons for doing so. First, I get frequent flyer points because BA is in the one world alliance. Second, its an airline I am comfortable with. I had flown with BA to various parts of the world ... Read review

Advantages: Check-in was a breeze. Comfortable seating and decent service.
Disadvantages: Poor punctuality meant we were nearly diverted to a different airport.

...the Grampians, in Scotland, with British Airways. I normally fly by the cheapest route and that usually means using a "budget" airline. This time, by using www.priceline.co.uk to book our tickets, BA turned out to be the cheapest route. Cheaper, even, by going by train - but then what's new? Buying the tickets I used Priceline, where you make a bid for your tickets and, if successful, they instantly book your tickets for you and charge your ... Read review

Advantages: Luxury. Leg Room. Freebies.
Disadvantages: It didn't last long enough.

I'd been having a really, really terrible time at work of late for one reason or 25 more (Ahh, bless!) The SAD season was approaching faster than a boy racer on the outside lane of the M25 and I wanted a bit of luxury. A bit of sun. A touch of R&R. Answer? Holiday! Due to the devastation of the 11th September I wasn't that keen on a long-haul flight so needed somewhere closer and with a touch of sun. Never been to Spain before - prefer farther afield ... Read review