Chiltern Railways

...words certainly don't go with Chiltern Railways, who I use a lot. They provide services between Birmingham, the West Midlands and London. Frequency of trains ~~ Out of the many times I have used Chiltern Railways the train has never been more than 5 minutes late. And usually it is dead on time. Yes I bet your thinking if only all British rail services were like Chiltern Railways. Trains are very frequent in the week and on Saturdays but trains ...
...Comfort ~~ All of Chiltern Railways trains are fairly new and they are always clean and comfortable. The seats are bright blue and comfortable and there is ample legroom. And on all services there is at least one first class carriage, the seats in first class are larger and more comfortable. Oh and they're bright red instead of blue. Snacks! ~~ On most trains there is a snack trolley offering sandwiches, soft drinks, tea and coffee and some ...

Disillusioned 04.09.2001 · Read full review
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Review of Chiltern Railways

...here. My experience of Chiltern is through their Birmingham Snow Hill to London Marylebone services, so perhaps my comments won't apply to their other lines. I would doubt that, though, given their excellent performance here. Birmingham to London is one of the very few rail routes where there is genuine competition between operators. At the top, you have Virgin - when it is working, it's often an excellent service, but "walk on" fares are ludicrously ...
...above bus levels of comfort. Chiltern have aimed to fill the gap, and it's a task they perform admirably. Birmingham Snow Hill is not the most auspicious place to begin a journey -it's usually clean and efficient (though they really need to do something about the toilets, which are closed far too often), but is rather soulless - echoey and cold. The small shop is much too limited, and its hours are too short. The ticket conditions are straightforward, ...

davidbuttery 24.01.2001 (18.07.2001) · Read full review
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Review of Chiltern Railways

...complained to a manager at Chiltern who said that this was totally unacceptable and my money would be refunded if I wrote in. I also stressed that if I hadnt have had £50 on me there should have been someone on site to resolve this situation. The manager in question agreed. Two months later I have had no response from my letter. I telephoned to speak to the same person but was told that he had left the company and that there was no record of my ...

huw140269 09.03.2006 · Read full review
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Review of Chiltern Railways

I use chiltern railways a great deal and i enjoy it. They are the best commuter operator in britain and out of the three years i've been travelling with them, i've only experienced one serious delay. The delay was a failure of our train that delayed us an hour, but this was resolved as quick as it could've been and a substitute train was sent to pick us up. Elsewhere, Chiltern is a very reliable train service offering very cheap tickets that don't ...
...expected on longer journeys. If Chiltern would kindly advertise the correct trains in their timetable (and this has been a recurring problem over the three years) then i may be able to pick my trains more carefully. I do like Chiltern alot, but don't really enjoy sitting in a suburban train all the way from Birmingham to London! All in all, Chiltern Railways do more than expected. I advise all who could use them, to use them. ...

seanjkeating 12.01.2006 · Read full review
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Review of Chiltern Railways