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1-15 of 17 reviews Show most helpful reviews first Newest first

 

Cosmopolitian Europe!

Advantagesseen lots in a short space of time

Disadvantageswas expensive

"Cosmos - Cosmopolitan Europe For my honeymoon my husband and I decided to do a tour of Europe. I didn't want to fly as I had a very bad experience on my GAP year after a flight and wanted to be relaxed at all times on our honeymoon. After long hours searching on the internet we decided to book a Cosmos Tour called Cosmopolitan Europe. It lasted 14 nights and 15 days and would start in London and end there too. Booking with Cosmos was easy ..." Read review
15.09.2009

Ciao members have rated this review on average: very helpful

Community Level 4Hippylongs...

Hippylongstocking

Sun,Sea and Cosmos

AdvantagesTrouble free holiday

DisadvantagesTo much hard selling of trips

"...all about my experience with Cosmos in Gran Canaria. To be honest, tour operators seem to have quite a bad reputation in general but I am pleased to say that I was pleasantly surprised by Cosmos. We arrived at Las Palmas airport and were met by the first Rep who directed us to our bus and welcomed us to the island. The half hour journey to the apartments was entertaining enough with Rep number 2 giving us a brief but jolly account of some of the ..." Read review
24.10.2001

Ciao members have rated this review on average: very helpful

Community Level 1dave_cdcs

dave_cdcs

Thanks for the cash...What else can we sell you?

AdvantagesLarge established company! Easy to book!

DisadvantagesLack of customer care!

"...across a guy in a Cosmos uniform with a clipboard. I approached him looking hopeful! I was going to ask him if we were in the right place but before I had chance he asked me very curtly, "Name?" He glanced quickly through his list without looking up and said, "through those doors and coach 114". I realise it was very busy and the chap had to deal with a lot of people but a simple smile and 'hello' would have gone a long way! His abrupt manner ..." Read review
26.07.2004

Ciao members have rated this review on average: very helpful

Community Level 1lizibeth

lizibeth

Cosmos for the best holiday

AdvantagesGreat value, great service, lovely reps

Disadvantagesnone

"...there have been a few), Cosmos is definitely the best. Their service is second to none, and I now go out of my way to try and book my holidays with them. When we booked our holiday to Tunisia last year, we found a “palatial” 4 star hotel in the Cosmos brochure for less than half the price that Airtours were offering (we booked out of the brochure, not last minute). We arrived amid problems caused by the airline (JMC), to find two ..." Read review
06.01.2002

Ciao members have rated this review on average: very helpful

Community Level 1PAULLIVERP...

PAULLIVERPOOL

REPS ARE RUBBLISH

AdvantagesHAPPY TO SEE YOU AT FIRST

DisadvantagesUNHELPFUL, HAPPY TO SEE THE BACK OF YOU

"In my opinion Cosmos Reps are the most unhelpful of all holiday companies. For example:- Last year on holiday to Tenerife, we were supposed to get picked up at 5.00pm from our hotel to take us to the airport. At 4.30pm we moved our baggage to the main exit at the front of the hotel and waited it came to 5.10pm and no sign of the bus or the rep. then it came to 5.30pm there was still no sign. We phoned the emergency reps number on the Island ..." Read review
28.10.2000

Ciao members have rated this review on average: helpful

Community Level 1TVL

TVL

All Inclusive deals Worth it or Not!

AdvantagesCost effective if you can take advantage of all activities

DisadvantagesYou never know quite what is included and what is not. Many hidden extras have to be paid for.

"...not in fact even available. Furthermore Cosmos kindly sent us to a hotel resort totally catered for Italians, this includes entertainment, staff, books, events etc WITHOUT informing us before our departure. To add to this they also supplied us with a German speaking rep who had no grasp of the English language and therefore we were unable to take advantage of many of the All-Inclusive offers. I would definitely recommend all-inclusive if ..." Read review
08.08.2000

Ciao members have rated this review on average: helpful

Community Level 1rameses

rameses

cosmos on the nile

Advantageseverything

Disadvantagesnot a lot

"We booked with Cosmos when we did our 4th visit to Egypt,and I have to say it was the best visit we had.Price wise there wasnt a great deal of difference to any other visit[about £580 per person]but there was much more for our money as far as tours were concerned.We like to do a week on the Nile and a week in Luxor and all packages usually include 10 guided tours whilst on the cruise,but Cosmos went that little bit extra .Anormal part of a cruise ..." Read review
17.07.2004

Ciao members have rated this review on average: helpful

Community Level 1avoid-cosmos

avoid-cosmos

Cosmos is a shocking dishonest greedy tour operator

AdvantagesYou do get a holiday

DisadvantagesYou wish you had booked through a proper agent who values your custom

"...missed our last day. The Cosmos rep told us we had to go along with this idiotic plan or we might not be able to take the flight home and they would wash their hands of us. So we were forced to comply and had an awful night in a hotel, hungry and thirsty and they didnít even provide any of us with one bottle of water. In the airport they provided us with one bottle of water and a sandwich which not every passenger got, as silly rep couldnít count ..." Read review
05.10.2011

Ciao members have rated this review on average: helpful

Community Level 1Hollyberry...

Hollyberry123

Poor Cosmos Service in The Gambia

AdvantagesNone--totally useless.

DisadvantagesCurt, only interested in selling trips. Totally uninterested in customers.

"Our Cosmos Rep in The Gambia was the most useless I've ever met. Introduction Meeting? He didn't hold one--bit swore to us he did--err, I was there--you were just selling a trip to group of guys! Polite manner? He didn't have one. Ability to give information? Did he know anything? Didn't seem to. Our room had only cold water in a basin, no working shower and broken fittings, we wanted to change rooms. His solution? I can take you to another hotel--you ..." Read review
22.04.2008

Ciao members have rated this review on average: helpful

Community Level 1gypsymk23

gypsymk23

Nice Holiday, shame about cosmos

AdvantagesGood range of Family type holidays

DisadvantagesPoor customer care and misleading information

"I recently travelled with cosmos to Falaraki in Rhodes and was some what disapointed. We booked for a young and lively resort and went with cosmos because of the deal they had. Due to the fact my parner is 6ft5 we were advised when booking to get to the airport early to be given seats with extra legroom. When we arived at the airport they told us we could only get them if we paid extra £15 per person each way which we could not afford to do, so ..." Read review
10.10.2004

Ciao members have rated this review on average: helpful

Community Level 2Tasha16661

Tasha16661

"Tell your mate to shut up and sunbathe!"

AdvantagesNone spring to mind

DisadvantagesRude, unhelpful

"...really, this is what a Cosmos Rep said to me - "tell your mate to shut up and sunbathe!" I booked a holiday through Cosmos to Hersonissos in Crete. 6 of us girls went (all around 22 years old) an our main holuiday destinaton was Malia but we decided to stay in Hersonissos as we thought we would get a nicer, more upgraded apartment than in the Malia strip. We got our own transfers to and from the airport and we wern't really interested in excursions ..." Read review
06.08.2006

Ciao members have rated this review on average: helpful

Community Level 1im_tall

im_tall

Incompetent Guide Ruined Vacation

AdvantagesGood itinerary - would have been fun with a good guide.

DisadvantagesInexperienced, untrained travel "guide" who knew nothing about the places we visited.

"...I recently returned from the Cosmos "Scenic Europe and Bernina Express" tour (number 4550). The entire trip was a disaster because of the untrained, incompetent "travel guide" supplied by Cosmos. Our guide had just been hired by Cosmos. During our tour, she never provided any information on any of the countries, cities, or buildings we visited. We were never given information about local restaurants and shops. When asked a question regarding anything, ..." Read review
07.07.2004

Ciao members have rated this review on average: helpful

Community Level 1aussietrav...

aussietraveller

Bad Cosmos experience

Advantagessaw a bit of the countries we were supposed to

Disadvantagestreated horrendously by guide and driver

"My cosmos holiday was the worst holiday experience I've ever had. Not only would I never use Cosmos again, I'll never go on another guided tour again. The main problem was the tour guide and the bus driver who both seemed to loath both us and their jobs. The tour guide abused us on the bus, the bus driver drove straight past us at a designated pick up point. At the end of the 'holiday' he threw our bags off the bus in the rain. Their only interest ..." Read review
28.08.2007

Ciao members have rated this review on average: helpful

Community Level 1s.pmorris

s.pmorris

Cosmos Transatlantic Tour New York to Los angeles

AdvantagesValue for money ,excellent tour director

DisadvantagesNo tea making facilities only coffee

"COSMOS TOUR Just returned from a cosmos transatlantic tour 23 days of pleasure. Very positive experience we had a dedicated efficient and thoroughly good woman France Wray as a tour director who worked her socks off the whole trip. Highly recommended. Extras can be costly but well worth it no hard sell which was a pleasant surprise. Good value for the money Tip If you go take a spare suitcase inside your large one as the driver will allow an ..." Read review
21.08.2008

Ciao members have rated this review on average: helpful

Community Level 1Mickmurf

Mickmurf

Cosmos in Gran Canaria

AdvantagesFreindly, helpful, punctual.Readily available.

DisadvantagesExpensive trips than can be bought much cheaper on a do it yourself basis.

"...good quality coaches. In Gran canaria Cosmos are trying a new system, they are spending more time in the hotels and complexes to be more available to the customer. The result,Excellent!.They were around at most times of the day, trip and transfers allowing.When not available we had a contact number and an emergency number. The kids clubs they ran were very well organised and very professional. The friendliness and helpfulness of the reps was very ..." Read review
07.09.2001

Ciao members have rated this review on average: somewhat helpful



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