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Super

“Cosmopolitian Europe!”

published 15/09/2009

seen lots in a short space of time

was expensive

Cosmos - Cosmopolitan Europe For my honeymoon my husband and I decided to do a tour of Europe. I didn't want to fly as I had a very bad experience on my GAP year after a flight and wanted to be relaxed at all times on our honeymoon. After long hours searching on the internet we decided to book a...

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Super

“Sun,Sea and Cosmos”

published 24/10/2001

Trouble free holiday

To much hard selling of trips

After reading various ops on tour operators and their terrible service I felt I had to put fingers to keyboard and tell you all about my experience with Cosmos in Gran Canaria. To be honest, tour operators seem to have quite a bad reputation in general but I am pleased to say that I was...

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Good

Large established company! Easy to book!

Lack of customer care!

We wanted a special holiday this year, as it was our first wedding anniversary! I took a big loan out and we allocated a large portion of the money for a hoiday of a lifetime! Niether my wife or I had travelled abroad before. so we were careful to point out to the travel agent we were complete...

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Excellent

“Cosmos for the best holiday”

published 06/01/2002

Great value, great service, lovely reps

none

I have to say, that of all the tour operators I’ve ever used (and there have been a few), Cosmos is definitely the best. Their service is second to none, and I now go out of my way to try and book my holidays with them. When we booked our holiday to Tunisia last year, we found a...

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Not for me

“REPS ARE RUBBLISH”

published 28/10/2000

HAPPY TO SEE YOU AT FIRST

UNHELPFUL, HAPPY TO SEE THE BACK OF YOU

In my opinion Cosmos Reps are the most unhelpful of all holiday companies. For example:- Last year on holiday to Tenerife, we were supposed to get picked up at 5.00pm from our hotel to take us to the airport. At 4.30pm we moved our baggage to the main exit at the front of the hotel and waited it...

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Excellent

“cosmos on the nile”

published 17/07/2004

everything

not a lot

We booked with Cosmos when we did our 4th visit to Egypt,and I have to say it was the best visit we had.Price wise there wasnt a great deal of difference to any other visit[about £580 per person]but there was much more for our money as far as tours were concerned.We like to do a week on the Nile...

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Satisfactory

Good range of Family type holidays

Poor customer care and misleading information

I recently travelled with cosmos to Falaraki in Rhodes and was some what disapointed. We booked for a young and lively resort and went with cosmos because of the deal they had. Due to the fact my parner is 6ft5 we were advised when booking to get to the airport early to be given seats with extra...

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Super

Cost effective if you can take advantage of all ac...

You never know quite what is included and what is ...

On a recent holiday to Egypt, I was disappointed to find that most of the items that were stipulated to be part of the All-Inclusive deal were not in fact even available. Furthermore Cosmos kindly sent us to a hotel resort totally catered for Italians, this includes entertainment, staff, books...

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Not for me

None spring to mind

Rude, unhelpful

Yes really, this is what a Cosmos Rep said to me - "tell your mate to shut up and sunbathe!" I booked a holiday through Cosmos to Hersonissos in Crete. 6 of us girls went (all around 22 years old) an our main holuiday destinaton was Malia but we decided to stay in Hersonissos as we thought we...

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Not for me

None--totally useless.

Curt, only interested in selling trips. Totally un...

Our Cosmos Rep in The Gambia was the most useless I've ever met. Introduction Meeting? He didn't hold one--bit swore to us he did--err, I was there--you were just selling a trip to group of guys! Polite manner? He didn't have one. Ability to give information? Did he know anything? Didn't seem to...

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Not for me

You do get a holiday

You wish you had booked through a proper agent who...

Booked with these clowns last year and went to Fuerteventura. On our last day the awful rep in panic, told all customers that they will be picked up and taken to a hotel near the airport a day early. This was due to a potential bus strike. We spent a night in a vile hotel, with no food or drink...

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Not for me

Good itinerary - would have been fun with a good g...

Inexperienced, untrained travel "guide" who knew n...

My wife and I recently returned from the Cosmos "Scenic Europe and Bernina Express" tour (number 4550). The entire trip was a disaster because of the untrained, incompetent "travel guide" supplied by Cosmos. Our guide had just been hired by Cosmos. During our tour, she never provided any...

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Not for me

“Bad Cosmos experience”

published 28/08/2007

saw a bit of the countries we were supposed to

treated horrendously by guide and driver

My cosmos holiday was the worst holiday experience I've ever had. Not only would I never use Cosmos again, I'll never go on another guided tour again. The main problem was the tour guide and the bus driver who both seemed to loath both us and their jobs. The tour guide abused us on the bus, the...

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Excellent

Value for money ,excellent tour director

No tea making facilities only coffee

COSMOS TOUR Just returned from a cosmos transatlantic tour 23 days of pleasure. Very positive experience we had a dedicated efficient and thoroughly good woman France Wray as a tour director who worked her socks off the whole trip. Highly recommended. Extras can be costly but well worth it no...

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Excellent

“Holiday to turkey”

published 15/12/2003

good at allocation on arrivel

Reps never around

I went to Turkey with Cosmos on the 10th of July 2003. We booked the holiday 2 months before and was excellent. The price for two for a week was £189 each. We did an alocation on arrivle and the holiday was on the Bodrum penisula were we had a choice of Three resorts I wanted either Bodrum or...

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