EasyCar

...read on: * How Easycar works * Part of the reason that this is such an inexpensive firm is that they have minimal staff, who apparently do minimal work. The entire booking is done online (indeed, that's the only way an Easycar can be booked) and each depot - of which there are many, in London and other cities around the UK and Europe - has a portacabin with two young and not very knowledgeable staff who are probably not paid much, and who stick ...
...selected your dates and places, Easycar gives you quotations, and you can then choose one depot to explore further. If you only selected one place, it takes you directly to the detailed day-by-day charges, where you can adjust the dates if you prefer, or go back to look at another location. We found great variations in the costs - weekends are always a little higher priced than weekdays, and popular periods such as Christmas or school half-terms ...

Kukana 12.10.2003 (11.11.2003) · Read full review
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Review of EasyCar

...only way to book an Easycar is to use the website. However this is far easier than some other websites as it is set out in a very easy to understand way. Navigation is very straight forward and the interface of clicking on the relevant days is fool proof. Then once you have priced up the trip you simply enter your details as well as credit/debit card details and hey presto you have your booking. All you need to do now is to print off a copy of the ...
...main money saving tool that easycar use is that their offices are basically a port cabin in a local car park. These are manned by a couple of staff and they do all the organising and distribution of the cars. I have to say that the man in Croydon was very helpful and if all of the port cabins are manned by the same quality of staff then this shouldn't be a problem. To pick up the car they look at your ID and the like and also take a digital photo ...

pumfster 13.02.2004 · Read full review
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Review of EasyCar

Easycar Car and Van Rental Watch out for the terms and conditions Although they have no mention of needing a utility bill to rent a van you actually need two. After you have paid the money you are told you need them. At that point you are not able to get a refund. Apparently it's their policy! Pretty poor policy if you ask me.... Dreadful customer service which is an 0906 number by the way (according to 118118). Had to rent another van in the end ...

krelf 22.06.2009 · Read full review
Review of EasyCar

...have to call back to Easycar in Spain, and after complaining, they gave me no solution. Alamo Desk stated clearly that was Easycar's error, they were also talking to Easycar and told them that no reservation was introduced in their system. I had to find a car by my own going desk by desk to all car rentals companies in the airport, I had to pay for a new car rental again, and a more expensive one as they were no cars available. But the problem didn't ...
...I checked it in the easycar web, and the incident was closed. I reopened the ticket whit my complains and they started to ask for a lot of documentation that I had to send them to a postal address!!! Is was incredible for me that in 2008 an "internet company" (or something like that...) ask me to send something by postal mail. Also all the reservation process was in my mather tongue, but when I had to complain there were none talking Spanish. Even ...

Jorge_Torres_33 02.09.2008 · Read full review
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Review of EasyCar

...have since changed names to easycar and this time we found them to be appaling. I had done an internet search for hirecar companies at the Italian airport we were flying to. They came out as one of the cheapest and I booked the car as they were a name I had heard of. Only once the booking was confirmed (and paid for in full) did they tell me that it would be a different company actually hiring the car to me. On arrival at the airport we couldn't ...
...had mentioned. After much worry and asking around various customer service/hirecar desks we found them under a THIRD company name! We had also booked and paid for an infant seat for our 7 month old son, the seat was there but they could't show us how to fit it. Eventually we had to ask someone from another company to help us. We weren't sure of the fitting and hardly used the car at all, which really put a dampner on our holiday. I wouldn't use ...

Darthling 15.09.2007 · Read full review
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Review of EasyCar

..."reputable" company. Tried phoning the easycar emergency number all weekend and it was closed, left three messages and my phone number, explaining the situation but still waiting for them to return the call. contacted another number today to be told i had to put it in writing and they would then consider if i get my money back or not!! Quite unbelievable!! ...

Rebkin10 15.08.2008 · Read full review
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Review of EasyCar

Hired a car from Easycar earlier this year, between the 5th and 19th of March 2004 to be exact. I normally rent from Avis but I decided to give Easycar a go since they had opened an office at Heathrow and the price seemed very competitive. The 1st problem I had was trying to find their office. With is being so new they were operating out of the back of a transit van in a NCP Car Park to the rear of the Meridien Hotel. Not the easiest of places to ...
...credit card. Tried to contact Easycar via email and telephone (@ 60p per minute) didn't get much luck. Then a parking fine dropped through my letter box from the London Borough of Hackney. Umm, strange... I didn't go to Hackney. Seems someone at Easycar had kindly give my name as the culprit of a parking offence that occured on the 29th March, 10 days after I returned the car. Anyway, after alot of hassle I managed to prove my innocence to easycar ...

ronfra 13.12.2004 · Read full review
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Review of EasyCar

Good, tidy cars but we rented in Dublin for 2 days (2006) when we were there for a quick visit, unfortunately we were caught out on a piece of small print that we missed when booking online. When we collected the car we were made to pay €50 for a full tank of fuel before leaving the office, we didn't use the full tank in the two days and had to the return the car with over half the tank still remaining. We lost out... In my opinion that cars are ok, service is a little crap and the staff mostly don't care... Just read the small print ...

v11ope 23.06.2009
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Review of EasyCar

previously had no problems with easy car which was good because only my wife has a credit card and only I can drive. Not this time - the firm they sent us to wouldn't accept this and advised that we contact easy car for refend - guess what - "no refund". We are awaing a list of all the succesful rentals we have had from them where they have clearly broken their own policy and I will be on them to break the another policy - I want my money back! Trading standards here we come! ...

the_murphy 28.10.2007 (27.10.2007)
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Review of EasyCar

If there was a zero star rating for Easycar, that's what I'd give them. Eight of us needed to hire a car in Bristol over New Year so we plumped for 2 four seater cars as their max. size was for 7 people in a people carrier. We were told when we picked up the car that we had to return it with an empty tank. How environmentally friendly is that? This was because we were in the UK for five days. We returned both cars almost 3/4 full, so were over-charged £70 and Easycar will not reimburse. I think this is disgusting. DO NOT USE EASYCAR! They are not the cheapest. There are hidden charges. They are rogues and don't care about the customer. ...

Tulgirl 15.01.2009
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Review of EasyCar

We hired a car from Easycar online for a family medium MPV (Citroen Picasso) for a week collecting from Tenerife South Airport. Initally the quote was £160 for the week which seemed reasonable and it appeared from the website we would pay on collection of the car. When booking the car we were quoted right at the end for insurance which was another £40. Making the total £200. Annoyingly this was taken off my credit card as soon as I completed the ...
...a counter, they franchise the lease out to Record Rentals. On collection of the car which took over 1hr to complete even though it wasnt particularly busy we were informed we would have to pay another £32 insurance as the original insurance didnt cover things such as loss of keys, tyre damage etc etc making a total of £72 insurance for a week. It was pointed out that I had agreed to this in the original contract in the very small print. Basically ...

Barneycatfish 20.02.2007 · Read full review
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Review of EasyCar

do not rent a car abroad through easy car as they contract the hire out to a local company and if something goes wrong easy car will do bugger all to help you out even though they take the initial payment.I have been trying for 4 months to get a £380 deposit back from a spanish company and easy car have washed their hands of it saying I should read the small print BEWARE. ...

GRMCLEISH 29.01.2009 (28.01.2009)
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Review of EasyCar

...we booked a car through easyCar for our holiday in Valencia this summer. When we arrived at the airport at 1.30 am their contractor (Sol Mer) told us they had no record of the booking and that they had no cars available. My wife, two infant children and myself would have been stuck in the airport if a friend hadn't driven for an hour from Javea to pick us up. The next few days of our holiday were spent trying to find a car to hire in the most popular ...
...When we returned home it took two letters before we got our money back and recent correspondence requesting refunds for expenses incurred and compensation have been ignored. They took our money before booking a car for us - not a way to do business. Hideously expensive call rate and shameful customer service. ...

matttoby 02.10.2007 (30.09.2007) · Read full review
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Review of EasyCar

...no booking for my car. Easycar cannot offer me any alternative and suggested I try other car hire companies to see if I could find another car myself. They have refunded my money but I have arranged to meet people today, others tomorrow and my family for Easter Sunday and my bank holiday weekend plans are ruined. I have not used them before and I will not be using them again. This lack of service is just not good enough. I recommend having a back ...

tristanita 10.04.2009 · Read full review
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Review of EasyCar

...car hire from Paris airport, easycar subcontracting to France Alamo. Wanted a convertible, available on special order. Ordered four months before the beginning of the contract, all OK. When we arrived at Paris CDG, no convertible available. Offered small car stinking of smoke, no other car available. Alamo said they would cancel the contract, and arrange refund, gave us some incident forms to present to easycar. BUT getting home after holiday can ...

snow5065 25.07.2006 · Read full review
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Review of EasyCar