Advantages: Very cheap, new cars, easy online booking Disadvantages: Inflexible rules, possible unavailability of car, excessive fines
...three stars, read on:
* How Easycar works *
Part of the reason that this is such an inexpensive firm is that they have minimal staff, who apparently do minimal work. The entire booking is done online (indeed, that's the only way an Easycar can be booked) and each depot - of which there are many, in London and other cities around the UK and Europe - has a portacabin with two young and not very knowledgeable staff who are probably not paid much, ...
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Ciao members have rated this review on average very helpful
Advantages: Reasonable renting charges. New cars Disadvantages: Limited mileage. Too many rules for some
...only way to book an Easycar is to use the website. However this is far easier than some other websites as it is set out in a very easy to understand way. Navigation is very straight forward and the interface of clicking on the relevant days is fool proof. Then once you have priced up the trip you simply enter your details as well as credit/debit card details and hey presto you have your booking. All you need to do now is to print off a copy of the ...
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Ciao members have rated this review on average very helpful
Advantages: None Disadvantages: All: no support at all, no compromise with the customer, no refund,...
...have to call back to Easycar in Spain, and after complaining, they gave me no solution. Alamo Desk stated clearly that was Easycar's error, they were also talking to Easycar and told them that no reservation was introduced in their system.
I had to find a car by my own going desk by desk to all car rentals companies in the airport, I had to pay for a new car rental again, and a more expensive one as they were no cars available.
But the problem ...
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Advantages: We got what we paid for Disadvantages: awful customer service
...have since changed names to easycar and this time we found them to be appaling.
I had done an internet search for hirecar companies at the Italian airport we were flying to. They came out as one of the cheapest and I booked the car as they were a name I had heard of. Only once the booking was confirmed (and paid for in full) did they tell me that it would be a different company actually hiring the car to me.
On arrival at the airport we couldn't ...
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Advantages: Cheap but then again invisible cars would be!! Disadvantages: Everything as they never even supplied the car
..."reputable" company. Tried phoning the easycar emergency number all weekend and it was closed, left three messages and my phone number, explaining the situation but still waiting for them to return the call. contacted another number today to be told i had to put it in writing and they would then consider if i get my money back or not!! Quite unbelievable!! ...
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Advantages: Nice New Cars, Cheap Disadvantages: Too Many to list here
Hired a car from Easycar earlier this year, between the 5th and 19th of March 2004 to be exact. I normally rent from Avis but I decided to give Easycar a go since they had opened an office at Heathrow and the price seemed very competitive.
The 1st problem I had was trying to find their office. With is being so new they were operating out of the back of a transit van in a NCP Car Park to the rear of the Meridien Hotel. Not the easiest of places ...
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Cost of service
helpful
13.12.2004
Quick review of EasyCar Review ofEasyCarby
the_murphy
previously had no problems with easy car which was good because only my wife has a credit card and only I can drive. Not this time - the firm they sent us to wouldn't accept this and advised that we contact easy car for refend - guess what - "no refund".
We are awaing a list of all the succesful rentals we have had from them where they have clearly broken their own policy and I will be on them to break the another policy - I want my money back!
Trading standards here we come!
Ciao members have rated this review on average helpful
Advantages: New Car Disadvantages: Hidden charges, Expensive insurance, premium rate call centre
We hired a car from Easycar online for a family medium MPV (Citroen Picasso) for a week collecting from Tenerife South Airport.
Initally the quote was £160 for the week which seemed reasonable and it appeared from the website we would pay on collection of the car. When booking the car we were quoted right at the end for insurance which was another £40. Making the total £200. Annoyingly this was taken off my credit card as soon as I completed the ...
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Ciao members have rated this review on average helpful
Advantages: None Disadvantages: Bad way to do business, expensive call rate, poor/indifferent cust service
...we booked a car through easyCar for our holiday in Valencia this summer. When we arrived at the airport at 1.30 am their contractor (Sol Mer) told us they had no record of the booking and that they had no cars available. My wife, two infant children and myself would have been stuck in the airport if a friend hadn't driven for an hour from Javea to pick us up. The next few days of our holiday were spent trying to find a car to hire in the most popular ...
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Ciao members have rated this review on average helpful
Advantages: easy to book Disadvantages: no refund policy is licensed robbery
...car hire from Paris airport, easycar subcontracting to France Alamo. Wanted a convertible, available on special order. Ordered four months before the beginning of the contract, all OK.
When we arrived at Paris CDG, no convertible available. Offered small car stinking of smoke, no other car available. Alamo said they would cancel the contract, and arrange refund, gave us some incident forms to present to easycar.
BUT getting home after holiday ...
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Ciao members have rated this review on average somewhat helpful
Advantages: Low cost car hire service Disadvantages: Extremely rigid rules, very poor costumer service
I booked a car to be collected at Edinburgh Airport on Saturday 23rd of October 2004 for the long weekend and unfortunately I forgot to take with me an utility bill. They refused to allocate me a car not even accepted a high deposit with the same credit card used in the booking. I presented my full UK driving license (both parts) along with an expired passport and the hiring contract. I offered my wife's valid passport which was refused too. It did ...
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Ciao members have rated this review on average somewhat helpful
Advantages: Easy to book Disadvantages: Not reliable
I rented a car through Easycar website. It was smooth and very easy. The same day as I should pick up the car Easycar charged my credit card the full amount. Arriving late evening at Gerona Airport Spain I should pick up the card at Easycar local partner at Girona Airport "Sol Mar", but their was no car allocated for me. I called the telephone number you find on the booking the morning after, but this was the call center located in Romania and they ...
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Ciao members have rated this review on average somewhat helpful
Advantages: Supposedly cheap cars Disadvantages: Rigid rules - NO REFUND
...I tried to cancel with Easycar 5 days before my contract was due to start. Eayscar's very polite response: Sorry. No refund. It's in the Terms and conditions.
Now, we are talking about £1240 ! Yes.
I offered to pay a "penalty" for cancelling. Same response.
The worse thing is that, for 1.5 months rental, I could have got the same price (£30/day) or less from Avis, Europcar or other high-street firms. In that case, I would have cancelled with ...
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Ciao members have rated this review on average somewhat helpful
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