Enterprise Rent A Car

Enterprise Rent-A-Car Company is a rental car company serving customers in the U.S., Canada, Germany, Ireland, Puerto Rico and the U.K.. They are also the owners of the Vanguard Automotive Group, operator of National Car and Truck Rental and Alamo Rent A Car in North America. As I live in the UK, my experiences with Enterprise were from here, and specifically with Enterprise offices in London and Hull, England and Perth, Scotland, I booked online ...
...Enterprise a few times in the last 10 years and we hired a van from them twice in the last year. As these were the more recent experiences, I will concentrate on those. I will start by telling you what I look for when hiring a car. *Firstly, and obviously, a good price. At the end of the day, a hired car is to do a job, most larger companies have similar fleet and what matters is to get the job done cheaply and efficiently. All deals are welcome. ...

magdadh 29.05.2009 · Read full review
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Review of Enterprise Rent A Car

...but I would gladly recommend Enterprise Cars based on my recent rental experiences. Enterprise rental centres can be found across the UK – the branch that I have used recently is located within the local Vauxhall dealership centre. I would suggest that different branches would carry a very different range of vehicles, according to their location, but my local branch carries a fair stock of all the various Vauxhall models. One of the problems ...
...that I have hired from Enterprise I have been advised that the vehicle that I require will be available on the date that I require it. Whilst this may seem like a relatively simple request, you will be amazed at how difficult it can be to locate higher specification rental cars, especially at short notice. On both occasions, I telephoned one day beforehand, and on both occasions the rental centre was able to accommodate my request. Rates obviously ...

LostWitness 11.08.2001 · Read full review
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Review of Enterprise Rent A Car

I booked a van through Enterprise for when I was moving house. I wanted a van that would be big enough to fit all my stuff in without doing too many journeys. I booked it online, and then phoned the branch to check they had received the reservation, that I had booked the right size van and to ask for the free pick up service as told to do on the website. This was all confirmed. On the day, I sat and waited for the pick up service. Half an hour after ...
...was still waiting. As I was on a tight time schedule that day I phoned the branch. The phone rang and rang and rang. When it was eventually answered I was told that someone had set off half an hour earlier and would be there shortly. I did query why they had only set off at the time they were supposed to be picking me up when I lived 20-25 minutes away and was told they were busy. Why had no-one given me the courtesy of a phone call to inform me ...

lisa_mol 11.07.2008 · Read full review
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Review of Enterprise Rent A Car

...instructed me to contact nearby Enterprise Rent A Car, and so I did. The people at Enterprise, upon first call, were most helpful. They asked what type of car I needed and/or how much I could afford to spend for a daily rental. I told them that I needed something with automatic transmission, and preferably the least expensive vehicle available. The car that was suggested to me was a Chevrolet Metro. After that, everything was easy. I took my ailing ...
...Enterprise met me there with the Metro. We went back to Enterprise, where I signed a lease agreement, provided proof of my own insurance, and handed over my bank check card. I was told that if, for any reason, I needed to extend the lease, I simply needed to call them. They would handle matters from their office. I actually needed the car a day longer than anticipated, so they took care of the paperwork on their end, and I kept the vehicle an extra ...

Pelenya 17.02.2002 · Read full review
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Review of Enterprise Rent A Car

...minutes drive away. But Enterprise were shut - as you would expect, it being well beyond going home time! Ah but were they to be deterred? Nay verily for indeed the gallant young man sadi that he would be happy to go back to the office, open up shop and let us have a car that very night. Could we meet him there at 8pm? Well yes, of course we could. So we waved goodbye to AA man (he has no further part to play in this review) and hot footed it round ...
...Enterprise man, opening up shop as he had promised. Apparently it was 'no trouble at all' to him (I'm sure it was, but he made us feel like it wasn't) and could we just sit down while he went through the paperwork. This was generally easy to do - the only decision was whether we wanted to pay a little (I think it was about a tenner) to bring the insurance excess down to 0 from £500. Well if you've seen Mrs Philippephiloppe drive you'll know that ...

philippephiloppe 06.10.2005 · Read full review
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Review of Enterprise Rent A Car

Enterprise were the chosen company of my car insurers for a courtesy car after some dopy woman hit my little astra. (L reg, rusty old diesel but my baby nonetheless). Might I add, she did not hit it once, she hit it twice!!?! A fortnight ago I was in Hell and I would of killed for a pound. O the joys of depression. When I first called my insurers, they were helpful and made the whole thing easy enough, if expensive. (I had to pay an excess of £120) ...
...shining armour.) Through numerous calls Enterprise had said the insurers would only pay for a group A car, but had decided to upgrade me as I have 3 young children. All this was decided by them, and they pushed her company to pay for the upgrade. Although grateful I wouldn't be strapping three children into a tiny 3 door car, I imagined a bus coming out the garage! On Monday I took my astra in, promised her she was going to be in no pain, and saw ...

mizz_behaves 13.02.2005 · Read full review
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Review of Enterprise Rent A Car

...and toke me to the enterprise office. i was shown the car, and then asked for £50 fuel deposit, which no-one told me about, a bit confused, but happy to go with it i payed the money, and set off. two days later, i found there was a flat tyre, having had many flat tyres before i thought nothing of changing it myself, to find that the locking wheel nut key supplied did not fit the locking wheel nut. A bit confused as to why they supplied the wrong ...
...phone the AA, with whom enterprise had an account. I phoned the AA. 20 mins later, the AA man told me that, there were two options break the wheel nut off, or pump up the tyre and take the car back and exchange it. once again i phoned enterprise and told to bring the car back. once i had got back to the enterprise office, they inspected the vechile, it had twice as much petrol in it, and it all seem to be going ok, untill i was told they would ...

marleybevan 24.02.2009 · Read full review
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Review of Enterprise Rent A Car

Priviledge my car insurer chose Enterprise Rent-a-car for my courteousy vehicle after some blaise bloke hit me from behind! Within twenty minutes of me reporting the accident to my insurers I had the Enterprise team on the telephone organising my hire car. They took all the necessary details over the phone, after which I asked the type of vehicle I would be given. Finding that I was to be given a three door Micra filled me with concern. So after ...
...the Tuesday, and waited for Enterprise to collect me. 9.30am came and went, at 9.45am the garage rang Enterprise who said someone was on their way. 10am still nno sign of Enterprise the garage rang again, and was told someone was on their way. Now considering Enterprise was only 1/2 a mile away it shouldn't be taking that long if they were on their way. 10.15am the garage gave up calling, I gave up waiting and the garage drove me to Enterprise which ...

hammd1974 23.01.2006 · Read full review
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Review of Enterprise Rent A Car

I used Enterprise several times whilst at uni in Canterbury. A couple of times to get me back up to Manchester when my parents couldn't collect me, about 3 times to visit my girlfriend in Nottingham and also once for a trip to Brighton. I've since used them once when my car had to go in for repairs and once for a business trip. Each time Enterprise were very helpful - they really couldn't do enough to help. Every time they came and collected me ...
...time. When I used enterprise for my uni trips - they allowed me to pick it up from Canterbury and leave it in Manchester office, I know other firms do this but usually charge extra - I wasn't charged, but they made sure I had the same car to come back in. Everyone's a winner. They have a cracking weekend deal - think it was something like £10 a day for 3 days over the weekend. Which includes all the usual paraphanalia (CDW etc). These prices may ...

mightyred 15.02.2006 · Read full review
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Review of Enterprise Rent A Car

A few months ago I hired a large car, which turned out to be a very ugly (only my opinion) Chrysler Sabine. I hired it for 10 days to go on holiday with. Not going away till the Sunday I had to pick it up on the Saturday. The car was less than 6 months old. When I picked it up I discovered one of the rear passanger doors would not open. The manager virtually said 'tough luck' - as I wouldn't need the door I took the car. When I got home I removed ...
...rear of the car. On Sunday i drove a few miles to fill the tank. (had a tesco money off voucher-so didn't use a local garage). On the way back the temp guage reached its upper limit. I drove slowly home. When the car had cooled (I had to delay leaving for my holiday) I checked the expansion tank. IT WAS EMPTY!!!!!. It needed 2 and a half litres of water to fill it! While I had the bonnet up I checked the oil. The dipstick came out dry!!!! So as we ...

revnick 22.06.2009 · Read full review
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Review of Enterprise Rent A Car

...not take the sales persons words for anything, you may end up paying an additional excess charge even when you take out the additional fully protected insurance as it was described. This was my first rental experience and due to the legalised extortion Enterprise hit me with, my last. ...

bazzatuk 28.08.2007 · Read full review
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Take with a pinch of salt all they tell you to sell there rental. They may offer a pick up and drop off service, and tell you'll they'll use a taxi if they dont have people available. This may be the case when they pick you up but dont expect them to drop you off ! When my rental ended I explained I needed to be dropped off where they had picked me up from. They told me they cant do anything until tomorrow. After asking about the Taxi service I was told they would use in such a situation I was told they could call me one but would not pay for it. Not what I was told to begin with ! Bear this in mind. ...

Ryanb486 26.10.2007
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Review of Enterprise Rent A Car

Don't rent a one way hire in the US with Enterprise. I booked a one day, one way from San Diego to LAX. I had the vehicle less than 24 hours and have the paperwork which shows this. I was charged 2 days rental. My numerous emails to Customer Services and even the renting branch directly were never answered. The fact that Enterprise do not have a computer system that allows a one-way rental to be closed at the drop off branch allowed them to charge what they liked. I can only believe they think it is acceptable to do this because I was an overseas customer. I don't mind the mistake, just the failure to own up and rectify it. ...

Ardara24 08.12.2008
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Review of Enterprise Rent A Car

Ever since Enterprise opened their operation in Newton Abbot in Devon, I have only ever used them for my hire car needs. Selection of vehicles available is very good, however they could have a larger selection of automatics, this aside a good selection. Customer Service is excellent, ery friendly over the phone and face to face, always happy to help and will always try to ensure that the vehicle you choose is suitable for your needs. The quality ...
...clean and with a full tank of fuel, no need to stop off to full up, just off you go, every vehicle I have hired has never been older than 6 months, but I'm not sure if this is standard, or just luck on my part. From a cost point of view, the weekend deal is the most cost effective way to hire, 3 days for the price if 2 days, we have hired standard class cars for as little as £30 for the weekend. You do need a large deposit payable on your credit/deposit ...

readalittlereadalot 25.06.2007 · Read full review
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Review of Enterprise Rent A Car

As someone who regularly uses rental firms for both business and pleasure I can not rate highly enough the experience I have had with this firm who I have only recently started using having received progressively worse service from one of their better known competitors. The prices are very reasonable, the cars are always spotless and the staff friendly. One major advantage I have found is that they will collect you from home and take you back once ...
...have found that the firms I have used charge for this privilege. There is no quibbling with them and a feeling that they are out to make additional money out of you. An example of this was my most recent rental when (as you should always do) I had checked the car over before signing the condition report/rental agreement. However, it had been raining and there were droplets on the bodywork which made it difficult to see everything. On getting the ...

Wellie123 23.05.2007 · Read full review
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Review of Enterprise Rent A Car