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Excellent

“ETIHAD, AINT BAD”

published 17/02/2005

inflight entertainment. Friendly staff

still quite new so give it a chance.

We have flown on a dozen different airlines now, and this has to be one of the best ones so far. We flew on Etihad Airways from London to Abu Dhabi return in Oct 2004. Knowing it was a new airline we did look online for a few reviews regarding this airline – and I am afraid it was mostly negative...

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Excellent

Laptop Plug!!!!!

No disadvantages anymore than any other airline

Etihad was voted the World's Leading New Airline for three years in a row at the World Travel Awards between 2004 and 2006 - and it's not difficult to see why. New planes; a decent seat-pitch; a state-of-the-art entertainment system; laptop plugs; a generous reward programme, cheap airfares and...

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Good

“Eti-have a Nice Flight”

published 23/04/2005

Lower prices, less time checking in, half empty pl...

Less choice of flight times and dates than other a...

In a nutshell, Etihad is the national airline of the United Arab Emirates, and it flies to and from Abu Dhabi. Flights are mainly from London Heathrow, with limited flights (currently one per day) from Gatwick. This is annoying if you live near Gatwick, and that time doesn't suit you. Etihad also...

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Excellent

Entertainment

None

I have now flown with Etihad 4 times, from London to Dubai, Dubai to Thailand and return. It's a great airline, and because it only flies to few destinations from the UK check in is really quick! Once aboard the flight I was surprised that even economy class, where I was sat, was very nice...

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Super

Great Price. Better than most European Airlines. F...

Slightly poor/slow Customer Care. Not as good as E...

This is my review on Etihad Airways, the official airline of the United Arab Emirates (UAE), with it's hub being Abu Dhabi. I travel bi-monthly with Etihad (in a Coral Economy) and this is review is mainly focused on my most recent flight from Manchester to Jo'burg (JNB). I flew on B777 (x1) and...

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Super

“Etihad experience”

published 16/09/2005

Lower price, friendly staff, tasty food

New so unexperienced

The National Airline of UAE, Eithad is a fairly new airline. I flew direct from Gatwick to Abu Dhabi in August 2005, by booking on their website which was clear and concise, and when I rang up with a query the lady on the phone was very helpful and friendly. Prices are cheaper compared to other...

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Not for me

Cheap

Terrible customer service, computer sytems onboard...

I would not reccoment Etihad to any flyer. I would be lying if I said I had booked with Etihad due to their modern appearance and customer reviews. I booked with Etihad as it was the cheapest fare I could find to return to England from Australia. My journey has since cost me a large amount of...

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Excellent

“Outstanding Etihad”

published 26/11/2008

Outstanding Value and service

I cant fly more often

We booked a last minute deal, economy, to Thailand BKK from London LHH. A little aprehensive about the Airline as we had never heard of them before and the price was almost too good to be true. Fearing the worse, our experinece was not only good but outstanding .. not one single cause for...

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Good

Price, entertainment system.

Temperamental controllers, food choices ran out

I used Etihad recently to fly from Manchester to Sydney return. They were much cheaper than other airlines I have flown with (Singapore, Emirates) but I can see why. With my wife and two children we had four seats in economy class across the middle of the plane on all four of the flights...

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Good

“Customer satisifaction”

published 30/01/2008

Very good

Needs improving

I have been flying to Jakarta from Toronto for the last three years and has been using Etihad Airlines. I find the ground staff in Toronto, to be the best i have encountered in all my years of travel. However, the ground staff in Abu Dhabi needs to improve their effeciency. It may be that their...

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Satisfactory

Food is quite nice, entertainment is good When it...

They don't care about complaints, and you can't co...

Flew from London to Manila via Abu Dhabi, on check in the staff were very friendly even though they told us the wrong flight times. The first flight was great, nice service and reasonable food for an airline. The next flight wasn’t quite as good but was still ok. We had purchased flexible flights...

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Not for me

published 02/02/2009

No order in the entry line to the airplane in new York. Given the meal without choice,just take and eat. No newspaper on entry way too much security inspections before boarding total 4. Turned entertainment system on late in flight and too early in arrival. Very unprofessional call center staff. Staff at abu dhabi made raciest remarks to passengers. The cabins were unexpectedly unclean as usually the flights to and from the us are the best in world airlines,but in this case the cabin had waste in the seats and on the passages,the bathroom looked unattended to. The staff were courteous but overworked..

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Super

“My Experiance with Etihad”

published 03/11/2007

Cheap Tickets

No Open Date return ticktes for economy class

II used Etihad airways three times during the last ten months and I am a member of Etihad guest for building up miles in each flight. They have also a family membership where you can include the miles of your family to your account. It is a new airline. The good thing about this airline is its...

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Not for me

modern aircraft and good inflight entertainment sy...

poor customer service, cheap food, appalling punct...

I HAD THE MISFORTUNE TO FLY ETIHAD AIRWAYS ON 29/01/09. WE EXPERIENCED OVER 24 HOUR DELAY ASWELL AS DIVERSION TO AL AIN AIRPORT AS WE DIDNT HAVE ENOUGH FUEL ONBOARD. THE PILOT TRIED TO BLAME THE WEATHER FOR THIS FACT ... NOT MUCH USE WHEN YOU ARE EITHER STUCK ONBOARD AN AIRCRAFT ON THE GROUND...

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Excellent

nice break in journey at halfway point

slightly longer flight

booking was as easy as with other airlines, the main difference is that i have paid just £450 for a flight from heathrow to bangkok via abu dhabi, for peak season! other quotes i have had were in the region of £1000+. emailing there helpdesk.. wow! they replied! i asked for info on their baggage...

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