Home > Travel > Holiday Essentials > Airlines > Etihad Airways

Rating Summary

Detailed rating

Food Quality
Customer Service
Punctuality
Space
Value for Money

Show only

Quick reviews (2)

1-15 of 20 reviews Show most helpful reviews first Newest first

 

Community Level 3randhawa

randhawa

ETIHAD, AINT BAD

Advantagesinflight entertainment. Friendly staff

Disadvantagesstill quite new so give it a chance.

"...so far. We flew on Etihad Airways from London to Abu Dhabi return in Oct 2004. Knowing it was a new airline we did look online for a few reviews regarding this airline – and I am afraid it was mostly negative ! People were mainly moaning about the unfriendly staff and the awful food and comparing it to Emirates. We decided to fly by Etihad anyway. We thought since we are going to UAE, we might as well go on one of their national airline. My husband ..." Read review
17.02.2005

Ciao members have rated this review on average: very helpful

Get ahead with Etihad Airways [review]

AdvantagesLaptop Plug!!!!!

DisadvantagesNo disadvantages anymore than any other airline

"Etihad was voted the World's Leading New Airline for three years in a row at the World Travel Awards between 2004 and 2006 - and it's not difficult to see why. New planes; a decent seat-pitch; a state-of-the-art entertainment system; laptop plugs; a generous reward programme, cheap airfares and quick journey times. It ticks all the boxes. It all didn't start too well mind. My efforts to book seats over the Internet ended in abject failure as the ..." Read review
06.03.2008

Ciao members have rated this review on average: very helpful

Community Level 2Seagreen

Seagreen

Eti-have a Nice Flight

AdvantagesLower prices, less time checking in, half empty plane

DisadvantagesLess choice of flight times and dates than other airlines, especially from Gatwick

"In a nutshell, Etihad is the national airline of the United Arab Emirates, and it flies to and from Abu Dhabi. Flights are mainly from London Heathrow, with limited flights (currently one per day) from Gatwick. This is annoying if you live near Gatwick, and that time doesn't suit you. Etihad also fly to far eastern destinations, such as Jakarta, Kuala Lumpur, Bangkok, Manila, Colombo and Mumbai (with a stopover in Abu Dhabi, obviously). I travelled ..." Read review
23.04.2005

Ciao members have rated this review on average: very helpful

Community Level 1Ranja

Ranja

Etihad experience

AdvantagesLower price, friendly staff, tasty food

DisadvantagesNew so unexperienced

"...my ticket changed at the Etihad office, only to be told they couldn't extend my ticket as I had brought it on promotion and instead I would have to buy a brand new ticket. Quite a shock. There was another Eithad office in the town center and I went to them, they changed it without question and for the £50 fee initally quoted. My return flight at night so it was a lot quieter, the entertainment system worked and you had a choice between films, ..." Read review
16.09.2005

Ciao members have rated this review on average: very helpful

Etihad airways - Great airline

AdvantagesEntertainment

DisadvantagesNone

"I have now flown with Etihad 4 times, from London to Dubai, Dubai to Thailand and return. It's a great airline, and because it only flies to few destinations from the UK check in is really quick! Once aboard the flight I was surprised that even economy class, where I was sat, was very nice. Business class looked amazing and I can only imagine what first class was like (it's sectioned of from view). All my comments are based on economy class, or ..." Read review
16.07.2012

Ciao members have rated this review on average: helpful

Community Level 1etihadaret...

etihadaretheworstairline

Bad ailine, bad customer service.

AdvantagesCheap

DisadvantagesTerrible customer service, computer sytems onboard ie, aircon and entertainment

"I would not reccoment Etihad to any flyer. I would be lying if I said I had booked with Etihad due to their modern appearance and customer reviews. I booked with Etihad as it was the cheapest fare I could find to return to England from Australia. My journey has since cost me a large amount of money and time. My flight from Sydney to Abu Dhabi was the start of my problems, the staff were not happy to welcome me to the check out, nor were they ..." Read review
11.06.2010

Ciao members have rated this review on average: helpful

Etihad Airways Coral Economy Review of Etihad & T3 Abu Dhabi.

AdvantagesGreat Price. Better than most European Airlines. Food service and AVOD.

DisadvantagesSlightly poor/slow Customer Care. Not as good as Emirates (?)

"This is my review on Etihad Airways, the official airline of the United Arab Emirates (UAE), with it's hub being Abu Dhabi. I travel bi-monthly with Etihad (in a Coral Economy) and this is review is mainly focused on my most recent flight from Manchester to Jo'burg (JNB). I flew on B777 (x1) and A330-200 (x3) The price was very competitive, at just over £640 and gave me around 14,800 Etihad Guest miles. ** AVOD/ IN FLIGHT ENTERTAINMENT*** - The ..." Read review
03.07.2012

Ciao members have rated this review on average: helpful

Community Level 1MilesGille...

MilesGillespie

Outstanding Etihad

AdvantagesOutstanding Value and service

DisadvantagesI cant fly more often

"...absoulte pleaseure to fly with Etihad and I would suggest you give them a try ..." Read review
26.11.2008

Ciao members have rated this review on average: helpful

Community Level 1mj35

mj35

There is No Customer Service!

AdvantagesFood is quite nice, entertainment is good When it works

DisadvantagesThey don't care about complaints, and you can't contact them.

"...Wednesday 26th Jan I emailed Etihad to advise them that we would need to change my wife’s flight to a later date, no reply from my email, so on Thursday 27th Jan we tried to phone there office and customer services number, but all day no body answered the phone it just went around their automated service to an answer machine, messages were left but no return call came. We did this again on Sat, Sun and Monday 31st Jan but still the same, so on Tuesday ..." Read review
09.02.2011

Ciao members have rated this review on average: helpful

Community Level 1ABShopper

ABShopper

Good for the money but not as good as Emirates or Singapore

AdvantagesPrice, entertainment system.

DisadvantagesTemperamental controllers, food choices ran out

"I used Etihad recently to fly from Manchester to Sydney return. They were much cheaper than other airlines I have flown with (Singapore, Emirates) but I can see why. With my wife and two children we had four seats in economy class across the middle of the plane on all four of the flights (Manchester - Abu Dhabi, Abu Dhabi - Sydney, and back again). The seats were comfortable enough and the cabins were typical of Airbus planes. The staff were polite ..." Read review
12.11.2009

Ciao members have rated this review on average: helpful

Community Level 1TEXYMOHAMED

TEXYMOHAMED

Customer satisifaction

AdvantagesVery good

DisadvantagesNeeds improving

"...years and has been using Etihad Airlines. I find the ground staff in Toronto, to be the best i have encountered in all my years of travel. However, the ground staff in Abu Dhabi needs to improve their effeciency. It may be that their offices out of the airport are too congested, with dozens of flight arriving and leaving every hour. This facility needs to be upgraded immediately, now that there are other compeittors flying out of Toronto. The food ..." Read review
30.01.2008

Ciao members have rated this review on average: helpful

Community Level 1louiekahn09

Quick review of Etihad Airways

"No order in the entry line to the airplane in new York. Given the meal without choice,just take and eat. No newspaper on entry way too much security inspections before boarding total 4. Turned entertainment system on late in flight and too early in arrival. Very unprofessional call center staff. Staff at abu dhabi made raciest remarks to passengers. The cabins were unexpectedly unclean as usually the flights to and from the us are the best in world airlines,but in this case the cabin had waste in the seats and on the passages,the bathroom looked unattended to. The staff were courteous but overworked..
02.02.2009

Ciao members have rated this review on average: helpful

Community Level 1agulfgm

agulfgm

My Experiance with Etihad

AdvantagesCheap Tickets

DisadvantagesNo Open Date return ticktes for economy class

"II used Etihad airways three times during the last ten months and I am a member of Etihad guest for building up miles in each flight. They have also a family membership where you can include the miles of your family to your account. It is a new airline. The good thing about this airline is its cheap tickets compared to other airlines. The employees are good and friendly. Food is also good. In each flight they give children some toys and drawing ..." Read review
03.11.2007

Ciao members have rated this review on average: helpful

Community Level 1ETIHADAIRW...

ETIHADAIRWAYS

Etihad Airways one to avoid treat guest poorly on holiday

Advantagesmodern aircraft and good inflight entertainment system when it works

Disadvantagespoor customer service, cheap food, appalling punctuality, rude staff, bad maintenance

"...HAD THE MISFORTUNE TO FLY ETIHAD AIRWAYS ON 29/01/09. WE EXPERIENCED OVER 24 HOUR DELAY ASWELL AS DIVERSION TO AL AIN AIRPORT AS WE DIDNT HAVE ENOUGH FUEL ONBOARD. THE PILOT TRIED TO BLAME THE WEATHER FOR THIS FACT ... NOT MUCH USE WHEN YOU ARE EITHER STUCK ONBOARD AN AIRCRAFT ON THE GROUND WITH VERY LITTLE IN THE WAY OF REFRESHMENTS, OR THEN TRANSFERRED TO THE AIRPORT TERMINAL FOR 4 TO 5 HOURS WITH ZERO REFRESHMENTS NOT EVEN WATER. AFTER 12 HOURS ..." Read review
10.03.2009

Ciao members have rated this review on average: helpful

Community Level 1frankthetank

frankthetank

booking and flying with ethiad airways

Advantagesnice break in journey at halfway point

Disadvantagesslightly longer flight

"booking was as easy as with other airlines, the main difference is that i have paid just £450 for a flight from heathrow to bangkok via abu dhabi, for peak season! other quotes i have had were in the region of £1000+. emailing there helpdesk.. wow! they replied! i asked for info on their baggage allowance. withing 17 hrs i had a reply... 30 kg!!! yes i said 30kg! to get this amount you would have to fly economy plus with most east bound airlines. i ..." Read review
21.07.2004

Ciao members have rated this review on average: somewhat helpful

Similar offers for Etihad Airways »

1 to 5 out of 7 similar offers for Etihad Airways Show all similar offers
Herpa 523998 Etihad Airways Airbus A340-600 A6-EHL 1:500 Diecast Model

Herpa 523998 Etihad Airways Airbus A340-600 A6-EHL 1:500 Diecast Model

Manufacturer: Herpa

 Visit Shop  >
amazon marketplace toys
Information: 
:  Usually dispatched within 1-2 business days...

Herpa 562119 Etihad Airways Airbus A340-600 Formula 1 1:400 Diecast Model

Herpa 562119 Etihad Airways Airbus A340-600 Formula 1 1:400 Diecast Model

Herpa 562119 Etihad Airways Airbus A340-600 Formula 1 1:400 Diecast Model

 Visit Shop  >
amazon marketplace toys
Information: 
:  Usually dispatched within 1-2 business days...



Are you the manufacturer / provider of Etihad Airways? Click here