Europcar > Reviews

Advantages: It was a nice car and was absolutely perfect for our needs
Disadvantages: Understaffing and a lack of training conspired to create a later departure than planned.

...on our way to the Europcar desk. And this was, at least, easy to find. Fortunately, the queue was not too long, and I was soon able to speak to the booking clerk. The Spanish, I've learned, do tend to enjoy multi-tasking, if unsuccessfully. That's a polite way of saying that once I had finally connected with the guy behind the desk, he immediately decided to deal with some other client with a problem and also answered a 'phone call. Ho Hum! ... Read review

Advantages: Good car, good service and good price
Disadvantages: A wee bit of confusion at check-in

...even a minibus ride.! At Oviedo, Europcar has its cars parked as near to the airport door as it is possible to be. A big 'well-done'. The Car. We had booked a 3 door VW Polo or equivalent, with aircon. They do the usual range - micro with 2 doors and no aircon, all the way up to people carriers. When we got to the car, we discovered that we had a 5 door Seat Ibiza, with aircon. The car was spotless, maps were provided, it was diesel ... Read review

Advantages: Efficient service, good cars
Disadvantages: None really

...to Brussels I have used Europcar again. As there is usually just myself or at most one colleague a small car will do but nothing too small. For my last 2 visits I have had a Vauxhall Astra (which I did not like as a car) and a Citroen Xsara (which I did like). On both occasions the car was ready as soon as I arrived and having prebooked through my company it was a simple signature, a check of my driving licence and off to the car parking area. I ... Read review

Advantages: Offers good cars at very fair prices.
Disadvantages: Offices not as widespread as the big players.

...many good experiences, now specify Europcar assuming they have an office at our destination. It would seem that by booking this way, rather than through a travel agent has certain advantages. For instance, we almost always seem to get upgraded. Most of the better known car hire companies offer a similar service and up to date, well prepared cars. Where Europcar excel as far as we are concerned is in the courteous, highly efficient service provided ... Read review

Advantages: No
Disadvantages: Misinformation and rude, disinterested staff

...in the end. We called Europcar in the Netherlands to protest, they were not interested and said they didn't care if we never did business with them again. Nice attitude Europcar.. it was a unpleasant start to the holiday, so I guess we're all agreed we'll use another firm next time. ... Read review

Advantages: cheap - but I would rather pay a bit more and avoid all the hassle
Disadvantages: contrasting communication, no customer service, bad at handling problems

...the prepaid money back from Europcar is a lot of hassle. Appalling customer service, and unfriendly staff in Tel Aviv. Never again! ... Read review

Advantages: new car
Disadvantages: service, quality of cars, not cheap, not a quick or easy process, untrained,rude,lying staff

We got to the Europcar office at around 9pm. We waited about an hour before we got served. We had ordered a "Compact" car which we were told would be a similar size to a Renault Megane. The woman offered us a peugeot 206 which was too small. She spent about 20 minutes trying to convince us a 206 was the same size as a Megane and wasn't an "Economy". When she eventually admitted that the 206 was a smaller car than we'd ordered she said she couldn't ... Read review

The car hired had a cracked windscreen which was noted on the hire document. On returning to England I was sent a bill for the damaged windscreen, so I wrote a letter ( in English) explaining the situation, the fact the windscreen was already broken ect. I received no reply and 431.78 euros was deducted from my account without my permission, it was said when I hired the vehicle that the card was only needed for security purposes. I subsequently phone customer services in France which cost me about £10. Eventually I phoned customer service in England and was informed that I had to get onto Auto Europe, they took up my grievance and subsequently I received a refund. This transaction has cost me the innocent party £20,

Advantages: Good Start
Disadvantages: Bad end

I hired a car from Europcar last Sunday for a day trip and was pleasantly surprised at the low price which was just £43 for the day. This was for abasic car with no extras. When I went to collect the car the check out was very fast and efficient and i was given the added extra of an upgrade to a VW POLO with ABS ,Electric Windows and Air Conditioning. The car was clean and fresh but I must say that the Polo would not be a car I would want by choice ... Read review

Dreadful - poor customer service - bullying and rude. Its cheap and you get what you pay for - www.badbomb.com/europcar - next time i'd rather have pay more and get avis or hertz or budget

Hired a car at Malaga Airport. Quick pick up, no problems. On return i filled the car to the brim with fuel as instructed and drove the remaining 20km. They charged me 24 euro because the tank was not full, i must have used 2 litres at most! Also they saw a small scratch which i must have missed at pick up because i know i did not cause it. This cost £200 FROM AN ESTIMATE BY THE OFFICE GIRL. No chance to discuss, i was totally ignored. Do not use this company. I am sure the staff get commission for extracting money from you. If you have to use them take out every insurance you can because they will get you.

Advantages: Very good value
Disadvantages: none of note

...in the past I found Europcar to be one of the best value that I had come across. I saw Europcar advertised at Newcastle train station as being the perfect hire car company when travelling by train. This means that most of the pick up points are within walking distance of the stations. This is perfect for those who do not want to drive long distance to get to that holiday destination. With a promotional deal from GNER and Europcar I rented a ... Read review