Excel Airways > Reviews

Advantages: NONE
Disadvantages: DELAYED 6 HOURS, NO CUSTOMER CARE, DAMAGED BAGGAGE

...STRONGLY WOULD NOT RECCOMEND YOU EXCEL AIRWAYS. On our way back from Luxor in June our plane was delayed 4 hours, once we got on the plane we were asked to get off ASAP in a panicky voice. We were all very scared and did not know what was going on. After a long wait captain came along and told us that there was a fire in the baggage hall and that we had to fly with out our baggage. They told us that our baggage should come with the other ... Read review

Advantages: Comfortable leather seats, punctual
Disadvantages: Food

...However I know that some excel flights don't offer food at all and so I was pleased with this. There was plenty of leg room. I'm only short myself but my boyfriend is over 6ft and he was fine as well. The hostesses were friendly and efficient and did not seem to mind being called on at least 5 times an hour by the old couple behind us for various reasons (ie do you have a pillow, do you have a sheet, I'm a little cold dear, could I have a coffee, ... Read review

Advantages: Friendliness, Helpful staff, All round great service
Disadvantages: I cant afford to keep going on holiday

...experience, I have flown with excel three times now, The first being 3 years ago I had never been on a plane before and my partner (who has flown lots of times) gets quite nervous so we both were a bag of nerves. When we checked in the staff were very friendly and helpful, I get bad legs and asked if possible I could sit on an end of the aisle so I could stretch my leg out, they not only did this and swapped our seats they actually put us at the back ... Read review

Advantages: cheap, friendly staff, no delays
Disadvantages: unclean, limited entertainment

I recently flew from London to Florida with XL Airways, part of Travel City Direct. The whole set up of the airline worked perfectly, we had no problems checking in and the flight left only 20mins or so late, which is obviously expected on a chartered airline. A big 'no no' about the flight was the basic cleanliness...on our trip out we found a load of empty sweet wrappers stuffed down the backs of the seats and there were crumbs all over them ... Read review

Advantages: safe and no luggage lost .
Disadvantages: leg room limited

...we went to crete with excel there and back . we was delayed on the way out and no one really knew why or for how long , just another five minutes they kept saying this went on for three hours. The cabin crew seemed really grumpy on the way out to crete. there are blankets and pillows avalible if you are on a night flight which we were , but understandably these are offered to children first , however if there are spare they will let you have one ... Read review

Flight XLA160A Manaus to Gatwick 28th November 2007. 4 hour delay at departure. Very slow service. No gin and tonik. Parts of meals missing. Jam and butter supplied for croissants at breakfast but croissants only allowed for first class! No other bread or toast.. Rubbish piled up against emergency exits. Only 2 toilets out of five operational for 300 passengers on 9 hour flight. Insufficient rubbish collection during 9 hour flight resulting in large amounts of litter on the cabin floor throughout. Insolent and unhelpful cabin staff. The 767-300 aircraft appeared to be fitted out for short haul and was unsuitable for long distance flights.

Advantages: Spaceous, excellent food, friendly staff.
Disadvantages: Having to share it woith other people!

...always an advantage. However, to Excel this is not a problem, my partner prebooked extra leg room seats at no extra charge. The seats were all leather (on a low cost airline??!!), clean and comfortable. There was actually room to wiggle about in them, although this does draw some strange looks! The staff were friendly and courteous. The safety video broke down on the outbound flight. The crew overcame this with complete professionalism, launching ... Read review

Advantages: Reasonably priced
Disadvantages: Careless service: overbooking, no upgrades

...We booked together with Excel Airways. My husband,son and I checked in together and mentioned that our relatives were on that flight and were getting married. We were disappointed that they did not receive any sort of upgrade, free drink etc. It would have been good customer service. The real problem, however, was on our return flight. Due to take off at midnight (hardy ideal anyway with a toddler, but the 9.30 flight time we had originally booked ... Read review

Advantages: Too few to mention
Disadvantages: Appalling service, cavalier attitude to complaints, terminally complacent

...of incoming aircraft") and all Excel / Servisair staff seemed to have had successful charisma bypass operations. And then to be greeted by a crew called in from standby, trying desperately to conceal how hacked off they were to be working. Joy, bliss and rapture. Fly Excel now: it's the Fawlty Towers of airlines, and may not be here long! ... Read review

Advantages: Was on time, fly to Marsa Alam
Disadvantages: Awful awful awful food, some cabin crew members

...all, I would fly with excel again, but only because it's the only flight that serves the destination we like to visit. If another airline started flying that route, I would definitely chance them, rather than excel. ... Read review

Advantages: Good for a no frills service
Disadvantages: Long Delays, Average Service

Me and my partner flew to Egypt this year with Excel, which we both had never flown with before. On checking in we were told we would be delayed and they would not know how long for with this they gave us each a meal voucher which gives the impression it may be a long delay. Our flight was ment to leave at 11am and we didn't take off until about 4pm. We weren't really kept up to date with any information. The flight there was good, the leg room ... Read review

Advantages: Budget
Disadvantages: Budget

...My parents introduced me to excel airways. I was cautious about flying with them as it was the first i had ever heard of them and i am not the best flyer. In my haste, my partner and i arrived rediculously early (over two and a half hours) although surprisingly we were not the first to arrive for the flight! We had to wait about half and hour at Gatwick for the check in to open and when it did we zoomed straight through to the departure lounge having ... Read review