Excel Airways > Reviews

We flew Excel to Tobago in May 2007. Cant fault them. Booked the enhanced economy which is as good as business class on most other airlines. very helpful and cheerful crew couldnt do enough to make the flight how it used to be - part of the holiday-. Arrived refreshed both ways. loved it.

Advantages: Prompt, Comfortable, choice of meals
Disadvantages: Cant think of any

I have used Excel Airways for 3 return flights in the last three years; 2 to Tenerife and 1 to Minorca, and I must say that I am very satisfied with them. The on-line booking process was very easy, and very quick. It must have been good because I didn’t swear at the computer once! All the flights departed on time, and all arrived on time, some were even early! The planes that I flew on (Boeing 737 and 767’s) were all new, clean and tidy. There's ... Read review

Advantages: CHEAP
Disadvantages: VERY POOR SERVICE

NEVER NEVER NEVER AGAIN. We were a party of 6 travelling on XL airways boeing 767 on 15 NOV 2007 from Gatwick to Florida, through Tavel City Direct. All was well until we boaded the aircraft (on time 10.45am for a 11am take off) once on the aircraft we were told we would have a 20 minute delay as there was a hole in the runway. One hour later we were told that whilst waiting for the hole to be repaired the engineers doing a final check of the aircraft ... Read review

Advantages: Acknowledged problem and dealt with it promptly
Disadvantages: Small seat on substitue aircraft

I have just travelled with Excel to Tobago (6-20/11/04) and I wish to let the public know what an excellent service Excel provided. On the outward leg it was great, the first time I've ever upgraded and it was good to be able to stretch my legs and not have my husband or someone else elbowing me every 2 minutes. Even when the Excel plane was not available for the return journey due to being damaged, another aircraft was used and got us home ... Read review

I had a 32 hour delay spanning 3 days in September with this mob returning to Gatwick from Thessaloniki.Kept waiting at the airport for 11 hours before being bussed to a hotel at 1am and given a stale chhese sandwich and orange juice.Never again.I shall be checking which airline on my next package holiday.No more XL for me!

Advantages: Early and on time both outgoing and inbound
Disadvantages: Slow drinks service on board

I would definately recommend this airline after travelling with them from Manchester to Malaga. PUNCTUALITY Our outbound flight was 30 minutes early and our inbound flight on time. IN FLIGHT On both occassions we flew on new Boeing 737-800 planes and had plenty of legroom. My only gripe would be the slow trolley service on the inbound flight, but again this is minor. Very clean and modern seats and aisles Staff made you feel safe and ... Read review

Advantages: None
Disadvantages: Poor Service, no co-operation from staff, awful service

...there was no representation from Excel staff what so ever at our delayed airport, no information about our service and to be honest a complete shambles. We were eventually put on another flight but had no luggage, no buggy for my 2 year old or his childs car seat. This flight landed at Heathrow when our original flight was due to go to Gatwick. We were told that we were going to be met by an excel rep' at Heathrow, no one ever turned up, we were told ... Read review

Advantages: None. A Disgraceful Airline. Should be banned.
Disadvantages: A 27 HOUR DELAY WITH NO REAL INFORMATION GIVEN.

...kept 100 rooms spare for Excel customers - as this happens every two weeks!!!!! This is a scam we think that they sent the plane elsewhere to get extra money but it certainly was a planned incident that will re-occur. We were kept at the airport and given little information, simply told that it was a technical fault (LIES!!!!). After 24 hours, and they had made us switch planes, we had to wait a further 3 hours because 'the Captain was stuck in ... Read review

Advantages: None
Disadvantages: Think of a disadvantage and XL will tick the box.

...me on several occasions that excel would arrange accomadation and alternative travel after missed connections, this in turn denied me the chance to transfer connection flights and find suitable accomadation landing me with a £212 bill for train fares. Was told "I was no longer XL's problem when I was in the UK". The plane was dirty. I was left roaming Gatwick at 1:00 in the morning till 06:00 with a 4 year old child. Overall I was left out of pockett ... Read review

Advantages: Cabin crew service
Disadvantages: poor vision/leg room in front row premier class

We travelled to Grenada W.I. in November 2003 and chose unusually for us to go Premier class which is one up from economy but without the frills of full 1st Class. We were extremely diappointed that having been one of the first to check in we found that seat allocations had already been made and that we were in the front row middle block. This meant that we in fact had no more leg room than we would have had in an economy seat because you could not ... Read review

Advantages: Value for money
Disadvantages: none

...myself and my friends use Excel airways very often between Manchester(uk) & Las Palmas (Gran Canaria). We have always found the staff very pleasant , caring and helpful. Nothing is too much trouble.It was my partners birthday on a recent flight, this was made more special when the cabin crew presented her with a birthday cake.The cabin crew are always very polite and willing to assist if needed.the meals provided are generally good, we have no complaints ... Read review

Advantages: they are polite
Disadvantages: none

i went on this airline company last year and my opinion was the service was very good and perlite. i am going again this year and i hope the service is the same.the flight was relaxing and confortable and plenty of leg room they even had a dvd playing.so i would recomend that u use this company because they are kind and give you very good service. to the people who are going on this company enjoy the flight like i did and have a good time. if you ... Read review