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First Great Western

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Reviews - First Great Western

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Excellent

Great on-board facilities, very comfortable, frien...

Occasional Delays

Abstract First Great Western (FGW) is a train company that operates throughout the UK. They provide train services that call at over 270 statios aswell as managing 210 stations with the main ones being London Paddington, home to the famous Paddington Bear, and Reading (The two stations I pass to...

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Excellent

“FGW is First”

published 23/08/2005

Fast & Efficient, Plenty of Seats, Buffet's Good, ...

Maybe a tad expensive - though deals can be found ...

First Great Western (FGW) run services to South Wales (Cardiff, Swansea, Carnaefon), the West Country and right down to Penzance - all of which run through Reading and terminate at London Paddington. They also run a service though the pictuesque Cotswolds through Oxford and then on to Worcester...

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Super

Clean trains and facilities, helpful staff

The seats are so comfortable you are in danger of ...

HOW EASY IS IT TO BUY A TICKET? Generally I don't think there is a problem with buying tickets. There are 3 main ways to buy a ticket. The first is in person at any uk train station where there is a ticket office. The second way to buy a ticket is on the internet. Either on the FGW site or any...

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Good

“Going West”

published 06/06/2009

Punctual and clean.

No trolley service; difficult to buy tickets in ad...

Most of my experiences of travelling by train in the past have been with South West Trains or Southern, neither of which has impressed me with punctuality. More recently, I have travelled several times with First Great Western from Portsmouth to Bristol; punctuality has been a strong point, but...

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Satisfactory

Nice design

Late, completely packed

I guess most reviews come from the fact that people either have something really great they want to tell people about, or really bad that they want to moan about. To be honest I would love this to be a big rant about Great Western, but I'm going to keep my comments fair, because although they do...

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Super

Gorgeous Scenery/Wildlife, Beautiful Convenient Jo...

Old Trains, Possibly Overcrowded,Unreliability not...

WILDLIFE WATCHING ON THE GREAT WESTERN – ENGLAND Faster than Fairies, Faster than witches, Bridges and houses, hedges and ditches, And charging along like troops in a battle, All through the meadows, the horses and cattle: (From A Railway Carriage – Robert Louis Stevenson) I know what he meant...

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Satisfactory

“Standing room only”

published 19/02/2014

Trains are frequent

Trains often late, cancelled or otherwise disrupte...

“There are too many people on this train. We will not be able to move until some passengers detrain. If you are able to take a later train, please detrain now.” That is a paraphrasing of the announcement that came over the train speakers yesterday to the people crammed in like sardines. We didn’t...

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Excellent

Stress Free, straight into London, no hassle

potentially could be delays?

I had to attend a meeting in London on Saturday. I thought “well I drive so much, lets use the train, surely there will be no problems!!” I went from my local station, Taunton in Somerset to Paddington in London. ** Who are they? ** First Great Western are one of the train operating companies...

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Good

“Hell on the Tracks”

published 22/02/2001

For those that do not want to drive long journeys ...

Delays, breakdowns, accidents and of course overpr...

3 years ago I visited my online love in Edingburgh. The journey home was a nightmare and I can still remember it as if it were yesterday. I was travelling on a Great Western train that was heading for London, but I was to change trains at York for a train directly to Oxford. The train pulled out...

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Good

“Whoops, I've Done it again”

published 22/11/2001

Don't have the hassle of traffic

Cold, expensive and other people

An early morning start in Central London!!! - my normal grand ideas of taking a car everywhere with me went well and truly out of the window - even for me, a driving fanatic, the idea of driving around streets I didn't know, finding car parking who knows where was not in the least bit appealing...

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Good

“Last Great Western”

published 15/04/2004

It gets you there

may be delays, pricey, sullen staff

*Update: Since writing this the first time I have had the displeasure to travel twice weekly with FGW and my estimations have gone down: old trains, slow trains, late trains (especially on a Sunday!) sullen and miserable staff members, overcrowding, prices have gone up etc. They also have the...

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Good

Good value advance fares, assigned seating, good s...

Customer complaints ignored, misleading online boo...

I have recently started to use the train a lot between my home town of Winnersh, near Reading, and Bristol Temple Meads. I booked and paid for a ticket on the company's website and paid £15.20 for a one-way ticket using my 16-25 railcard. The price was good and I knew that on the longer leg of...

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Super

Regular Service and Cheap Advance Prices.

Expensive if you just turn up

I used to live just outside Chesterfield in Derbyshire - beautiful place with many fond memories but naff in terms of getting trains from the capital late at night. Now... if you have had the time, and the inclination, to read any of my reviews thus far, you will notice that theatre is rather a...

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Super

no driving anyone around the bend

small delay

I am not a great traveller but do like visiting other places and experiences different cultures. Although South Wales is only over the river the culture different. My partner and I decided to travel with First Great Western on a day trip to Cardiff, simple because of convience. We didn't want the...

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Super

“Just another train company”

published 28/12/2006

Generally reliable, some good deals, quicker than ...

Some delays and problems, pricey at peak times

It's very easy in these reviews to write streams of vitrol about train companies, always late, unreliable, poor customer service etc etc; but it's not particularly helpful and not especially accurate. Everybody remembers the time they broke down in the middle of nowhere, and writes reviews on...

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