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1-15 of 24 reviews of Going Places sort by Usefulness | Product rating | Date

 

GOING FOR GOLD

Advantages: friendly staff
Disadvantages: forgetful staff

...HOLIDAY ACTION! My local Going Places had a advertising drive last year on discounted American holidays. Naturally, being a US 'virgin' I was intrigued by the sign which plastered "Going Place, for 30% less" and so my girlfriend and I booked 10 days in Florida, staying on the beach for a week (Clearwater) and then travelling up to the Theme Parks in Orlando. The staff at our local branch were very helpful, if a little over enthusiastic, and had ...
...a lot. AIRPLANE Going Places offer a variety of plane packages, we opted for paying a little extra of legroom, which I was surprised did make a difference and ensured that the journey was comfortable. You can pay extortionate amounts for their "gold" packlage, but to be honest it really is not worth it, a couple of drinks and a free magazine does not justify adding £100+ to your holiday budget. The flight was good, in flight entertainment easily ...

r-rackham 21.01.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of Going Places

Value for Money

I'm Going Places This Year, Are You

Advantages: Good value for money, excellent deals, very helpful staff.
Disadvantages: Have to buy own food. Might have go tit cheaper if booked at last minute.

...this morning. I wasn’t going to post it first and let you lot beat me to the Travel Agents! Ha! There aint no flies on carolinesite ;-) Firstly, after writing my opinion about a cruise I had in 1995, I felt I wanted another holiday like that. I picked up a few brochures from the Going Places shop, and sat down with a cup of coffee. I was horrified at how much the prices had gone up in 6 years. They were asking about £1,000 per person for a ...
...I rang our local Going Places agency to check for availability, and spoke to Jenny, a nice friendly, and very helpful young lady. She pointed out that because there were 5 of us, we could not have the villa for 4. We had to take the villa for 6. This meant we had to pay an under occupancy fee. We were going for 14 nights, so it worked out to about £600! I nearly died, and thought the holiday had died as well until she pointed out that because we ...

carolinesite 07.04.2001 · Read full review
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Review of Going Places

Value for Money

Going No Place

Advantages: None
Disadvantages: Inaccurate brochure descriptions and apalling customer service

...letters and phone calls with Going Places regarding suitable offers of compensation. For a holiday that cost £450 each we were offered £50 in total. The process of complaining became so tiresome that we did not end up even accepting that. Overall I was shocked and disappointed with the appalling customer service of such a well known and established company. I have refused to book through them since. ...

DEE 31.08.2001 · Read full review
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Review of Going Places

Value for Money

Going Places..oh yes we are

Advantages: Really friendly staff
Disadvantages: none at all

...was very lucky to find Going Places to book my holiday but I learnt the hard way, I had spent two hours trundling from one to the next and found the other agencies to be useless. I wasnt an easy customer, I wanted to go to an exact park in France, I had two weeks to play with but the departure had to be a Sunday crossing. I knew of three companies who used the park but not the name of the other two. I had drawn a blank and had in fact resigned to ...
...and my woes about not going away when the aassistant found all the available sites I asked for, was able to offer a really good deal and even got it cheaper than all the others, plus a free upgrade to a posher chalet all for taking out their insurance which again on a special offer will last me all year!!! The lass wrote everything down for me so I was able to answer all of hubbies questions, she even printed out site map reference online sites and ...

wENDIEWOO 17.07.2002 · Read full review
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Review of Going Places

Value for Money

Never Again

Advantages: NONE
Disadvantages: MANY

We booked a holiday with Going Places earlier this year for departure in April. We used them because of their high profile name thinking they would be competant and experienced...what a mistake. I am disabled with great trouble walking. They first booked our holiday and did not include the transfers from Stanford Airport, about fifty miles away to the hotel even though we weretold clearly that the tranfers were included. When we returned home from ...
...staff making such blunderous errors we gave up. It became our opinion that Going Places is quick to take your money then quick to forget you and treat you badly. Our holiday cost nearly £2,500 and had us dreading what we were to expect when we arrived at our destination. ...

gravin 30.07.2000 · Read full review
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Review of Going Places

Value for Money

Response by staff

Advantages: someone has noticed
Disadvantages: direct replies to my email address

...up to my opinion about Going Places I could not believe that my comments should require a personal response but perhaps the reply by email proves I hit a nerve, the person who emailed me completely missed my point I can assure everyone that by staying for three hours to book a holiday should prove my patience it was not only the trainee who had problems, even the then branch manageress spent long enough with us. We were not even asking anything ...
...knew Havens system. I conclude with the fact that service does not seem to be top of the list in tubridgewells not perhaps in every branch, by the way on the day we went to pay I used cash and one member of staff just sat in the cash desk watching people wait the lady who left went at ten to twelve an odd time for lunch Where is the service here ...

mikegold 19.08.2000 · Read full review
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Review of Going Places

Value for Money

I would use no other company

Advantages: Friendly, professional and the customer is always right
Disadvantages: Can not say I have found any.

I first used going places in June of last year, my husband and I had decided that we wanted to go on a very short notice holiday. We spent the best part of the day going from travel agent to travel agent trying to find a last minute holiday but within a reasonable price but somewhere of interest. Every where we wnt we were offered Ibiza, Spain, France, basically the live it up 18-30 kind of holidays. We didn't want this. We were about to give up ...
...to which we ended up going back to them to book our Honeymoon in Egypt in September. This holiday was a disaster but not to the fault of going places, as we had decided where we were going to stay. We telephone the company from Egypt to try and get an early flight home, although they could not help us out with our request they were very concerned with what was going on and as soon as we returned to the UK the staff went out of their way to help us ...

MaccyB 05.04.2001 · Read full review
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Review of Going Places

Value for Money

Going Places... Not at these prices

Advantages: None
Disadvantages: Total waste of time

I was very unimpressed with Going Places when we tried their services recently. My partner and I wanted book a holiday over Christmas and the New Year this year for ourselves and our 10 year old son, and we had a very good idea of where we wanted to go (4 star hotel in either Paphos, Cyprus or the Canaries) and a total budget of under £2k. Despite explaining all this and specifying that we could only fly within certain dates, the girl at their Liverpool ...
...which we had specifically requested Going Places to check availability for, as it was our first choice of hotel, and we had been told that there was nothing available! Needless to say, Wardle Travel got our business. The impression we came away with from this experience was that the member of staff we dealt with at Going Places had more interest in selling us one of their own overpriced packages than finding us a good deal, and in future we will ...

Susanlj 08.06.2001 · Read full review
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Review of Going Places

Value for Money

low cut tops

Advantages: nice view
Disadvantages: everything else

I spent saturday morning shopping for my annual trip to the sun which with a good idea of where i wanted to go how many people (2) neither of whom are fussy about accomdation this should have been quite a quick exercise. Wrong the shop was reasonablely busy altho' someone was free but there where no spare chairs so i stood while my mate did the talking which suited me as the rater attractive girl was wearing her shirt undone to several buttons affording ...

elrathia 04.09.2000 · Read full review
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Review of Going Places

Value for Money

Going Places are OK

Advantages: Freindly & efficient
Disadvantages: Penrith branch only, others may differ

We booked a holiday with Going Places (Penrith Branch) a week ago. We has researched our hloiday option carefully and had a clear idea of our requirements. We tried all the high street agencies with a mixed response. Going Places were the most helpful. They listened to our requirement and didn't waste our time with inappropriate packages. The package offered was the best price avialable. After commiting ourselves, they didn't push their other services ...
...example, they offered unbiased advice on insurance and were happy that they did not buy their product. I don't know if this good service is indicative of the standard of other branches, so I can recommend this branch only. Hopefully service standars are high throughout the chain. You could find out by giving your local branch the benefit of doubt. ...

FRANCIS 02.08.2000 · Read full review
Review of Going Places

Value for Money

They're GOING PLACES

Advantages: friendly service, value for money
Disadvantages: no recognized website

...£300. Anyhow, we went to Going Places and were really pleased with the service and the booking we were met with. We went to Going Places in Cardiff and the travel agent was extremely helpful and had so much time for us - nothing was too much hassle. I know that it is their job and they work off commision, but she really tried hard to get the best deal for us. In the end we ended up paying £313 for a week in Puerto Rico, Gran Canaria, flying from ...
...excited than we were! Going Places offers its own Bureau de change with fanatastic rates. Its computer system allows you to view resorts and accomodation on screen - it is also very quick, being newly updated. We haven't actually gone on our holiday yet, but so far we cannot fault the service of Going Places. We came away with all the relevant literature and just cannot wait to go now, go now! ...

Lisa4 22.03.2001 · Read full review
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Review of Going Places

Value for Money

Going Places - Rhyl, North Wales

Advantages: Friendly Staff - Is nothing to much for them?
Disadvantages: Could do with more staff working there

...foreign hols - himself wasn't going to be of imense help. Anyway down we sat in front of Sian, Travel Agent 1, who went through our requirements with us, unfazed by the measly sum we wanted to spend for a Winter Sun holiday, and set up a search. We went through many suggestions, giving us the pros and cons of each one. We eventually settled on Villamora in Portugal, and a payment plan was organised. This was an easy plan which we found bareable ...
...back. My mother is going on holiday with a different travel agent, but asked them for some tips on her destination. She was treated as she had booked it with themselves and given all the information she needed. Anyway after that, the tickets came in quickly, and off I went. I'm going back to Going Places next month to book a holiday in October - cant wait!! ...

Mens 19.02.2004 · Read full review
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Review of Going Places

Value for Money

Excellent service and you can get lower prices

Advantages: Can usually match internet prices to within a few quid. Friendly, efficient staff. You can pay over a period of time.
Disadvantages: none

I've booked a fair bit of travel through "Going Places" when I was living in England, and have always found them to be helpful and efficient. I'm a self -confessed cheapie and found out a pretty sly trick. I find the lowest price for my trip on the internet, then go in to "Going Places"and ask them to match it. Usually, they can to within a tenner! My husband and I took a 3 day tour to Amsterdam - nice but basic hotel, ferry and train travel included ...
...like £159 each. Not bad. Then, when I was coming back to live in the United States, I went in to see about my QE2 booking. I don't fly, so I have to suffer the indignities of sailing across the Atlantic - gourmet food, activities, steward turning down the bed of a night and leaving chocolates on my pillow. terrible life, isn't it? The brochure price was like £1800 for a single cabin. No way could I pay that! I got it (including taxes and port charges) ...

poet831 05.02.2001 · Read full review
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Review of Going Places

Value for Money

I found them helpful

Advantages: customer service, nice girls
Disadvantages: slow system

...i found the staff in Going Places in Meadowhall, Sheffield were really helpful in my search for a holiday for the summer. Although i haven't been on my holiday yet i can only comment on the service i received and the overall view of the firm on my visit. Me and my mates had experienced some problems previously when going to Thomas Cook and Lun Poly o we decided to givw Going Places their fair crack of the whip. When we went to book the shop was ...
...a helpful lady. The system Going Places use is the same as all the other travel agents as this is why when you go into one shop and ask for a price you get exactly the same when you go into another. I'll hold my hands up here and say that the system was pretty slow but considering it was a Saturday afternoon in late January and everyone was probably overloading the system with requests we weren't too bothered. We were looking for a cheapish holiday ...

scottyk 05.02.2001 · Read full review
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Review of Going Places

Value for Money

NOT going places

Advantages: None
Disadvantages: Booking error, double charging, unhelpful, couldn't care less attitude

...Italy, and paid £1,200 from Going Places in Ashton-Under-Lyne. We booked a couple of weeks before. When we got the confirmation the information didn't seam right, so I went into the agents to double check it. I found that they had booked us into a hotel of the same name, but in an entirely different town ! Going Places were extremely unhelpfull. The hotel we wanted was now fully booked, and going places would't pay the difference for us to stay in ...
...all this they charged my switch card twice by mistake, meaning we were £2,400 out of pocket, with no money, and no means of paying for an alternative. The whole episode was a farce, and going places just could't care less. They sent us a £50 voucher WOW. ...

GaryWilde 26.01.2001 · Read full review
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Review of Going Places

Value for Money

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