Gold Medal Travel Group

We have planned a trip to New Zealand over Christmas 2010 for myself and partner and both my parents. My partner is from New Zealand and we have made the journey together over a dozen times. We usually book flights direct with an airline. This is an extra special trip as we are showing my parents New Zealand for the first time and my partner's brother is terminally ill with cancer so it could be the last time they will see each other. For this reason we decided to book the flights 8 months early in April 2010 - Good move! Unfortunetely we decided to do it through 'Gold Medal Travel Group' and ... more

My son hired a car through this group for 2 days to travel from Luton Airport to Milton Keynes for an interview. He is 22 and has been driving since he was 17 without incident. He booked the car not realising for a minute that he had to be 23 to hire a car. When he realised, the travel operator said there is no possibility of a refund. The car hire was for 6th April 2011 so not last minute cancellation. Their view is that he made a mistake and has to pay for it. "It was his mistake" No discretion, he is a young graduate looking for work, willing to travel to find work, yet they cannot see that ... more