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Super

ProReliable, relaxing, excellent food

ContraTruly dreadful staff

You know, I can tell you for nothing that I'm going to enjoy writing this review far more than you will probably enjoy reading. Over the last twelve months plus, you see, I have developed something of a love / hate relationship with GNER. I love their services (particularly when benchmarked...

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Super

ProRelaxing, simple, comparatively cheap.

ContraOccasional delays, buffet still not exactly brilli...

Why fly to London? Ok, well maybe you're located in Scotland and need to visit England for work on a regular basis. Most business peeps here in Edinburgh can regularly be seen dragging their mini trolleys and their laptops out to the airport - convinced that the one and a bit hour flight down to...

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Good

“GNER...Get NearEr...Reverse”

published 30/06/2001

ProComfortable trains

Contradelays, breakdowns, customer service

GNER (or Great North Eastern Railway) operates the main route from Glasgow to Kings Cross. A quote from their web site “Punctuality, reliability and safety remain our top priorities, underpinned by a firm commitment to customer service.” In my opinion they have some work to do...

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Not for me

ProQuicker than the coach/car

ContraWhere do I start?... See op

I live in London but grew up in the north-east. I travel home to see family about four times a year and have done so for the past eight years on the only train company that goes to Darlington from London (Kings Cross): GNER. I have had cause for complaint so many times in the last few years, I...

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Super

ProFast and Efficient

ContraYou are trapped with a group of people who can be ...

Many years ago there were, as now two railway companies engaged in the Race to the North, they were the London Midland Scottish Railway on the West Coast Main Line and the London North Eastern Railway on the East Coast Main Line (ECML). Speed was the key to their fortunes, speed was prestige and...

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Good

Prosome nice trains, good replies from customer servi...

Contradelays/cancellations, some staff, unreliable custo...

Ok, before I begin, I would like to give you a esction from a letter I wrote to GNER in July, about a journey from Danocaster to London... [We arrived at Doncaster station in plenty of time, but unfortunately to see that our train was delayed. We sat in the first class lounge for a short while...

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Super

“A tale of two journeys”

published 15/09/2004

ProSpeed, comparative reliability

ContraSome trians can be busy

A Tale of Two Journeys. ‘It was the best of times, it was the worst of times’ Being a regular traveller of the weekday services with GNER, I qualify for their rewards program which is called ‘GNER time’. Anyone spending over £1,200 on travel on the GNER network in a three month qualifies for the...

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Super

ProOffer a good range of departure times

ContraSubject to delays!!!!!!!

Trains are such a marvellous concept on paper; especially to someone who was brought up in North America where planes are the only mode of transport! It is also very hard to be objective when it comes to a newcomer's opinion on train service however I have become accustomed to them after two...

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Not for me

ProTheir Trains At Least Do Run

ContraAppalling Attitude to customers if things go wrong

.. as long as you have a captive customer base. I didn’t think there was a need for this opinion as I thought I’d berated GNER staff enough for their rudeness and ineptitude in my “Blood on the Tracks” opinion. It seems that is not the case. I’m also a bit perturbed...

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Super

“The Best of a bad bunch”

published 15/07/2001

ProRan to time.Staff kept as informed staight away wh...

ContraPrice of food is dear

When at school my teacher always said, if you dont work hard you will end up working for British rail.....How right he was!!! I worked for various train companies between 1990 and 1995 I was surprised at how much train travel had improved on GNER. The state of the network was so bad when I worked...

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Super

Procomfy seats

Contrathe state of the toilets, food price

I used GNER on my first trip down to London. It was something around £30 the fair and it lasted 4 hours only stopping at Newcastle and York. The train took me from Edinburgh Waverley to London King's Cross. GNER are the main servie from London to Scotland. They do regular journeys daily. For more...

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Satisfactory

ProYork to London in 2 hours

ContraPrice, service, and carriages.

Today I took a trip on GNER. Naturally, I have some gripes about the service they offered me. This is the primary one: Me - Hi, I'd like a day return to King's Cross from York please. Them - Yes sir, and at what time? Me - I need to be in London by 9:30 at latest. Them - oh-kay, I'll just run...

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Super

ProFast, improving services, online booking offers gr...

Contracan get very full to the point of standing room on...

I was reading a selection of other reviews and noticed there were quite a mix of responses to GNER trains. GNER (Great North Eastern Railway) operates the main East Coast rail line between London and several Northern termini - namely Edinburgh, Glasgow and Leeds, and minor routes to Aberdeen...

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Satisfactory

“GNER comprehensive”

published 30/01/2001

ProThey do get there - eventually

ContraTerrible customer relations, don't trust them to b...

After reading a few of the other reviews of GNER I thought I'd treat you to some of my adventures on this rail service. I think to give a true opinion of a rail service, since they can have bad days when one train stops in a particular place at a particular time and the whole system goes wrong...

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Super

“chug a chug, chug a chug”

published 27/09/2002

ProClean, punctual and helpful staff

Contraexpensive food

I have to admit, I am very nervous about travelling on trains. Not because of risk of accidents, because I don't trust them to get me anywhere on time! Before I bought my car, if I needed to travel long distance I went by train, and only 20% of the time were the trains on time. You can see why I...

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