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Home > Travel > Holiday Essentials > Train > Great North Eastern Railway

User Reviews

for Great North Eastern Railway

Rating Summary based on 36 reviews

  • 5 Stars
    		5
  • 4 Stars
    		19
  • 3 Stars
    		6
  • 2 Stars
    		3
  • 1 Star
    		3

Detailed rating

  • Frequency of trains
  • On-board facilities
  • Speed of trains
  • Ticketing System
  • Value for Money
  		• 4.0
  		• 3.5
  		• 4.3
  		• 3.7
  		• 3.4

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Previous page Next page Page 1 of 4 | 1 to 10 out of 36 Review(s)
  • 71 of 71 Ciao users found the following review helpful
    Picture of LostWitness

    LostWitness

    4 Stars Gawd - Nearly Everyone's Rude! 04/12/2005
    User recommends the product

    Advantages Advantages Reliable, relaxing, excellent food

    Disadvantages Disadvantages Truly dreadful staff

    You know, I can tell you for nothing that I'm going to enjoy writing this review far more than you will probably enjoy reading. Over the last twelve months plus, you see, I have developed something of a love / hate relationship with GNER. I love their services (particularly when benchmarked against the other UK rail companies) but I hate their staff with every vengeful bone in my body. I'll provide evidence of why this is, if you'll bear with me. About GNER GNER are an old-fashioned railway company, embracing the traditional values of the British railway. They still seem to believe that rail ... more
  • 148 of 148 Ciao users found the following review helpful
    Picture of Bigbaz

    Level 7 Bigbaz

    Member since 06/02/2001

    Reviews written: 115

    4 Stars The tale of the Late and Never Early Railway. 11/05/2003
    User recommends the product

    Advantages Advantages Fast and Efficient

    Disadvantages Disadvantages You are trapped with a group of people who can be a challenge to say the least

    Many years ago there were, as now two railway companies engaged in the Race to the North, they were the London Midland Scottish Railway on the West Coast Main Line and the London North Eastern Railway on the East Coast Main Line (ECML). Speed was the key to their fortunes, speed was prestige and that was the reason for the race. Step forward in time and the need for prestige was still apparent so the L.N.E.R under the guidance of Sir Nigel Gresley introduced their famous A3 Pacific class of Locomotives, these Locomotives hauled the crack Anglo Scottish expresses of the time. Many took the name ... more
  • 39 of 39 Ciao users found the following review helpful
    Picture of JoMerrington

    JoMerrington

    3 Stars GNER...Get NearEr...Reverse 30/06/2001
    User recommends the product

    Advantages Advantages Comfortable trains

    Disadvantages Disadvantages delays, breakdowns, customer service

    GNER (or Great North Eastern Railway) operates the main route from Glasgow to Kings Cross. A quote from their web site “Punctuality, reliability and safety remain our top priorities, underpinned by a firm commitment to customer service.” In my opinion they have some work to do! I’ve used GNER a fair bit as I used to live in Peterborough and would travel home to Newcastle and have only ever suffered minor delays (around 20ish mins). That was until the other day when I had to make the journey from Newcastle to Slough for a job interview. The journey should have gone something ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of ShoppingGirl

    ShoppingGirl

    4 Stars Take the Hogwarts Express to London 25/11/2002
    User recommends the product

    Advantages Advantages Relaxing, simple, comparatively cheap.

    Disadvantages Disadvantages Occasional delays, buffet still not exactly brilliant.

    Why fly to London? Ok, well maybe you're located in Scotland and need to visit England for work on a regular basis. Most business peeps here in Edinburgh can regularly be seen dragging their mini trolleys and their laptops out to the airport - convinced that the one and a bit hour flight down to London town is going to save them time, money and hassle. Oh - and make them look prestigious too. As if! I have been a frequent flyer on the Edinburgh - London route for five years now, and have tried BA, British Midland, Easyjet and Go. All of them are ok, but none of them are or ever will be perfect ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of Zedex

    Zedex

    1 Star Not so Great North Eastern Railway 04/11/2003
    User doesn't recommend the product

    Advantages Advantages Quicker than the coach/car

    Disadvantages Disadvantages Where do I start?... See op

    I live in London but grew up in the north-east. I travel home to see family about four times a year and have done so for the past eight years on the only train company that goes to Darlington from London (Kings Cross): GNER. I have had cause for complaint so many times in the last few years, I couldn't tell you, due to the frequent delays, dirty trains, and rude staff and have often received vouchers to contribute towards my next journey as a result. I will not really go into these complaints in this op as it would make it too long by far. I should mention at this point that GNER have a ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of mikeydred

    mikeydred

    1 Star Monopoly A Game Anyone Can Play 03/05/2001
    User doesn't recommend the product

    Advantages Advantages Their Trains At Least Do Run

    Disadvantages Disadvantages Appalling Attitude to customers if things go wrong

    .. as long as you have a captive customer base. I didn’t think there was a need for this opinion as I thought I’d berated GNER staff enough for their rudeness and ineptitude in my “Blood on the Tracks” opinion. It seems that is not the case. I’m also a bit perturbed that my last three opinions have been one star hatchet job diatribes. I really do prefer to write about things that I like, and nice things in general. Before I launch into the op proper, I will just state that GNER are a train operator that runs trains up and down the east coast of Britain. When ... more
  • 32 of 32 Ciao users found the following review helpful
    Picture of NoLogoGirl

    NoLogoGirl

    4 Stars Going for a Ride on the Choo Choo 21/09/2001
    User recommends the product

    Advantages Advantages Offer a good range of departure times

    Disadvantages Disadvantages Subject to delays!!!!!!!

    Trains are such a marvellous concept on paper; especially to someone who was brought up in North America where planes are the only mode of transport! It is also very hard to be objective when it comes to a newcomer's opinion on train service however I have become accustomed to them after two years and would like to offer up my opinion. GNER (Great North Eastern Railway) is the key Mainline train service that I use for national travel. I generally use it to get to Lincoln where my boyfriend lives, therefore first became a passenger by default because it was the company he used/uses. Ticket ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of DC-DanielColeflax

    DC-DanielColeflax

    3 Stars I don't even know any more... 17/05/2007
    User recommends the product

    Advantages Advantages some nice trains, good replies from customer service

    Disadvantages Disadvantages delays/cancellations, some staff, unreliable customer service

    Ok, before I begin, I would like to give you a esction from a letter I wrote to GNER in July, about a journey from Danocaster to London... [We arrived at Doncaster station in plenty of time, but unfortunately to see that our train was delayed. We sat in the first class lounge for a short while before opting to go outside onto the platform as there were no announcements in the first class lounge, and we wanted information on our train. We knew the train was arriving on platform 1 as I had checked your website approximately one hour before our train was due, right before setting off to the ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of bazza1603

    bazza1603

    4 Stars The Best of a bad bunch 15/07/2001
    User recommends the product

    Advantages Advantages Ran to time.Staff kept as informed staight away why the train had stopped

    Disadvantages Disadvantages Price of food is dear

    When at school my teacher always said, if you dont work hard you will end up working for British rail.....How right he was!!! I worked for various train companies between 1990 and 1995 I was surprised at how much train travel had improved on GNER. The state of the network was so bad when I worked with them, even when I got free travel I wouldnot let the train take the strain as the service was so unrealiable. Last week end we hit Edinburgh for a friends Stag party (silly man is getting married, You wouldnot find me doing that!!). The trains were spot on time for both there and back, which for ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Wood007

    Wood007

    4 Stars A tale of two journeys 15/09/2004
    User recommends the product

    Advantages Advantages Speed, comparative reliability

    Disadvantages Disadvantages Some trians can be busy

    A Tale of Two Journeys. ‘It was the best of times, it was the worst of times’ Being a regular traveller of the weekday services with GNER, I qualify for their rewards program which is called ‘GNER time’. Anyone spending over £1,200 on travel on the GNER network in a three month qualifies for the rewards program and to my mind deserves it ! This consists of the following benefits; 6 pairs of tickets for First Class Travel on the GNER network (you can give these to friends and family and the only condition being that the travel is booked 7 days in advance); 2 sets of First Class Travel for a ... more
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