Hertz > Reviews

Advantages: They rent cars
Disadvantages: sometimes

...I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They will quote prices for Alamo, Budget, Europcar and Hertz and they are generally around 10-15% less expensive than any other source. So much for the booking advice, what I want to discuss here is my most recent experience with Hertz. As anyone who has been paying attention will know, My wife and I travelled to Poland and ... Read review

Advantages: They want to stay #1.
Disadvantages: They lost a year ago!

...reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car! You can all relax, ... Read review

Advantages: Good Quality Cars, Excellent Value for Money
Disadvantages: Watch out for the extras

...had received an email from Hertz Car Rental company who had got my details through my membership of the Nectar reward scheme. The offer was to do with renting out the new model of the Ford Focus which was newly released at the time. BOOKING THE CAR I clicked on a link on the email i had received which transferred me to the website www.hertz.co.uk. On the website you choose which kind on car you prefer, which in my case was the Ford Focus as ... Read review

Advantages: Clean car. It ran well. Great price.
Disadvantages: None.

...a few steps to the Hertz counter. There was no one behind the counter. We started to look around, and a young lady hurried towards us. I had my paperwork out, and she pulled up our details. It only took her a few minutes to go over the contract with us, and for Len to sign the paperwork, as he was doing the driving. She asked if we wanted to pay for the gas, or bring the car back full. We were only planning on staying from Friday evening to Sunday ... Read review

Advantages: Speedy Service,Competitive Rates,Excellent Staff,Award FT points, No.1 Gold Cub
Disadvantages: None as yet, High re-fuelling prices

...enrol us all in the Hertz #1 Gold Club, this meant switching our allegiance from Avis,this could be a big mistake! =THE HERTZ GOLD CLUB= This is similar to an airline FT scheme but also acts as a master rental agreement,so that you never need to sign of fill one in at the rental desks.On this they record insurances you want to accept, your prefered method of payment,airline FT number so that you get points with each rental. The Hertz ... Read review

Advantages: None that I can see
Disadvantages: Customer service is useless

Recently used Hertz for a car rental from Boston airport. The car was booked in this country and a fully inclusive (i.e. insurance, etc) was quoted. Upon arriving at Boston, we were told that the rate did not actually include insurance. To cut a long story short, we were forced to pay an extra 70% for insurances. We contacted Hertz in the UK several times for a refund. They agreed and said they would fax Boston airport to ensure it was done on ... Read review

Advantages: Cheapest
Disadvantages: Took the longest to find a quote

...be the case with the hertz web site. The site is as you might expect options for special offers etc. But it is Rates & Reservations we are interested in as we came here to book a car and part of Rates & Reservations will shop for best rate. The first page you get is when do you want the car and which country are you in and country you want to hire the car in, seem pretty good so far. Then the location (from a drop down menu) and finally the type ... Read review

Advantages: Hiring locations, price
Disadvantages: Staff availability and responsiveness

I wanted to try Hertz rent-a-car as an alternative to Avis mainly because I had begun to wonder whether I was being ripped off by them. Also, my boss was a regular user of Hertz and he always used them as his preferred hiring option, so I figured that if he was a repeat customer, that could mean good things. What an utter shambles, from start to finish. First of all, I booked the car online and was using a voucher to pay for part of the rental. ... Read review

Advantages: good range of quality vehicles
Disadvantages: Loyalty Scheme is a scam

...been recently ripped off by Hertz by getting a quote which was supposedly a discounted rate and then been stung for over £100 in insurance charges for 4 days as "the car was quoted without insurance and could not be driven", I decided to have a better look. I would point out that this was not the excess reduction charges but charges to be able to legally drive the car with an excess of around £600 still on it. Heres how it works. You go to the ... Read review

Requested a Mondeo 1.8 for collection from Glasgow airport. Found the condition of the vehicle to be very poor, illegal tyres on the rear. After some discussion, offered an upgrade to an Audi A6 Auto. No alternative offered, found it very expensive on fuel, auto took some time to get use to. Had expected Hertz to be reliable and not offer vehicles that are unsafe. Unlikley to use them again can't risk it.

Advantages: Nationwide service, good range of cars
Disadvantages: Impersonal

I often find myself using Hertz rental cars for work and have found that the quality of service differs greatly according to the location from which you rent. My local office (small) are courteous and helpful, with cars well presented and brought straight to you. On the other hand, renting from airport locations is a thoroughly unpleasant experience! I have waited up to 30 minutes at peak times at Heathrow for their courtesy couch, then another 20 ... Read review

Advantages: very good cars
Disadvantages: not good at customer services

...always had great experiences with hertz ,this year being given free upgrade to a 2.0d golf very good reliable car as with all the cars i have hired with them over the last 7 years have been positive last year i hired one to Madrid and left the car back having not been able to refill before leaving the car back as i have always done in the past , i was shocked to find out it to 85 euro to fill the golf i complained to hertz and found out there is ... Read review