Hertz

Community images

  • Hertz
  • Opel Meriva
  • Chrysler 200c

Reviews - Hertz

> Show product information

Available selection
Customer Service
How many outlets do ...
Type of car rented
Value for Money

User reviews

Filter by
Review type
  • Reviews with images (2)
  • Diamond reviews (1)
  • Quick reviews (2)
  • standard reviews (49)
Product rating
  • (7)
  • (6)
  • (4)
  • (4)
  • (30)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Excellent

“IT DIDN'T 'HERT' A BIT”

published 30/12/2004

Excellent prepaid rates, nice car, helpful staff

Confusion over discount rates, high excess if you ...

Some of you may know that I am a big fan of Europcar, having hired vehicles from them in the both the UK and overseas. However, on this occasion, BA’s discount rate was nowhere near that of the ThomsonFly Offers in the summer, and prices directly from their website were in the region of £250 for...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Excellent

“Do You Work For Hertz?”

published 20/09/2003

They want to stay #1.

They lost a year ago!

Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Good

They rent cars

sometimes

Usually, when I fly to Belgium or Germany with Ryanair I rent a car from HERTZ. As a customer of Ryanair you are entitled to preferential rates but I don't go down that road. I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Good

“Hertz Hurts the Pocket”

published 03/06/2003

lovely car, friendly staff

staff a bit too casual, expensive

Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Excellent

Lightning Fast to Your Car

Not the Cheapest Car Rental

When I travel I like to spend as little time as possible at the airport. Therefore when I get off of a plane I want to get in my rental car and on my way. I have tried many of the rental car companies in the US and Hertz seem to be the most efficient in getting me out and on my way. Hertz #1 Club...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

“Decent Car Hire From Hertz”

published 07/11/2005

Good Quality Cars, Excellent Value for Money

Watch out for the extras

When my fiancee's brother was getting married this year, the car we had at the time was on it's last legs so i decided i would hire a car for the weekend to make sure that we made the wedding which was about 45 miles from where we stay. Also i thought it would be a bit more comfort for us than...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

Clean car. It ran well. Great price.

None.

We had booked our hire car through expedia.com. They had quoted for a compact car $33 (18 pounds 15 pence) per day including taxes, from Hertz. When we arrived at Jacksonville airport, we were running late, due to our flight. Jacksonville, North Carolina is such a small airport that we only had a...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Excellent

“GIVE IT ME UNTIL IT HERTZ”

published 12/12/2001

Speedy Service,Competitive Rates,Excellent Staff,A...

None as yet, High re-fuelling prices

***Update at bottom of Review****** I travel between Dublin and the UK on a regular basis and until recently used Avis for car hire to get me from the airport to my meetings. However my company decided to enrol us all in the Hertz #1 Gold Club, this meant switching our allegiance from Avis,this...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

None that I can see

Customer service is useless

Recently used Hertz for a car rental from Boston airport. The car was booked in this country and a fully inclusive (i.e. insurance, etc) was quoted. Upon arriving at Boston, we were told that the rate did not actually include insurance. To cut a long story short, we were forced to pay an extra...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

None

Not properly informed about CDW & excess, massive...

A warning for all who book on line with Hertz. I recently had the misfortunate experience of a car hire with Hertz in Germany. That is to say that the car itself was fine, booking it on line and collecting it was OK. However, you do need to be very aware of the small print which caught me out to...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

Cheapest

Took the longest to find a quote

Booking online I always thought was the easy option, no waiting (on hold or in a queue) and you can dither as much as you like but that does in seem to be the case with the hertz web site. The site is as you might expect options for special offers etc. But it is Rates & Reservations we are...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

Hiring locations, price

Staff availability and responsiveness

I wanted to try Hertz rent-a-car as an alternative to Avis mainly because I had begun to wonder whether I was being ripped off by them. Also, my boss was a regular user of Hertz and he always used them as his preferred hiring option, so I figured that if he was a repeat customer, that could mean...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

“Better than the bus...”

published 03/07/2000

Nationwide service, good range of cars

Impersonal

I often find myself using Hertz rental cars for work and have found that the quality of service differs greatly according to the location from which you rent. My local office (small) are courteous and helpful, with cars well presented and brought straight to you. On the other hand, renting from...

> Read review

Did you find this review helpful? Yes 0

Satisfactory

Good service in the past, low headline prices, Veh...

Point of sale extra's, poor customer service,

I have used Hertz more than any other car hire firm and in the main I have been happy with their service. However my recent experiences have ruined this to the extent I no longer trust them. My issue is the way additions are added on point of sale to pre booked rentals which make the attractive...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

“The Hertz #1 Club Rip Off”

published 20/04/2006

good range of quality vehicles

Loyalty Scheme is a scam

Try this one for yourself and see how a "customer Loyalty Scheme" is actually a carefully crafted way of fleecing customers at the pick up desk. Having been recently ripped off by Hertz by getting a quote which was supposedly a discounted rate and then been stung for over £100 in insurance...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Our recommendation for