Hertz

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Reviews - Hertz

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Excellent

“IT DIDN'T 'HERT' A BIT”

published 30/12/2004

ProExcellent prepaid rates, nice car, helpful staff

ConsConfusion over discount rates, high excess if you ...

Some of you may know that I am a big fan of Europcar, having hired vehicles from them in the both the UK and overseas. However, on this occasion, BA’s discount rate was nowhere near that of the ThomsonFly Offers in the summer, and prices directly from their website were in the region of £250 for...

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Excellent

“Do You Work For Hertz?”

published 20/09/2003

ProThey want to stay #1.

ConsThey lost a year ago!

Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah! I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that...

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Good

ProThey rent cars

Conssometimes

Usually, when I fly to Belgium or Germany with Ryanair I rent a car from HERTZ. As a customer of Ryanair you are entitled to preferential rates but I don't go down that road. I don't hire directly from Hertz either but use a consolidator's website, which is: http://www.carhire4less.co.uk/ They...

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Good

“Hertz Hurts the Pocket”

published 03/06/2003

Prolovely car, friendly staff

Consstaff a bit too casual, expensive

Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted...

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Excellent

ProLightning Fast to Your Car

ConsNot the Cheapest Car Rental

When I travel I like to spend as little time as possible at the airport. Therefore when I get off of a plane I want to get in my rental car and on my way. I have tried many of the rental car companies in the US and Hertz seem to be the most efficient in getting me out and on my way. Hertz #1 Club...

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Super

“Decent Car Hire From Hertz”

published 07/11/2005

ProGood Quality Cars, Excellent Value for Money

ConsWatch out for the extras

When my fiancee's brother was getting married this year, the car we had at the time was on it's last legs so i decided i would hire a car for the weekend to make sure that we made the wedding which was about 45 miles from where we stay. Also i thought it would be a bit more comfort for us than...

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Super

ProClean car. It ran well. Great price.

ConsNone.

We had booked our hire car through expedia.com. They had quoted for a compact car $33 (18 pounds 15 pence) per day including taxes, from Hertz. When we arrived at Jacksonville airport, we were running late, due to our flight. Jacksonville, North Carolina is such a small airport that we only had a...

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Excellent

“GIVE IT ME UNTIL IT HERTZ”

published 12/12/2001

ProSpeedy Service,Competitive Rates,Excellent Staff,A...

ConsNone as yet, High re-fuelling prices

***Update at bottom of Review****** I travel between Dublin and the UK on a regular basis and until recently used Avis for car hire to get me from the airport to my meetings. However my company decided to enrol us all in the Hertz #1 Gold Club, this meant switching our allegiance from Avis,this...

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Not for me

ProNone that I can see

ConsCustomer service is useless

Recently used Hertz for a car rental from Boston airport. The car was booked in this country and a fully inclusive (i.e. insurance, etc) was quoted. Upon arriving at Boston, we were told that the rate did not actually include insurance. To cut a long story short, we were forced to pay an extra...

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Not for me

ProNone

ConsNot properly informed about CDW & excess, massive...

A warning for all who book on line with Hertz. I recently had the misfortunate experience of a car hire with Hertz in Germany. That is to say that the car itself was fine, booking it on line and collecting it was OK. However, you do need to be very aware of the small print which caught me out to...

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Super

ProCheapest

ConsTook the longest to find a quote

Booking online I always thought was the easy option, no waiting (on hold or in a queue) and you can dither as much as you like but that does in seem to be the case with the hertz web site. The site is as you might expect options for special offers etc. But it is Rates & Reservations we are...

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Not for me

ProHiring locations, price

ConsStaff availability and responsiveness

I wanted to try Hertz rent-a-car as an alternative to Avis mainly because I had begun to wonder whether I was being ripped off by them. Also, my boss was a regular user of Hertz and he always used them as his preferred hiring option, so I figured that if he was a repeat customer, that could mean...

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Super

“Better than the bus...”

published 03/07/2000

ProNationwide service, good range of cars

ConsImpersonal

I often find myself using Hertz rental cars for work and have found that the quality of service differs greatly according to the location from which you rent. My local office (small) are courteous and helpful, with cars well presented and brought straight to you. On the other hand, renting from...

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Satisfactory

ProGood service in the past, low headline prices, Veh...

ConsPoint of sale extra's, poor customer service,

I have used Hertz more than any other car hire firm and in the main I have been happy with their service. However my recent experiences have ruined this to the extent I no longer trust them. My issue is the way additions are added on point of sale to pre booked rentals which make the attractive...

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Not for me

“The Hertz #1 Club Rip Off”

published 20/04/2006

Progood range of quality vehicles

ConsLoyalty Scheme is a scam

Try this one for yourself and see how a "customer Loyalty Scheme" is actually a carefully crafted way of fleecing customers at the pick up desk. Having been recently ripped off by Hertz by getting a quote which was supposedly a discounted rate and then been stung for over £100 in insurance...

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