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1-15 of 28 reviews of Iberia - IBE sort by Usefulness | Product rating | Date

 

Flying the friendly skies with Iberia

Advantages: Prices, staff, punctual
Disadvantages: No free food/drink!

...code share flight. BA and Iberia are both part of the Oneworld Alliance. I was booked on a Malaga-Heathrow flight. You should be aware if you are booked on certain BA/GB Airways flights you might be flying on an Alliance partner airline instead. You will be told this at the time of booking. The airlines in the Alliance are: Iberia, Aer Lingus, American Airlines, British Airways, Cathay Pacific, Finnair, LAN and Qantas I had heard A LOT of bad press ...
...30 minutes to retrieve my bag despite the priority sticker on it! The bottom line: I would be happy to fly Iberia again! I was pleasantly surprised after the rumours I had read. I do find it strange that a national flag carrier doesn’t provide free meals and drinks. ...

Katieshaz 13.02.2005 · Read full review
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Iberia's Better, But...

Advantages: Service, the fleet, catering generally
Disadvantages: Punctuality, lack of drinking water

...One World alliance (of which Iberia is a part) which means you can book through one airline (say BA) and end up flying with another. FLIGHT TIMES & TIMINGS The flight schedule was changed after the confirmation of my holiday booking, making the return journey much less convenient than originally envisaged, involving as it did a 6-hour wait (too long to wait / to short to use) in Mexico City. This effectively added a day to the trip, purely for ...
...in the light of the Iberia change, I cannot entirely lay this at Iberia's door. Alternative start times could have been organised which would have been more convenient. [Note to self: recheck all connections & options!] Outbound: the timings were 0725 from Heathrow, arriving 1045 Madrid for a 1240 departure to Mexico, arrival Mexico DF 1755 Return: the timings 2035 from Mexico DF, arriving 1430 Madrid for a 1630 departure, arriving London Heathrow ...

hiker 15.04.2008 · Read full review
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I-B Coming back for more!

Advantages: cheap, cheerful
Disadvantages: Lack of communication with passengers

...budget. Then I came across Iberia airlines…hmm….they've had some bad press in the past and doubts ran through my mind, but it was the cheapest, and so I followed my wallet…. *** The company *** Iberia have been operating commercial flights since 1927, they have flown more than 600 million passengers, making Iberia not only Spain's leading airline but also market leader on routes between Europe and Latin America. Iberia operates in over onehundred ...
...with other airlines. This places Iberia in the front rank of European airlines, with 32.4 million passengers carried in 2005 and a net profit of 395.8 million euros. (£250million) *** Booking *** I booked through Iberia's own website www.iberia.es.The process was extremely easy, I was able to select which flights I wanted from the several that were available, and was able to see the prices for the various times of day. I believe there were roughly ...

funphobic2 15.08.2006 · Read full review
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Am I invisible...

Advantages: I think I perfer to use a charter flight than going on this flight again.
Disadvantages: Not told I was on a co-shared flight.

...British Airways the carrier for Iberia Airlines. I was not told this was a co-shared flight or that I would be not flying with Iberia. On the 16th May 2003 I flew from Tenerife South to London Gatwick, on a co-shared flight with Iberia Airways (with whom I had brought my ticket though) after my long awaited holiday following the back surgery that I had had earlier this year. I had had a great time and was not expecting my flight home to be a problem. ...
...looking forward to flying with Iberia Airways; great a chance to practise my Spanish, but at the airport I was surprised to see that I was actually on a British Airways flight. I have used British Airways for long haul flights; very successfully I might add in the past, I thought I would be alright using British Airways scheduled flight which being shared with Iberia Airways again for my latest trip to Tenerife, based on past experience. (They were ...

wulise 29.05.2003 (21.07.2003) · Read full review
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Roger Sanchez Groped My Arse

Advantages: I survived. They were cheap.
Disadvantages: Complete and utter lack of customer service skills

...you once and for all: Iberia are just as bad as they say. I booked because they offered me a return to Ibiza for about 200 Euros, which was 150 Euros (~100 GBP) less than their nearest competitor. I’m a student / intern and I don’t turn down that sort of saving. The flights involved changing in Barcelona on both days, but I figured I could cope. It also, however, meant my luggage changing planes, and while I was sure I could make it from plane A ...
...second one at that point. Iberia are one of a few airlines that have detailed passenger lists on board, and before we landed they went through it, telling those of us transferring in Barca where we needed to get to, to save precious minutes of shopping time being spent searching the monitors for details. I liked that. *** END OF WARNING: Words of praise over *** Running through Barca (with a quick stop at the Godiva shop) I made it to my next flight ...

zoe_page 22.08.2003 · Read full review
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THIS is the worlds favourite airline...

Advantages: Good airline
Disadvantages: But some rude staff

I have flown Iberia since my younger days along time ago, and I have experienced great things with this wonderful company, including delays, cancellations, oh, and the occasional ‘on-time’… AIRCRAFT Iberia has a modern fleet of new aircraft from both Airbus in Europe and Boeing in America. Iberia also has an aged fleet of 747s and ground handling vehicles. But some 747s are now being withdrawn from service. There is substantial ...
...than BA. CLASSES Iberia has a wide range of configurations for its aircraft – there are different ‘classes’ on board each plane. The majority of domestic and continental flights will have Economy, and internal flights will have Business Domestic. European flights will have the all-new Business European which can be found on all A320s, 319s, 321s and also on B757s, 737s and MD88s, inherited from ex-competitor Aviaco, bought by ...

robertetheridge 07.12.2001 · Read full review
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Best way for getting to the Canary Islands

Advantages: Fly from Heathrow, cheap fares
Disadvantages: no food or drink included

...could. I found flights with Iberia from London Heathrow via Madrid which for 2 adults and 1 child was £350 cheaper than companies such as Thomson and thomascook. Done deal. So what was the experience like? Check-in We were unable to check in online prior to departure. I work in the travel industry and called Iberia to find out what the problem was. I was informed that it might be because we were not flying direct, however he would check and call ...
...My son was given an Iberia plane jelly lolly, some colouring pencils and a colouring competition. This was nice but all in Spanish and noone explained what to do! Iberia are one of the only scheduled airlines that dont include food / drinks on board their flights. A sandwich plus drink was €10. Had I known this in advance I would have taken my own. I did however get some water free! The staff were pleasant. All announcements done in spanish followed ...

cass30 05.10.2008 · Read full review
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the most blamed European airline

Advantages: price, first of all
Disadvantages: F/As like to speak only Spanish

...airlines in the world. Iberia is the national airline of Spain and its fleet is one of the youngest in Europe as the average age of its aircrafts is 7 years (the oldest aircraft is an MD80 manufactured in 1981). By the end of 2006 all MD80 and Boeing 747, along with some Airbus 320, will be phased out and replaced with Airbus 318/319 and 330/340. The aircrafts are well maintained and you can feel this situation looking the cabin interior that is ...
...I put Iberia on the same quality level of Alitalia, Air France and KLM and one step down of British Airways and Lufthansa (but one step up of Olimpic, Sabena and Tap). I have been flying Iberia since 1972 (some flights in Economy, many in Business and several in First to south America) and I never faced problems with my luggage that always have arrived with me. Of course some flights were delayed but everything was within the acceptable range (and ...

traveller55 25.04.2005 · Read full review
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Iberia. No problems, once airborne

Advantages: We got from London Heathrow to Madrid and back safely and on time
Disadvantages: British Airways codeshare; I'm sure that BA would have been somewhat better!

...infamous 4-year-old Josh got an Iberia aeroplane lolly on take-off on both flights from a jolly flight attendant. Drinks and snacks were charged for - whereas they would have been free, had we been flying with BA - their codeshare airline. Whilst airborne, the pilot maintained a straight and confident course - isn't the autopilot a terrific invention? He didn't quite manage to attain this on either take off or landing. Whereas I usually tend to enjoy ...
...which I have just mentioned - zig-zagging down the runway, at full thrust, in excess of those speeds which UK police officers practising their skills attain without punishment injects me with the fear of God Himself! I'm a straight-line-take-off kinda guy at heart. I can't begin to think why! I'm sure that the zig-zag take-off / landing technique were something more of a pilot idiosyncrasy, as opposed to company policy. I hope so, anyway! Joking ...

andymcf 27.08.2006 · Read full review
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Iberian Defence REWRITTEN

Advantages: Good food, reliable, new planes, helpful staff, online booking.
Disadvantages: Some delays sometimes experienced and some staff can be a little rude.

I fly Iberia a lot as I have relatives in Spain and I never seem to find any problems with them. Iberia is the Spanish airline, which has been running for many years and has a fleet of some 150 aircraft. Iberia recently launched their new website, with a new layout and better presentation. You can now use the CyberTicket facility to buy your tickets on the internet. Carrying 75% of Spain's passengers, Iberia are well-known for the quality and service ...
...more about the airline... Iberia have just launched a new First Class - with fully reclining seats in to beds. I have tried these out, and trust me, they are very comfortable. With a selection of films and programmes to watch, you will not get bored! And with miles between seats, there's room to stretch! You can also fly Business Intercontinental, which has large, comfortable seats to recline in to. With a selection of the latest films and TV programmes ...

danieletheridge 18.12.2000 (28.04.2001) · Read full review
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Never ever ever

Advantages: Erm...
Disadvantages: Utter crap

fly Iberia airways. Ever. Not if you want to arrive with your luggage/sanity/holiday spirit intact. They are, quite simply, the worst airline I've ever flown. Coming back from Mexico to the UK last year with them was the worst airline experience of my life. For a start, they failed to tell us that they'd moved the flight forward an hour, so by the time we checked in we'd already missed it. They managed to get our bags on after I burst into tears, ...
...quick visit to San Francisco. Iberia didn't offer us an apology, let alone compensation. I'll never fly with them again. In fact, if it wasn't for the Atlantic I'd advise walking rather than getting on one of their translatlantic flights. Honestly, take my advice and pay the extra £30 or whatever for the next airline up. It's worth it. ...

ImogenW 03.01.2001 · Read full review
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Barcelona trip totally unremarkeable

Advantages: Part of One World alliance
Disadvantages: off hand service

I flew with Iberia for the first time in August as part of a British Airways codeshare. I had booked with BA the price for the return to Barcelona was only £128 incl tax from Heathrow. So the price was reasonable. Check in As I was transferring from BMI as I had flown into Heathrow from Belfast, check in was done at the Flight Connections centre. I have never seen a more bored person doing check in in my life , he was slow and really not very helpful ...
...be the airport and not the airline. Overall Iberia is a stae owned airline and has difficulty moving to the more competitive environment.It will have to do alot better if it is to comptete effectively and be a useful part of the Oneworld alliance with British Airways etc ...

iainkay1 08.09.2003 · Read full review
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A fairly decent cheap airline

Advantages: One of the cheapest airlines to South America, the food isnt too bad
Disadvantages: Short flights have no free water, some of the planes are a bit cramped

...I have only flown with Iberia once (well, four separate flights) and that was in June/July 2008. I have no idea what it was like before then, so my review will be based simply on what i've experienced. June: Heathrow to Madrid Fairly short flight, left late, but that was due to delays at Heathrow (in fact every flight had delays that were of no fault of the airline). There was no free meal, as the booking didn't state there would be, and there ...
...you free water - however, Iberia do on their long haul flights. The 2 hour flight from the UK to Spain was not unreasonably long, so free water for this flight I wouldn't expect. If you NEED water for medication or whatever, I would recommend buying a bottle after the liquid checks, even if it is a little more expensive. On flights between the EU and South America, I think they always give free water and there was at least one meal (and the second ...

TrevelyanUK 30.07.2008 · Read full review
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Very unhelpful airline

Advantages: Cheap
Disadvantages: frequently delayed, bad customer service

...an airline strike in France Iberia customer service immediately defended themselves by saying that reason they could not board the flight was because of the strike in France although the fact was that an overbook flight cannot take any more passenger either there is a strike or not ! Instead of finding a solution for the passenger (my friend) immediately and arrange a hotel for them, my friend was directed around the counter. Moreover, Iberia staff ...
...stuck there. Eventually, Iberia staff came out with this "Excellent" idea by directing them to take the flight back to London through Madrid. When he eventually arrived at Madrid, the Iberia staff their appeared to have no knowledge about this special arrangement and he had to spent lots of effort to explain again. And by the time he got the green light, the flight has already closed. Therefore, he was stuck there in Spain for that night and the ...

friends 20.07.2000 · Read full review
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Get it right first time

Advantages: Good flight and flight attendants
Disadvantages: Bad call centre staff

...airline I could only get Iberia flights to suit my timetable. I phoned the service centre and got myself booked and was very pleased with the price I was quoted. As I was flying from Scotland I had to get a connection from Glasgow, which was with British Airways. Iberia took care of that as well. I duly paid by credit card. I was told my tickets would be posted out that night.Two days later the tickets had not arrived and I phoned the call centre ...
...me.They then had to phone Iberia and they were not to happy about it.They had taken my money but not confirmed anything with British Airways. The staff spent an hour trying to sort it out. By this time time was ticking on and I was going to miss my flight. When the booking finally was confirmed by them the British Airways staff could not believe that they then had book me going from different airports. Eventually after an hour and a half British ...

janet26 30.10.2002 · Read full review
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