Ibis London Euston, London > Reviews

Advantages: Cleanliness; pleasant main hotel and rooms.
Disadvantages: Apalling catering and service arrangements.

We booked the London Euston Ibis for a one night stay at the end of May. We had previously stayed at many Ibis hotels in several countries on mainland Europe and had always been delighted with our experiences. However, our first stay in a UK Ibis was a different experience altogether. The hotel itself and our room could not be faulted. However, where this hotel fails miserably is in its standards of service and its catering arrangements. ... Read review

We stayed at the Ibis in 2006 and found it to be a good budget hotel. However, we have just returned from an overnight stay and it has definitely gone downhill. It was awful. The bed was uncomfortable with barely enough room to get out on the one side. The bed linen didn't look clean. According to their website rooms are all air conditioned - NOT!! Unbearably hot. Window opened 3 inches at most. The breakfast was appalling!!!!! I echo the previous review - limited choice of bread, cereal, sausages and fruit for breakfast. No glasses available for fruit juice. Will definitely NOT return again.

Advantages: Good bed, soft linen.
Disadvantages: Customer Service. Food.

When I first went in there I was given a card with the wrong room number on it and had to trek all the way upstairs and could not get into the room, so that was a waste of time. Now the food is something else! Very poor selection, and quite often there was no cutlery available. Breakfast I had to have just sausages and bread, apart from cereal there was nothing else. The eggs looked like some kind of dehydrated wafer. Got charged for things ... Read review