Japan Airlines - JAL > Reviews

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...the pleasure of travelling on Japan Airlines for quite a while. However, my memories of their service which, "captivates the essense of the East" is still with me. They are quietly efficient. THe air craft are in excellent condition. The crew were always attentive without being intrusive. Transfers and ground handling was excellent. It is not a cheap airline to travel on but the money spent is well worth it. The food was of a very high standard and ... Read review

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Disadvantages: see text

...the most likely choice, but Japan Air is an excellent way to get cheaply to Australia and New Zealand, provided you don't mind changing planes in Japan. On the way home, the flights do not connect properly, so they put you up (free) in a 4 star hotel in Tokyo for the night! Where is the best place to buy tickets on JAL? This is my best advice based upon 10 years experience of selling discounted airline tickets - but if you think you already ... Read review

Advantages: Awesome, Friendly Service
Disadvantages: None at the moment

...Japan, I mostly go with Japan Airlines. Japan Airlines has what a passenger would want on an airline. I purchased my ticket on Japan Airlines ticket center. Unlike many airline ticket centers, I was quickly served by a very polite operator and soon had a ticket from Vancouver to Tokyo and back. At $2000, it is quite pricey. The operator gave me a $100 discount for I have flown on Japan Airlines before. My tickets came through courier in two days. ... Read review

Advantages: The whole kaboodle
Disadvantages: none that I can think of

I flew JAL from Sydney to London and it was the best flight I ever experienced. To start it all of the price was only beaten by Garuda - but then I'd rather do the journey by rowing boat than to fly with them! Since JAL did not have a direct flight to London we got a free nights accomodation at their own Tokyo Nikko hotel (4-star) including breakfast. The planes (both legs of the flight) were clean, the staff were very friendly and (since I am ... Read review

Advantages: Stopover in Tokyo, timing of flights.
Disadvantages: No personal in-flight tv on one flight, otherwise none.

...flights, including the stopover in Japan on the outward flight made my arrival in London almost bearable. Flying through the day, staying in a hotel at JAL's cost, then continuing the flight the next day was certainly a big plus. For that reason alone I would travel with JAL again. Unfortunately the same is not on offer on the return flight from London to Brisbane. I felt had nothing to complain about with regard to the food. It was much the same ... Read review

Advantages: Cheap
Disadvantages: Airplane food

I decided to travel to Australia last year on a very tight budget, so I booked my flights through one of those travel companies advertised in Sunday newspapaers. My flight cost me just over £500, which was great, but the flights themselves were not so great. There was not much leg more and the seats were very narrow. For a long legged European this made for a very long, uncomfortable flight, although on 2 of the 4 flights I did have a row of seat ... Read review

Advantages: Sheer courtesy
Disadvantages: Too crowded, cramped seats

Route flown : Narita - Seoul - Narita --- Check-in and Boarding --- The staff is wonderfully polite. The check-in agent looked at me and asked me if I would like a seat next to the emergency exit since it would provide me with better leg room. I pounced on that idea and thanked her very much for her thoughtfulness. Boarding with no problems. --- Aircraft --- A B747-300 with some 500 seats reminded me that Japanese are rarely as tall as ... Read review

Advantages: very good service
Disadvantages: not great choice of films

...business class to Osaka with Japan Air Lines last year and their service cannot be faulted. All business class passengers are offered a "menu" of services from which you can choose two options. They offer things like hotel discount in japan, vouchers for rail travel, extra points on the frequent flyer programme and chauffeur transfer. I went for the chauffeur transfer and a car and driver arrived at my home, transported me straight to the check in ... Read review

Advantages: Free Beer
Disadvantages: NO ROOM TO MOVE, Limited free beer

...leg of the tour was Japan to London. I assumed that Japan Airlines would be a pleasant change, a country of efficiency and technological brilliance! and boy I was wrong. Being a large chap of 6'4" my experience with JAL was more a chronic nightmare. During my visit to Tokyo, I noticed that many things are not built for the taller gentleman, no doubt due to the distinct lack of 6 foot + members within the populous. This mentality of catering for ... Read review

Advantages: Good competitive flight, good food
Disadvantages: stop in Narita

...tiring, and the stay in Japan was very confusing for 2 confused non-Japanese speaking tourists. We got off the plane in Narita after around 10 hours of travel, with only an overnight bag (our bags had been sent direct to London on our request), wandered around the airport going through customs, and finally found our hotel bus. This took a while to get to the hitel, where there was a fair queue to check in, as a large number of ppl off our plane were ... Read review