KLM Royal Dutch Airlines > Reviews

Advantages: None!
Disadvantages: Crappy service - no service and too much money for their flights!

...through the titles of the KLM opinion page and I really don't agree that they're a 'nice friendly airline', I think they are the absolute worst of airlines you could ever catch! My experience with KLM, was when I was returning to England with my daughter (3 months old at the time). Now, I do expect certain services when it comes to taking your children on long haul flights, (the flight with KLM was from Los Angeles to Amsterdam, then back to London), ... Read review

Advantages: COST
Disadvantages: COMMUNICATION WITH CUSTOMERS POOR

KLM is a very mixed bag for passengers from the UK. Plus points include excellent leg room and comfort in economy class. Staff and courtesy good and catering of a high quality. This together with the very low prices obtainable on flights to long distance destinations make it a winning combination. However there are minus points: in flight entertainment is poor - a key issue on a long haul flight, when compared with Virgin which offer individual ... Read review

Advantages: none
Disadvantages: none

...I arrived at Newcastle, the KLM staff were very friendly and helpful. Even confirming my booked seat, before leaving, I had to telephone Amsterdam to reserve my seat, and the operator spoke extremely good English. The food on the UK outbound service to Amsterdam was excellent, although the aircraft seating was rather cramped. When I got on the plane at Schipol, I was surprised to find, that I had a seat, at the front of the plane. The space there ... Read review

Advantages: ... on time ... one way
Disadvantages: old aircraft, surly staff, cr*p food

...aspect of the outbound flight! KLM claim that their fleet on 737's is the cream of the crop - however we boarded a tatty and quiet honestly smelly aircraft. The seats were tiny and I felt really crammed in to a window seat, I am only 5'7 and of average weight but my knees felt as if they were crammed in to the seat. This however was just the start .... the STAFF ARE TERRIBLE. I have never met such a surly bunch of cabin crew in my LIFE, I do not ... Read review

Advantages: large new fleet
Disadvantages: can be expensive

We have flown KLM now for a good few years travelling from Sydney Australia to Edinburgh via Amsterdam. They are in my opinion the worlds most reliable airline and we have never experienced any delays, always been able to pre-book our seats, order in kids meals and the cabin crew have always done their best to make the long flight comfortable and enjoyable. Our first trip over, our daughter was sick, so needed medical attention. The crew were very ... Read review

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Disadvantages:

I have flown with KLM several times over the last few years, and I must say they are getting more and more stingy. The actual flights are always okay, and they do seem to run on time as often or even more often than most other carriers, but unless you are an anorexic pixie you will leave the flight absolutely ravenous. What I don't like is that there seems to be a new trend in their end of the terminal toward pre-ordering meals for the flights. The ... Read review

Advantages: excellent service
Disadvantages: the european flights are dear

...the service is similar, but klm is still my favourite. The good thing about the program is that you can find cheaper flights online for members, and the online check in is also great, which once saved me from missing a flight. For several times i contacted the customer centre and have always been responded well...only exception was in brazil that i awaited for 15 minutes on the phone line until someboody answered it. The other times, whether ... Read review

Advantages: Their seating is very cramped and uncomfortable.
Disadvantages: The staff aren't that child friendly.

This airline does not cater well for families and especially for those taking along a baby or toddler. When I travelled with a toddler and a baby in tow. The stewardess did not lend a hand to hold the baby while were sitting down, and later no one offered to warm the baby's bottle. Also the airplane did not have any special facilities for a cot. Instead of seating us on the front seat, they sat us about five rows further back. It was only when a fellow ... Read review

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...if you book early enough, KLM also generally offer the cheapest seats available to fly over the pond. The one major downside to them is that most of their flights go via Amsterdam, which obviously adds time to the journey, and also means experiencing the wonders of the Bae 152 aircraft, which it has to be said does not offer the most stable of airborn experiences. Having said this, the staff remained courteous and extremely efficient throughout. On ... Read review

Advantages: on time, good service, helpful crew
Disadvantages: expensive, long time to wait for connection flight

...travelled so many time on KLM airlines to my trips overseas and I found it -at least in my opnion- a good airline. The flight was on time , the crew were so nice and helpful, the food and service were grear compared to another airline I took this year because it was cheaper. I truelly regreted taking the other company and that made me realize that KLM was a good company though the prices are a little bet expensive and the time that i had to wait at ... Read review

Advantages: friendly staff
Disadvantages: When there is a problem customer services aren't helpful

...a whole, I do find KLM is one of the cheapest, especially during school holidays. The timings of the correspondences are also well planned and it is easy to go from one flight to the other without too much of a rush. Amsterdam airport is also very pleasant: spacious but not too big (5-10 minute walk), with a lot of good restaurants, bars and cafeterias. But on the other hand, I have had several problems with them. My luggage often gets lost or is ... Read review

Advantages: Crash diet at no extra cost
Disadvantages: Long fast can be very uncomfortable

Food on KLM long-haul is in very short supply - at least in economy class! The worst is their morning departures from Asia. They serve a very basic breakfast, then decide its night-time in Amsterdam and dim the lights and close the windows. The idea is that passengers whose body clock is on 11am will go to sleep. It also means they don't have to serve another meal for 8 hours. And then its sparse in the extreme. It is not possible for budget passengers ... Read review