KLM Royal Dutch Airlines > Reviews

Advantages: helpful, friendly,caring
Disadvantages: none

KLM gives you the dutch experience that you want to experience. This dutch airlines sets its self apart from other airlines. This airline is among my two favorite airlines in the world. Their service has improved over the years that i have flown with them. It gives good customer service while in the air and it also caters good food. I found this airline to be really good when it comes translating from dutch to english for those customers that does't ... Read review

Advantages: They got me there
Disadvantages: I forgot my running shoes

...about a refund for my KLM return ticket (you have to try these things) as expected they said no but did offer to give me a credit note which was valid for 30 days. Oh, did I mention that when I arrived in Greece my suitcase did not. Aparently it decided to stay in Athens. Looks like the baggage handlers did not have their trainers on either. To their credit though they did have it delivered to the nearest train station by courier the next day. ... Read review

Advantages: none
Disadvantages: expensive, jobsworth staff and unfair with refunds

Won holiday to NY for st Patricks 2003. Cancelled due to the war in Iraq, jobsworth would not refund the money but awarded tickets for the value to be used whenever, after I chased them for 5 months, they only coresponded once, I called at least 20 times and wrote at least 5 times. Booked flights to amsterdam 09/03 for me and 6 yr old. No check in time on tickets so got to airport I hour before take off, stood in check in queue for 30 mins then ... Read review

Advantages: see text
Disadvantages: see text

I have flown KLM to the Far East (mainly Manila in the Philippines) several times in the past 12 months. The only reason I put up with it is the price. You can fly from your local airport to Amsterdam, which is fine, but there you board a jumbo jet. The first trap for the unwary is that the 747 is a combi (mixed passengers and freight) which means the stopovers en route last longer than usual because of cargo loading/unloading. The food is ... Read review

Advantages: Good service
Disadvantages: bit pricey

Eventhough mistakes have been made in the past, KLM's becoming more and more, the airline to travel with. A friendly staff, good beverages, excellent service. KLM, rarely taking off late, seldom arriving past the ETA, the flight itself is filled with current films, an option to listen to the news, good music on a variety of channels, and actual DECENT edible airline food. (Even their white wine isn't half bad!). And eventhough rates are going up all ... Read review