Kuoni

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1-15 of 21 reviews of Kuoni sort by Usefulness | Product rating | Date

 

The Big (Kuoni Wedding) Day.

Advantages: Choice, tailor made, helpful staff in branch
Disadvantages: Poor communication, woeful overseas assistance, wedding co-ordinator let down, failure to address complaints.

...get married overseas and a Kuoni wedding package seemed like the most convenient and easiest way of ensuring that all the legalities and arrangements were taken care of professionally and I would have less to think about myself. ==Booking, cost and pre-wedding== We wanted a city not a beach wedding and had decided upon San Francisco, a city I loved when I went their many years ago, before looking through the Kuoni brochure. We were pleased to see ...
...go ahead and book. Kuoni does offer weddings in a few other cities around the world but most are island / beach weddings. They generally include similar to our San Francisco package and price of course depends upon location. We made our booking in person in the Kuoni travel shop in London city centre. I found the staff knowledgeable, helpful and they seemed genuinely interested in us and pleased to be involved in a wedding. As well as booking the ...

Cat199 04.12.2008 · Read full review
Ciao members have rated this review on average: exceptional
Review of Kuoni

Value for Money

Hands off, Grandma! Switzerland is mine!

Advantages: Great value, great quality - package includes a lot
Disadvantages: Don't go to Arosa for the nightlife

...my 30s! Well, the Kuoni brochures dropped through my letterbox and, even though I had intended to head to the Italian Lakes, I was drawn to the holidays in the Graubunden region with their promises of crisp alpine air and stunning scenery. Being an outdoorsy person I decided there and then that I was going on a hiking holiday in Arosa. WHY AROSA? Arosa, situated in the Schanfigger Valley and surrounded by mountain peaks, is just over 1700m above ...
...conspicuous lone traveller. This Kuoni holiday delivered. BOOKING: I booked this package through Kuoni, using their UK call centre. The operator was friendly and well informed, guided me clearly through all options and, as I was booking at quite short notice, I paid in full by Debit Card. The package I chose and adapted was an unescorted one, and included return flights, rail transfers to the resort, fly rail luggage transfer for one piece of ...

tigswade 02.09.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

Trust in Kuoni for Quality

Advantages: Reliably competent, good local knowledge, sound judgement
Disadvantages: None in my experience

...East over 25 years ago, Kuoni had been a family household word, synonymous with outstanding quality. So when I saw the name Kuoni at the foot of an advertisement for a holiday in the Maldives that attracted me, I felt immediately reassured and had very high expectations. The publication was the Daily Telegraph magazine, another upholder of values that I felt I could trust. I tore out the advertisement and for about 6 weeks did nothing about it. ...
...in my arrival. The Kuoni representative greeted us at the airport, explained that she would be coming with us to our island where she lived and explained that she needed us to leave our tickets with her to confirm our return flights. We also left our main luggage which we were told would be taken to our island for us. It was slightly disconcerting parting with both tickets and luggage so immediately on arrival but at least there were a number of ...

Discerna 09.04.2003 (10.04.2003) · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

Exceptional Value and Assistance

Advantages: Wide range, wedding service excellent, easy booking and helpful!!
Disadvantages: Often perceived as the most expensive,online booking little confusing

...Eventually I was given a Kuoni brochure, I looked through, thinking it would be exceptionally expensive, and was very pleasantly surprised. They do a wide variety of destinations, including Central and South America, the USA, African and Asian continent as well as Australasia and Europe. The variety of "ways" in which you can take your holiday are also good - they do things such as 4 nights city, 3 nights beach, and various different combinations. ...
...wedding section call centre at Kuoni and they were never difficult or impatient. They went through everything we needed to know, from visa's to enter Kenya (our destination), the paperwork we would need to get married, and clear and concise pricing. They checked various dates for us and constantly offered advice and options. I did however, hold my breath when they were putting the price together for us, I was certain that the way I had priced it ...

bluetedgirl 21.01.2007 · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

TOTAL QUALITY and Total Flexibility

Advantages: Simply the best.
Disadvantages: They don't do many holidays in Europe.

Kuoni un-packaged the package holiday long before JMC had even been thought of. They’ve been offering mix-and-match facilities for many years. Apart from affordable holidays to superb destinations in splendid hotels and their magnificent service, Kuoni have another major asset. They don’t book massive capacity on planes and in hotels then try to sell them to us, each holiday is created at the time of booking. So, if you want to change ...
...all 5-star, etc. With Kuoni this is not a problem, you simply ask them to change the hotels to suit your preferences. If one hotel is cheaper then it will bring down the cost of the holiday. Because they use scheduled flights, it is also possible to change the number of nights in any particular destination, or even the order in which you visit destinations, subject to operational limitations. Our last Kuoni holiday was a two centre holiday to Thailand. ...

petehall 29.01.2001 (05.02.2001) · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

Always Reliable

Advantages: Escorted by tour guide - solves all problems
Disadvantages: Be careful with the food - only drink/clean teeth in bottled water

We have travelled with Kuoni on long distance holidays 4 times over the last 10 years, I can only say that they really are the most reliable tour operator around. Our most recent holiday was to India. This was our first escorted tour, 'Land of the Maharaja's' involving 2 weeks touring of Rajasthan. Our Kuoni tour guide, Grania Burke, was superb, looking after the party in a relaxed and good humoured way, dealing with rooms, tips and tickets and giving ...
...By the end of the fortnight she felt like a real friend. All of the hotels that were selected for us were first class, ranging from almost brand new hotel in Jaisalmere that looked like a palace to the converted fort at Rohet where we enjoyed a very atmospheric evening of entertainment by fire-eaters, dancers and magicians in the ruins of the old fort's tower. For the majority of the tour the breakfast and evening meal was included in the price ...

patlangfield 13.07.2000 · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

Great holiday, great value

Advantages: great price and great holidays
Disadvantages:

...holidays at great prices. Kuoni tends to suggest “luxury” holidays and they certainly feel like that. The difference is that they are also at an affordable price. They offer everything from a normal hotel in some far off country, to fully inclusive tours. I took a fully inclusive tour to Egypt and was very impressed. Kuoni employ only the best people and them people are local people who know the resort you are in, they know the history and the sights ...
...in a lifetime holiday at an affordable price, you won’t go far wrong with Kuoni. I can’t really find an area in which to criticise them. Take a look at their brochure and compare it to other tour operator’s. I think you will struggle to find a better holiday. ...

andybain 11.07.2000 · Read full review
Ciao members have rated this review on average: very helpful
Review of Kuoni

Value for Money

Disappointed

Advantages: Reasonably Priced for Long Haul
Disadvantages: Lack of Support

...time but decided to use Kuoni as they were offering a reasonable discount on the holiday we wanted. We called them to make the booking because we wanted to book seats on the airline - however they told us we couldn't do this because the names wouldn't be released to the Airline until 3 months before the flight. They were helpful in booking the room we requested and phoned Sandals to enquire if the room would be available for the two weeks we wanted ...
...was surprised and disappointed that Kuoni hadn't contacted us beforehand to advise the flight was cancelled and that there was no representative to offer help and assistance at the airport. (It was known the flight was cancelled at least 2 hrs before we were picked up for the airport). We were put in a hotel for the evening and still received no contact from Kuoni, there was also some hassle the next day and again there was no sign of a Kuoni rep ...

Vegasgal 12.03.2006 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

More than you pay for

Advantages: They exude an air of flexibility and competence that is borne out by their actions
Disadvantages: Pricier than some for routine destinations

...I had always associated Kuoni with exactly that, so I procured a brochure. That turned out to be the hardest part of the whole deal. I made contact online with them, and experienced nothing but friendly, helpful, flexible assistance. Our trip (to Oman) was not as expensive as I'd feared (based on my perception of their reputation), and indeed was significantly cheaper than many other options I looked at. There were some problems with our booking ...
...as a slight hiccup. The destination/accommodation was all we had hoped for. A further, very slight problem (transport from hotel to airport on departure) was also dealt with extremely satisfactorily. Overall, it could never be described as a cheap holiday, but you certainly get what you pay for, and dealing with them was a pleasure. I'm using them again for a reasonably exotic trip next spring, and all the indications are that I'll be having a ...

Choosy 26.09.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

Kuonis catering capabilities excellent

Advantages: resonable price, interesting tours, good guides
Disadvantages: NONE!!!

...and we thoroughly enjoyed ourselves. Kuoni chose for us to go by Air China which was an excellent airline, some of us had our doubts about flying with them but they made a good choice in picking them, (you can read my review about Air China too). In china they chose an excellent four star hotel right in the middle of beijing, (opp. about the hotel is also available). The provided us with a coach down to london from newcastle and one for use in ...
...pre-payed and we were taken to many different restraunts. All of our visits were pre-payed, we went to places such as Tian an men square, Mao's Mauseleum the great wall and forbidden city and we went to many different places in the city of interest. we stayed for six nights in chine and despite all of this they still managed to keep the cost quite reasonable! The tour guide they provided us with spoke fluent english and was excellent. One thing that ...

jonny1047 15.07.2001 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

Kuoni are better than most

Advantages: Good service
Disadvantages: Brochure lacks detail

...unfairly) of all operators. Kuoni seem a little different however. They model themselves on holidays for picky customers - those that do not want to accept "Hotel allocation on arrival". We've all been there (I know I have) and have been disappointed. Kuoni represent a professional service from first to last. At least that is our experience on a trip to the Far East. The presentation pack that came with the tickets was impressive. There was a ...
...our destinations there were a Kuoni reps to meet us at the airports and take us to our hotels. The taxi fares were all pre paid. Another issue that operators get rightly criticised for is the accuracy of their brochures. Kuoni, if anything, underplayed the hotels featured in their brochure thus leaving a refreshing surprise when we arrived. On the whole Kuoni appears somewhat different from the rest. A refreshing change. ...

Kristian 29.06.2001 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

Easy and reliable

Advantages: Excellent service!
Disadvantages: None

...you want to combine it. Kuoni offer numerous multi-centre holidays. You can look at different hotels and then decide which one you want to book. In addition, Kuoni let you book all excursion packages and hotel transfers online before you go. I found the whole set up extremely flexible, not like certain other travel agents that dictate every step of your journey. We finally decided to book 5 days in Dubai followed by a week in the Maldives. To my ...
...for free from Kuoni in the post little later. We also received a folder with all essential documents, tickets and travel advise in the post. All of these were very helpful as they included useful travel information and further information on our destinations, such as local customs, opening times, medical advice, etc. During the holiday itself I found the service Kuoni provided excellent! We were well looked after by our local representatives who ...

beachlover 06.09.2003 · Read full review
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Review of Kuoni

Value for Money

Kuoni Cuba: awful experience

Advantages: None
Disadvantages: Poor communication with local reps, very poor customer attitude, expensive for poor service

...noisy: don't believe the brochure Kuoni travellers get rooms on the better floors. The car rental voucher mentioned the wrong rental company. After lengthy discussions (what if you don't speak spanish?) they found out the car was booked at another company and we finally obtained it. Stress ! At the end of our stay, we had booked a beach holiday in Gran Hotel Occidental Playa Turquesa. Nice room. We paid a lot more than British or Canadian package ...
...be reachable by phone 24/24, he said. When we needed him, his phone was dead. At the office they said it was his day off. The transfers to and from the airports were again a mess. They did not show up, we had to take regular taxi's for which our vouchers were worthless. We almost missed our return flight because of this. Stress ! Upon our return I wrote an email asking for at least a refund of the taxi's. We did not even get a reply ! We went complaining ...

PLHGoes 07.06.2009 · Read full review
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Review of Kuoni

Value for Money

Kuoni not so great

Advantages: n/a
Disadvantages: Lack of customer service

...customer. I wrote to Kuoni on my return to the UK only to receive a pompous dismissive letter echoing the same lack of customer skills as their reps in resort. Don’t believe all the marketing fluff the service is awful. Since this experience I’ve always booked my flights, insurance, hotel and car hire direct over the internet - It saves you £’s and I’ve received better level of service than Kuoni. ...

Pie21 26.11.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

No wonder they are voted the best

Advantages: Well respected, established company
Disadvantages: abolutely none

...for an extended touring holiday Kuoni were one of the brochures I pored over. What a surprise to find their prices so reasonable. Well we booked and went. It was marvellous - all the hotels we stayed in were absolutely top class, the organised excursions cheap and tremendous value for money. Our varios tour reps were informative and exceedingly helpful, which is vital in a country like Thailand. I will certainly be travelling Kuoni style again. ...

placido 18.07.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Kuoni

Value for Money

1-15 of 21 reviews

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