Advantages: Most of staff are helpful and kind Disadvantages: Bad Reputation, One member of staff can let them all down
...of the night. Lufthansa is the largest carrier in Europe - apparently, Id never heard of them until I booked my holiday! I found them very modern and easy to deal with. My tickets were booked online so there were no actual tickets, my bookings were logged on the computers and they only needed my name and passport when I was checking in. Because I was flying via Germany, my luggage was automatically transferred, which made things much easier. With ... ...really nervous about flying with Lufthansa after reading other reviews on ciao, as many people have said that the staff are rude and unhelpful. On the 4 flights I was on every single member of staff was brilliant. Id definately use Lufthansa again. German and English newspapers and magazines were available and of course, the safety demonstrations were carried out in both languages. On the longhaul flights there were screens all over the plane so ...
NataliePhelan 21.03.2005
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: Excellent product for intercontinental travel, extremely improved punctuality, good meals on longhaul flights Disadvantages: Extremely poor meals on shorthaul flights, limited inflight entertainment (except longhaul Business & First)
Lufthansa German Airlines has succeeded over British Airways to become Europe's largest carrier. With a range of innovations in the field of e-solutions, Lufthansa also seeks to be the most modern airline worldwide. Here comes a complete check of the product and service quality of Lufthansa.
Those of you who have been reading my opinions have come to know me as an ultra frequent flyer. And, living in Germany, Lufthansa is my homecarrier. I have ... ...INTERCONTINENTAL FLIGHTS
Lufthansa operate an intercontinental fleet of Boeing 747-400s and a few 747-200s, as well as Airbus 340. The planes are all very modern and perfectly maintained - Lufthansa is the leading provider for aircraft technical services worldwide and runs inspections for dozens of other airlines. Among the real big carriers (i.e. those operating fifty ore more long range aircraft), only Singapore Airlines have a more modern intercontinental ...
From_The_Continent 08.03.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: they got me to england... Disadvantages: they got me 8 hours late to england... flight attendants are just brutal if you dont speak german...
...I came to England... flying Lufthansa had been only my third flight ever... (the previous two being the same day from Toledo, Ohio to Chicago, Illinois... then Chicago to Newark, New Jersey...) so I was relatively inexperienced when it came to flying...
I was expecting a lot of baggage checks and so forth... I was prepared for that... but ... I wasn't prepared for waiting ages to get on a Lufthansa flight...
Let's start off with a bit of history ... ...***HISTORY***
According to the Lufthansa website... the company was renamed in 1933 after "Deutsche Luft Hansa Aktiengesellschaft"... the original name for the airline... joined "Deutsche Aero Lloyd" (DAL) and "Junkers Luftverkehr" in 1919...
As for that exciting flying anorexic duck of a logo... it came from the DAL... along with the colors that are just beyong tacky together... blue and gold... GAGS In 1945... when Germany lost the war... Lufthansa ...
Coxecal 25.02.2003
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Advantages: Was cheaper at the last minute, free food, assigned seating Disadvantages: Unless you are going to Germany you have to connect
...some more, and found that Lufthansa was offering a price of just over £100 including taxes. Sure, I had to fly from Heathrow, which is always a joy, and change in Frankfurt. But to save well over 100 quid, why not? Plus I could get miles on my Air Canada plan.
I used to fly LH a lot in the 70s, transatlantic from Geneva via Frankfurt, so it was fun to try them out now.
I booked online and was "issued" an e-ticket. Lufthansa has several check in ... ...On all planes, including the Bae 146, the legroom was adequate, and the seats themselves comfortable enough.
All in all, I would rather fly direct with EasyJet, BA or Swiss, if the price is right. But where Lufthansa offers a substantial saving, I would certainly use this route again. ...
Quakerman 10.03.2005
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: Quick check in Disadvantages: Poor services on board
...last August bank holiday by Lufthansa and was dismayed by the way I was treated on the journey there.
In City airport I was fine I had no problems checking in and boarding and was surprised that the plane actually left on time which is very rare for me when flying.
To Berlin
Firstly the air steward went through the safety procedure in German then English. The English version seemed a lot shorter which alarmed me as I managed only to catch a few ... ...then never to fly with Lufthansa again. All I wanted to do was arrive in Berlin and get something to eat that was edible.
Return journey The return journey was a bit better; there was a lot of waiting around in the airport. When I arrived I was told that the checking desk was not open half an hour later I saw German people checking in. I don’t know if it was because of the German/English history but I am Caribbean so am not interested in their ...
Lorriee 04.09.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: Clean, and... that's about it... Disadvantages: Poor service, No Personal screens, Pathetic legroom, Poor experience all round
...that I am never flying Lufthansa again, full stop. First, it was packed. There wasn't one free seat. Lufthansa you see, doesn't believe in leaving a little room for error's sake. They pack em' in.
In such a film-packed season (halfway through 2004's summer movie time) there wasn't a huge amount on offer. "Dirty Dancing 2: Havana Nights" sounded somewhat rude and not the sort of thing you'd let your children watch (springing to mind several rather ... ...far the worst thing about Lufthansa is the Legroom. Take Ryanair's Legroom and divide it by half. That's the answer folks.
About an hour later we heard a crackly voice buzz down the loud speakers - one of the stewardesses spoke in a completely uniform tone, but I fancy I sensed some trembling in her voice. She said something that went like this:
"We are sorry to inform you that a passenger on board has been taken very ill, and If there is anyone ...
ps2gamer890 14.12.2005 (16.12.2005)
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Advantages: The planes have wings Disadvantages: Staff, brand image, general airline persona
...I actually hate the colours Lufthansa use, they remind me of a new born baby's jaundice. i.e. a murkily type of yellow. The in-flight magazine was useless and I didn't even bother with the radio, infact I'm not even sure there was a radio.
The planes themselves seem on the old side, and quite well used, the seats were fairly comfortable.
Well anyway that’s the last time I fly with Lufthansa. ...
gideon 04.11.2001
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Advantages: Flew to Frankfurt Disadvantages: If there is a pilots strike they will abandon you
...may not be aware that Lufthansa are presently going through a number of pilots strikes. I certainly was not aware until I got to our offices in Mainz and they said that these strikes were happening every Thursday. I was due to fly back 22:20 by Lufthansa. There was then a huge amount of confusion as to whether the flight would run. The agents initially said yes, then no, then yes. On this basis we went to Frankfurt Airport to get the flight.
The ... ...I would hazard guessing that Lufthansa pilots are not on the breadline. To make such a demand appears unreasonable. However the problem that I have with Lufthansa is not due to their internal problems but how they deal with them with the public that is, the passengers, that is, me.
The cancellation of the flight was confirmed when we arrived at the airport and it soon became clear that all possible alternative flights were fully booked and I would ...
polydeuces 20.05.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: Punctualily and frequency provided their pilots are not on strike Disadvantages: Congested, Business Class seats too small
...therefore transferred my ticket to Lufthansa from Bombay to Frankfurt and Frankfurt to Rome. Lufthansa use a 747 from Bombay to Frankfurt so I was expecting good things since Alitalia use a smaller MD-11 aircraft and since I had never travelled on Lufthansa previously. As soon as I entered the aircraft and approached my seat all my expectations were gone. The Business Class section is huge. They must be having at least 80 seats. The seats are a lot ... ...main difference between Alitalia and Lufthansa were the seats (as I had mentioned in a earlier opinion on Alitalia). Alitalia's seats are huge whereas Lufthansa's are a lot smaller. Also their business class is just too large just too many seats, whereas Alitalia's just had about 30 seats so you always had proper attention and service at all times. Sure they might have more cabin crew but the ratio of crew to passengers is a lot less and thus less ...
vinodgm 03.06.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: clean , efficient, good value Disadvantages: not generous inflight
...to connect at Heathrow with Lufthansa to Frankfurt and then on to Amman in Jordan also with Lufthansa. Checking in the baggage was easy and we were checked in all the way to Amman and our seats were assigned all the way too so we were all three of us sat together.We had a 3 hour wait at Heathrow which gave time for shopping and the change in Terminals from 1 to 2.The first Lufthansa flight was from here to Frankfurt and the plane was a very clean ... ...of this for £350 including taxes was extremely good value for money. I wouldnt sday that Lufthansa are the best airline in the world but are efficient, clean on time and adequate in flight service. So if thats ok for you go with it was stress free and no problems. ...
iainkay1 23.10.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: legroom, good customer service Disadvantages: small snack unless first class traveller
...rat problem) and took a Lufthansa return to Hanover airport. Why Lufthansa? They were the cheapest - but with respect, there's not a huge choice of carriers.
The plane was amazing. It was quite small, but had leather seats throughout. Not only were the seats leather, but also I had ample legroom. No deep vein thrombosis for me!
You don’t get a decent meal- a sandwich and a drink only on this flight. First class get the full Monty, but I traveled ... ...even took off and landed on time.
The return flight
Through my own stupidity, I missed my return flight, but that didn’t matter. I gave them the wobbly lip treatment at the sales desk and they put me on the next plane without a quibble. Everyone was very friendly and helpful, and I’d have no hesitation using them again.
Well done Lufthansa! ...
jelightfoot 12.02.2001 (14.02.2001)
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Ciao members have rated this review on average: very helpful Review of Lufthansa
...regular Economy class traveller with Lufthansa for 1 year between Heathrow and Frankfurt.
From my experiences with other airlines I would rate them as 'average'. The flights I had were almost always overbooked leading to myself joining the standby queue on occasions. Despite the overbooking and delays leaving Frankfurt, the majority of my flights landed on time which I see as a very good quality of service. The food in Economy is of a poor standard, ... ...compensation of approximately £200. Lufthansa once tried to give me this in the form of airline vouchers (I got upgraded in the end though). In the terms and conditions when flights are booked, there is a section which specifies what compensation you are entitled to - it states that you are entitled to airline vouchers or cash (the passengers choice!). Make sure that you push for this - I think it is an EC regulation so should apply across European ...
ndgandy 29.12.2000
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: Good service, relatively nice surroundings. Disadvantages: Fellow passengers...
...not to scream.
The Lufthansa stewardesses are more accustomed to business types, and will gladly take care of your needs. Just don't pinch their arses or say things like 'wahey!' to your mate...they're just not ready for it.
Settle down into your imitation leather seat and prepare for the flight. Perhaps the main drawback of flying with Lufthansa is that you have to travel with quite a lot of Germans. I'm not saying that in a typical English "Two ... ...of the stewardesses segued in and dissolved the tension.
My cake and my glasses made it to England in one piece, while her flowers were fit for the compost heap. If you can tolerate the 'arrogance' encountered on these flights, Lufthansa are a good airline to fly with. ...
Plissken 17.02.2001
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Ciao members have rated this review on average: very helpful Review of Lufthansa
...have flown 4 times on Lufthansa recently.
What can I say? You get what you pay for!
My flight between Munich & London Stanstead was great value at about £70. To get this price though you must get someone in Germany to book the ticket for you. Otherwise it's almost double this price to book from the UK.
Their baggage policy is reasonable - they allow two pieces of hand luggage and up to 70kg of luggage. I was not pleased when I was told that my ... ...airport. To my shock, the first time I flew with Lufthansa I was given the measly choice of a 30g packet of Macadamia nuts or a chocolate biscuit. Even asking for a couple of each does not satisfy if you have been counting on the in-flight meal to refresh you. ...
nikammar 21.11.2000 (29.11.2000)
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Ciao members have rated this review on average: very helpful Review of Lufthansa
Advantages: good value, comfort, service Disadvantages: food
...eventually ended up on a Lufthansa flight which cost £163 (inc airport tax). Outbound, the flight was from Birmingham International Airport to Dusseldorf then to Lyon. Inbound, it was from Lyon to Munich then back to Birmingham. I hgave to say that this was an inconvenience, having to change, but nevertheless the waiting time for each connection was only about 20-30 minutes.
It was my first time flying but the stewards and stewardesess were very ... ...The flights mainly consisted of business people so I did feel a little out of place in my shorts and t-shirt againts the Pierre Cardain suits!
On the whole I would have to say Lufthansa is a good flight company. The service is good and the prices are reasonable. ...
Lisa4 13.02.2001
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