Advantages: Great range of package holidays Disadvantages: Sometimes the price when considering the cost of booking online
Lunn Poly is a travel agent that I have used for the last three years, and will use again this year for booking for annual holiday in the sun. My girlfriend and I are so impressed by the service that we receive that we use them every time. I've covered everything that I have encountered in this review and hopefully it will help you make a decision of going in and giving them a try.
The first year we decided to go on holiday in 2002 we wanted to ... ...see what would come up on their system, one of the hotels we liked was on offer in a special offers newsletter that the company
prints. So, we were able to save money on this choice of accommodation and package. The staff are very friendly and when we went to book our second holiday we wanted to go back to Ibiza and used Lunn Poly again, the offer wasn't available this year, but the staff gave us some tips on how to get the price down! Last year ...
johnsy32 19.01.2005
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: excellent service Disadvantages: insurance is not competitve
Every May I dream about going on one of those cheapo bargain breaks. You know the one I mean £99 for a week some where nice and hot. Well this year I decided sod the bank manager I'm going!!!
My mission there for was to find a cheap and I mean cheap holiday for my daughter and I. My first port of call was to try the online travel agents. Well after about an hour I was really no further on. Some sites where good others were down right awful and to ... ...Next stop was to flick throw teletext to find a few free phone numbers. I was particularly tempted by a couple of Greek holidays so armed with a pen and paper and my bit of plastic I rang a couple of companies. One offered to ring me back and never did. Another company really did try their best to accomadate, my requests of half decent flight times, ie not at the dead of night. But this would have meant departing from Manchster and returning to Gatwick!! ...
jo1l 25.05.2001
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: Good service Disadvantages: None so far
I should have been in Las Vegas today, pushing the balance on my flexible friend hard, however, due to events on 11th September and my already neurotic fear of flying, my present of a fleeting visit to San Fransisco and Vegas to visit some old school friends, for my partner to celebrate his initial successful treatment of skin cancer is once again a distant dream, but my yearning for a holiday SOON becomes for me something like an obsession, one ... ...before Christmas has set me off again, so its off on the trail of the Holiday Brochures again (when I should be studying) and checking out what I can afford.
Now when it comes to tour operators, I am loyal, preferring an arm of the Thomson brand above all others, when it comes to the Travel Agent I will go with whoever offers me the best deal, although these days prices generally tend to differ little, but the add-ons such as free insurance, free ...
sue.51 03.11.2001 (17.11.2001)
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Advantages: They will try and assist Disadvantages: depends on the staff memeber
...have booked a holiday via Lunnpoly with JMC. I booked this holiday before I had the opportunity to read your comments .But what is done is done or is it???
Lunnpoly offers holidays with the majority of tour operators.You are able to book online or at the shop in the highstreet .It is important to stress that these are not linked,and only where you booked the holiday will have access to the details.
My holiday is to take place in April .I will be ... ...to what I was paying Lunnpoly for until that evening…
My father, had recently been assaulted by a group of youths,(he and my mother have endured constant threats and it was essential that I got everything right for the holiday) the case was postponed as the defense felt that they needed longer to prepare. That afternoon my father had been called and was advised that since he was a key witness that he would have to attend, the new case date ...
Diane22025 03.02.2001
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: na Disadvantages: Rude, threatening, disregard for customer confidentiality
After two months of campaigning on a neighbour's behalf, I feel justified in lambasting Lunn Poly. My neighbour had hoped to have her first holiday away with her daughter for over three years and had booked a holiday with LP. At the time of booking she paid a deposit of £20 and received confirmation of the booking by post a week later. However, subsequent to this shereceived two phone calls at work from a gentleman unknown to her, who had copies ... ...numbers and holiday dates. Further to this he then sent her the confirmation papers along with a letter. As you will appreciate she was disturbed to find that all her details had been sent to a third party.
She contacted the travel representative dealing with her booking at the Lunn Poly branch and indicated that she was highly reluctant to proceed with the holiday in these circumstances. The representative stated that she would have to pay a cancellation ...
oedipus 23.01.2001
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Advantages: Cheap holidays, but are they really Disadvantages: this insurance lark is getting out of hand
Iam slightly disappointed with Lunn Poly.In october last year I booked a holiday for me and my husband to Tenerife. We are travelling there this March.
The staff there were really friendly and one of the staff found me a good offer.
it was for the Ocean Palace apartments Las Americas. This is a four star complex which is new and situated on the outskirts of Las Americas.
The rooms are an all suite, just a posh word for a studio apartment.
The ... ...us, that included the cost of the rooms and the flights, holiday insurance and transport to the airport.
I queried the free insurance and free transport as they generally only give one free not both.
yes she said insurance and transport is free. well i went back to work high as a kite, i don't normally get such a bargain.
over the weeks I paid a bit off the balance every time i had some spare money.
The documents came through and i noticed the ...
belinda9 09.02.2001 (18.02.2001)
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: Very efficient, a little competitive, good customer service and knowledge of destinations in which they give. Disadvantages: Very slow service at times, slow computer system and outdated shop.
...only booked a holiday through Lunnpoly once and that was last year. There is no doubt that why people go back to the holiday shops. Personally I did not like the travel shop due to the length of time that I had to wait to see a sales consultant (or whatever they are called) in the Arnold branch that is situated in Nottingham. Although once you are being dealt with, they are very professional people. They know alot of detail about everywhere in which ... ...(now I am going off Lunnpoly subject).
The appartment was exactly like it was in the brouchure and was very to the point in how it was situated. The knowlegde of Kardemina, Kos was very detail by the sales consultant as well. I would go again, but not through Lunnpoly.
However, after waiting a long time to be dealt with, and then being seeing to by the sales person, I was looking around. The shop itself was very tidy, with only new brouchures on ...
christopherbrown 18.01.2001
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: Good service, loads of shops Disadvantages: None
We've booked our holiday for this year through Lunn Poly for the first time, and I have to say, I've been very impressed with them.
Myself, my husband and another couple had decided to go to Kenya on a First Choice holiday. I rang round a few shops and the Manager at Lunn Poly came up with the joint best price of them all. He also said that they guarantee to beat any quote. When I phoned back to say we'd had exactly the same quote as they'd given ... ...insurance for free (an extra £9.99 per person) and scrapping the amount you have to stand to before you can claim (which was set at £50 per person). We decided to book with them as he'd been so helpful getting us a good deal (saving over £300 on the same holiday with a couple of different travel agents), and he was equally friendly when we went into the shop to pay the deposits.
However, due to financial constraints, we then decided to cancel the ...
Sam-Hay 06.03.2001
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Ciao members have rated this review on average: very helpful Review of Lunnpoly
Advantages: Almost in every town Disadvantages: none
I have booked holidays from various travel agencys and sometimes feel i have been misled.However after trying lunn Poly i would never go to another travel agent again.
The staff are extrememly helpful and you always know what you are getting, everything is always well explained and you can always find the resort you want and compare prices.
The good thing is that you know exactly what you are getting for your money and you can always get a free ...
PaulineS 29.07.2000
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Advantages: Convenience Disadvantages: Ridiculous profit margins for a basic service provided by the Travel agents
I recently made a price comparison for hotels in Europe and Las Vegas USA. I was amazed by the results i found a big difference between the prices offered by the travel agents and by booking directly with the hotel company.
This puts the case for need to book using travel agents and tour operators into perspective. 1 phone call to the Hotel Loren in Las Vegas was priced at $65. $65 in Pounds sterling is priced at approximately £32-£35. Ok i know ... ...transaction fees. However multiple searches using online sites showed the price to be in excess of £60 a night per person per room. So using a travel agency/tour operator for a 10 day stay would cost over £300 more than booking the accomodation directly with the supplier. The hotels need the capacity to and generally have no specific trade deals with the tour operators. The hotels in the USA are able to take credit card bookings as they need custom, ...
costas1234 22.12.2007
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Advantages: none Disadvantages: no interest in sorting problems
...them deal with it.
Lunnpoly was sat there waiting for me on the high street, so I made my first mistake and went in.I explained that the holiday I wanted to book was only a U.K. break and was reassured that all customers were valuable etc. etc. Mistake number two I believed her! The holiday was booked deposit was paid and I left awaiting confirmation and feeling quite bright.The confirmation arrived,holiday paid in full, all I needed now were the ... ...should be arriving,so I contacted Lunnpoly who said that the company did not give out this information any more.In the end I took matters into my own hands and liased with the tour operator directly and solved the problem myself.
I would never book a U.K. holiday through a travel agent again as I feel that their only interest is in foreign holidays as they earn more in commission.I did not ever feel like a valuable customer, only a nuisance. ...
united 13.05.2001
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Advantages: Excellent Sales Staff Disadvantages: Final Payment Period
At Easter I had booked to go on two holidays to Greece and Belgium which were unfortuntly cancelled due to lack of numbers so I was faced with three weeks holiday and not a thing to do. So I booked one holiday over the phone with a leading tour operator and was headed to Italy for nine days but was still unsure what to do for the rest of the holiday when I walked past a Lunn Poly office and thought I would give it a go.
I walked into the office ... ...hello and told that they would be with me in a minute, which they were which is unsual for some travel agents as you tend to wait around looking at endless brouchers before getting fed up and walking out (well I do anyway). Anyway once one of the staff was free, I proceeded to tell them what I wanted as I had nothing in particular in mind and had not even looked at broucher, I wnated a holiday for approximately 5 days, half board with sunshine if ...
gnome12 30.04.2004
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Despite Lunn Poly's strange name, they really do have super staff. I was looking for a short break at very short notice and the lady at the branch bent over backwards phoning people and checking their computer to find me something suitable. She was able to find me a very nice long weekend in Bruges over Easter which I really enjoyed. I was a bit apprehensive about picking the tickets up at the airport but I had no need to worry as they were exactly ... ...last minute trip to Venice with them and she was also able to get me an excellent deal at a very nice hotel quite near the centre. I was really pleased with the effort that was made on my behalf and would definitely use them again to book my holidays. ...
penguin_too 08.09.2000
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Advantages: Great customer service Disadvantages: None that i've noticed
As an AVCE Travel & Tourism student I have a wide knowledge on travel agencies. One of my assignments was to review 4 agencies and give them a score out of 100. I gave Lunn Poly 85.
As soon as entering the shop I was greeted immediately, asked if i needed any help and was offered a seat and asked where I wanted to go. The agent offered me three brochures and seemed genuinely interested, making conversation between her phonecalls regarding my enquiry.
... ...brochures to match my requirements, so the clerk used the computer.
She was very polite and patient, and spent time helping me find the best holiday. She also spoke confidently about the area and discussed places to visit, proving to me that she had a good, genuine knowledge of the destination.
The prices and charges were clearly explained and details were written down.
Her sales technique was excellent, as she was persuasive without being forceful.
...
Jennyrose 08.12.2004
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Advantages: Everything was of an excellent service! Disadvantages: Couldn't find any at all!
I booked my last holiday through Lunn Poly travel agents. Everyone in the shop were really helpful from the moment I walked in the door. I wasn’t sure where I wanted to go, or how much anything was going to cost. They took me through all the different price ranges and what sort of holiday I could get for each. All the holidays I looked over all seemed really nice, but one of them really caught my eye. We sat and discussed all of the details, then ... ...I was really disappointed, but I was assured that they could get the price down to my limit. Two days later I went back and the woman who had helped me recognised me instantly. I was impressed, and even more so when she told me that the holiday I wanted was now available to me. From then on, when booking the whole holiday, insurance and sorting out my currency, the help never stopped. The best thing is that I really enjoyed my holiday, and don’t ...
Jenn_R 24.07.2000
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