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Home > Travel > Holiday Essentials > Bus Companies > Mears Transportation (Orlando)

User Reviews

for Mears Transportation (Orlando)

Rating Summary based on 15 reviews

  • 5 Stars
    		5
  • 4 Stars
    		0
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		10

Detailed rating

  • Customer service
  • Frequency of bus / buses
  • Quality of Rooms
  • Reliability
  • Speed
  		• 2.5
  		• 2.4
  		• 3.0
  		• 2.4
  		• 2.1

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 15 Review(s)
  • 8 of 8 Ciao users found the following review helpful
    Picture of Dalesman

    Dalesman

    1 Star Mears Transportation Florida 19/08/2000
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Plenty

    Mears Transportation in Orlando Florida has to be one of the worst experiences I've ever had, and as a former licensed International Bus & Coach Operator myself and a corporate Member of the Institute of transport Administration, I think I am more than qualified to write a professional opinion.. ~~~o0o~~~ Mears are being used by Virgin Holidays and are just about everywhere in and around Orlando, they do the Hotel Transfers to and from the airport, Virgin Holiday excursions, plus transportation from the hotles to all the Theme parks, and in addition they also run a large taxi company, who ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of klmill5

    klmill5

    1 Star Worst Transportation Service EVER!!!!! 06/06/2005
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages MANY

    While visiting Orlando on our honeymoon, my husband and I got off of our plane and went to Mears for transportation assistance. We told the customer service representative we would be staying at the Grosvenor Resort for 4 days and asked him what the best means of transportation would be. He said that a shuttle would take us back and forth to downtown Disney, but that we would need transportation outside of the park. He said that for 4 days, we could get transportation ANYWHERE outside of the park with this 4 day $148 super pass. Of course we thought this was a much better deal than we could ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of ElsaMae

    ElsaMae

    1 Star Round Trip mess up 08/08/2010
    User doesn't recommend the product

    Advantages Advantages First trip was OK

    Disadvantages Disadvantages right hand doesn't know what the left hand is doing, unorganized

    I traveled to Orlando recently with a co-worker for a conference. Once we landed in Orlando we bought a round-trip ticket with Mears. The trip from the airport to our hotel was uneventful, however, the return trip was not. I was told to call 24 hours in advance for pick up, which I did. I was told for a 12:15pm flight we would be picked up at 8:40am. Seemed a little early, but we were ready and outside at 8:30am. Promptly at 8:40am we see a Mears van pull into the parking lot of the hotel across the street, it picks up one passenger. The van comes to our hotel and informs us that we are not on ... more
  • 4 of 4 Ciao users found the following review helpful
    5 Stars Quick review of Mears Transportation (Orlando) by mrbridger 24/06/2007
    No idea what there are all these bad reviews of mears, i've always had very good service. I've used them countless times to go to the various theme parks and they've always been on time both going and returning. I used them a week a go to go to my hotel and the shuttle bus arrived within 15 minutes of me going to the pick up point at the airport and the return journey they were bang on time. would always use them again and would recommend them to anyone
  • 6 of 6 Ciao users found the following review helpful
    Picture of michaeljk

    michaeljk

    5 Stars Great value for money and friendly staff 01/02/2009
    User recommends the product

    Advantages Advantages Low fares, buy tickets in advance on website, door to door service

    Disadvantages Disadvantages Half an hour wait at airport for a minibus

    I don't understand why Mears Transportation are getting so many bad reviews. I used their shared minibus service yesterday - 31 January - and was very pleased with the service. I booked my one-way ticket on the Mears Transportation website 48 hours before travelling and at a cost of $20.00. Upon arrival in Orlando, the company's desk was clearly signposted and I was assisted by a friendly member of staff when using the self-service ticket machine. With my ticket, I went to the bus stop outside and was told there would be a wait of approximately 30 minutes. After exactly 30 minutes, the pager I ... more
  • 11 of 15 Ciao users found the following review helpful
    Picture of kmlawson

    kmlawson

    1 Star Pitiful Website 06/07/2004
    User doesn't recommend the product

    Advantages Advantages Large Fleet

    Disadvantages Disadvantages In the age of the internet, Mears website is least informative!

    Located the Mears website to reserve transportation from Orlando Airport to local hotel. Navigated through the details of my reservation; destination, flight information and dates. Clicked through the confirm reservation and entered my credit card infomration. The confirm screen redisplayed and as a result was unable to pay. Clicked on the "Contact Us" link and only local phone numbers are displayed with a physical mailing address. In the age of the internet one would think the Mears website would provide an email link. What is the purpose of a website if you cannot schedule customer pickup or ... more
  • 5 of 11 Ciao users found the following review helpful
    Picture of mpwheatley

    mpwheatley

    5 Stars Mears - Excellent Customer Service 20/05/2006
    User recommends the product

    Advantages Advantages Easy Website Booking, Excellent Customer Service, Good Cars

    Disadvantages Disadvantages None

    I recently had an issue with Mears when I booked one of their towncars to collect me at Orlando Int Airport but the driver was not waiting for me. This was due to incorrect advice given to me by one of their representatives by phone when I made the booking. However, although the driver was not there, after a short delay I was collected and I arrived on time at my destination. In hindsight this was a fairly trivial inconvenience. To Mears credit they read my review at Ciao! and refunded me the complete cost of the service even though I had not asked for it. That is excellent customer service ... more
  • 5 of 17 Ciao users found the following review helpful
    Picture of Beachbumb

    Beachbumb

    1 Star Don't Do It! 16/03/2004
    User doesn't recommend the product

    Advantages Advantages If you are one or two people the shuttle is cheaper

    Disadvantages Disadvantages it takes FOREVER to get to your hotel and the vans are packed full of strangers

    Mear's transportation shuttle was by far one of the worst experiences I have had with an airport shuttle. First off, it took forever to get ONTO the shuttle (there was a line). Secondly, it took forever to get to our hotel (we stopped at about 9 other hotels on the way to ours). Thirdly, for the price, it probably would have been better to take a taxi or one of the many limousine or transportation services in town (we found out that there are hundreds!). Here is a list of a few of the companys that we have used on our visits to Orlando, Florida: www.gardentoursandtransportation.com - Excellent ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of retailwonderer

    retailwonderer

    1 Star The Orlando airport Mears shuttle is not worth it; don't bother 15/05/2011

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    Poorly organised, don't tell the truth, bad operation. Many unhappy customers. I called one day in advance and was told the wait for a shuttle would be up to 30 minutes and there could be one or two other stops before mine. Okay, that sounded reasonable. When I arrived at the Orlando airport and purchased my ticket, I was again told "up to 30 minutes". When I gave my ticket to the started, he said "about half and hour, maybe longer". After 55 minutes, he told me there were still a lot of people ahead of me, he didn't know how long it would be, and he didn't know how many stops there would be ... more
  • 7 of 23 Ciao users found the following review helpful
    Picture of hilarymac

    hilarymac

    1 Star Don't use this company 29/09/2004
    User doesn't recommend the product

    Advantages Advantages They had a desk in the airport

    Disadvantages Disadvantages Wrong hotel then failed to pick up

    On arrival at Florida, they were the transport us to our hotel. The driver dropped us of at the wrong hotel. Luckily our hotel was within walking distance of the one we were left at. On the day we were due to leave they were supposed to pick us up by 10.45, They never turned up. By 11O'clock I phoned only to be told they had problems but a taxi would be sent. Forty minutes later after a few more calls made by myself to them, and being told there was definately a taxi on the way, a small taxi finally showed, we had 6 cases. We only just made our flight. But it meant we didn't have time for ... more
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