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Community Level 2vkitten

vkitten

Mercury Direct

AdvantagesEase, Efficient, No pressure to buy

DisadvantagesNo face to face selling

"...recently booked a holiday with Mercury Direct to Mauritius and would like to share my experiences with you. Mercury Direct advertise their holidays on the internet and in the newspapers. As far as I am aware they have no travel agent in the high street. I found them purely by accident whilst trying to find somewhere hot for a holiday next January. The web site is really colourful, very easy to use and has loads of pages to view. It sells holidays ..." Read review
07.08.2005

Ciao members have rated this review on average: helpful

Community Level 1Bejeezus

Bejeezus

Mercury Direct/Sunspot - No Thanks!

AdvantagesCheap - thats about it!

DisadvantagesDangerous Inadequate Accommodation, Questionable Business Ethics and Poor Customer Service!

"...claiming to be 3* accommodation, Mercury had no intention of accepting any kind of blame! Here is a list of the problems; My apartment had a steep internal staircase leading down into the living area, the stair railing was broken and absolutely dangerous! breaking just about every Health and Safety rule going. This was eventually fixed (albeit inadequately, to break again later) on the third day of our visit. The Safe door in my apartment ..." Read review
11.07.2006

Ciao members have rated this review on average: helpful

Community Level 1ffione

Quick review of Mercury Direct

"My wife and I have just returned from a holiday at the Club Bali Mirage, Bali, booked through Mercury Direct. There were absolutely no hitches from start to finish and we found the hotel to be pretty well faultless. Good facilities, excellent staff who could not do enough for you and good quality dining. The hotel is well situated next to the beach and within easy reach of shops. With only 90 or so rooms the hotel has an intimate and very friendly atmosphere about it. Had some memorable trips around Bali and made many new friends. We would not hesitate to recommend the hotel and Mercury Direct to future customers.
21.10.2007

Ciao members have rated this review on average: helpful

Community Level 1mirry99

mirry99

disgusting to ignore customer complaints

AdvantagesNone

DisadvantagesVarious.Not cheap full of hidden extras i.e. water at meal times.

"...saw the advert. never again.Be warned. Mercury Direct also operate as Sunspot. Another one to avoid! ..." Read review
10.02.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1greenjade

greenjade

Definatly would use Mercury dIrect again!!

Advantagesthey tried to get me the lowest price! and the destination is lovely!

Disadvantagesthe time went too quickly!!!

"...recently went to mauritius with Mercury Direct and thought it was fantastic! I had an all inclusive package at the heritage golf resort and spa and me and my husband loved every minute of it. The hotel itself was at an excellent standard and our operator Mercury Direct remained proffessional throughout- as this was my first "long-haul" destination that i had ever been to i was apprehensive about going but the lady the other end of the phone knew most ..." Read review
02.06.2008

Ciao members have rated this review on average: somewhat helpful

Community Level 1susan5mith

susan5mith

MERCURY DIRECT

AdvantagesExcellent value for money, excellent service, highly professional staff.

DisadvantagesNone! - a brilliant company... it was a pleasure doing business

"...a holiday to Malta with Mercury Direct/Sunspot Tours and have to say i was 100% satisfied with the organization and quality of the holiday. From the moment i called the lady i spoke to was professional, efficient and most of all knowledgable. She gave me sound and good quality advice, and helped me choose a great holiday. When i arrived in Malta i was met by my rep, who was very kind and pleasent (no hard sell!), just helpful Our transfers were ..." Read review
18.10.2006

Ciao members have rated this review on average: somewhat helpful



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