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Super

“Mercury Direct”

published 07/08/2005

Ease, Efficient, No pressure to buy

No face to face selling

I have recently booked a holiday with Mercury Direct to Mauritius and would like to share my experiences with you. Mercury Direct advertise their holidays on the internet and in the newspapers. As far as I am aware they have no travel agent in the high street. I found them purely by accident...

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Not for me

Cheap - thats about it!

Dangerous Inadequate Accommodation, Questionable B...

I took a holiday with Mercury/Sunspot last year despite the fact that the apartments in question are now being investigated by the Maltese equivalent of the trading standards for claiming to be 3* accommodation, Mercury had no intention of accepting any kind of blame! Here is a list of the...

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Super

published 21/10/2007

My wife and I have just returned from a holiday at the Club Bali Mirage, Bali, booked through Mercury Direct. There were absolutely no hitches from start to finish and we found the hotel to be pretty well faultless. Good facilities, excellent staff who could not do enough for you and good quality dining. The hotel is well situated next to the beach and within easy reach of shops. With only 90 or so rooms the hotel has an intimate and very friendly atmosphere about it. Had some memorable trips around Bali and made many new friends. We would not hesitate to recommend the hotel and Mercury Direct to future customers.

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Excellent

they tried to get me the lowest price! and the des...

the time went too quickly!!!

i recently went to mauritius with Mercury Direct and thought it was fantastic! I had an all inclusive package at the heritage golf resort and spa and me and my husband loved every minute of it. The hotel itself was at an excellent standard and our operator Mercury Direct remained proffessional...

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Not for me

None

Various.Not cheap full of hidden extras i.e. water...

this company ignores customer complaints at the resort. When you eventually get home you have to start all over again because the local complaint forms are suppressed. They hope you will give up and go away. It takes far more than 28 days to gat a reply. All your points are ignored or dismissed...

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Excellent

“MERCURY DIRECT”

published 18/10/2006

Excellent value for money, excellent service, high...

None! - a brilliant company... it was a pleasure d...

I have just returned from a holiday to Malta with Mercury Direct/Sunspot Tours and have to say i was 100% satisfied with the organization and quality of the holiday. From the moment i called the lady i spoke to was professional, efficient and most of all knowledgable. She gave me sound and good...

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Satisfactory

published 25/02/2008

I recently visited Malta with Mercury Direct, I was disappointed with the rating the Bella Vista Hotel was given as a Four Star which it certainly was not. The staff at the Hotel were very nice but it requires upgrading. We spoke to the Rep at the Hotel who asked us to contact Head Office in Uk when we returned to inform them of the Hotel. They acknowledged the email but didn't seem bothered, thanked me and hoped we would use them in the future. I don't think there service is good. I have to say I have travelled with better companies.

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Excellent

published 21/09/2007

I have just returned from a holiday in the north of malta. 100 percent satisfied. my husband had to be operated unexpectedly. My rep Pete from mercury direct was just perfect in every way he drove me every day to hospital and spent a lot of his free time helping me out. Franc their medical guy was very helpfull too, thanks to both. Pete then made sure a wheelchair was available for my husband in Malta airport as well as at in the uk. a free taxi was provided to the airport and he also took the time to see us off. This rep and his company are highly recomended. Ill go back any day thanks to all Mrs Blake, Suffolk

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