Rating Summary

Detailed rating

Quality of Rooms
Frequency of bus / buses
Reliability
Value for money
Customer service
1-15 of 99 reviews Show most helpful reviews first Newest first

 

Airport Express

AdvantagesThe service

DisadvantagesThe timetable (at times)

"...service. Looking up National Express coaches on the site, I discover that they are not exactly flavour of the month. My experience of them has always been pretty good – with the exception of the one case where I was just going down with the Kathmandu quickstep & the on-board WC wasn't available (that was a few years back – we won't go there). Accordingly, let me redress the balance a little. '''General''': this particular review is based on an ..." Read review
07.03.2009

Ciao members have rated this review on average: very helpful

Community Level 5leofluffy69

leofluffy69

Express Travel

Advantagespunctual, cheap and sometimes entertaining

Disadvantagescan get a little cramped when full

"As a national representative of a charity I knew I would have to travel a lot so needed to find the most cost efficient way of doing so. I had received an NZ2 card when I opened my student account with Barclays but never thought of using it. I popped into my local office and decided to find out more about the benefits of this small card. At that particular time National Express had an offer on their journeys and suggested that I take them up on ..." Read review
12.08.2007

Ciao members have rated this review on average: very helpful

Community Level 4PrincessDi

PrincessDi

A big let down for a trusted company Review with images

AdvantagesCheaper rates at the most expensive time of year

DisadvantagesPoor customer service

"...on the time of year! History The National Express Company goes back well over a hundred years and are well known in the UK. They adopted the name 'National Express' in 1974. Eurolines is the International Company for National Express. These are for the European journeys. Recently a new business called 'Airlinks' has been set up to look after 'on-airport' services at Heathrow and Gatwick. See more details on their website at http://www.nationalexpress.com/home/hp.cfm ..." Read review
09.11.2006

Ciao members have rated this review on average: very helpful

When your life's in a Mess.....

AdvantagesCheap and can be more reliable than the train (honest)

DisadvantagesIt's coach travel, so it's no frills, cheap and cheerful (usually)

"...have to..... Browsing everyone's opinions of National Express I get the impression you either love 'em or hate 'em. Fair enough but I also notice some of the questions you put are things I can explain... so, as an ex employee who therefore knows how desparately anxious they are to please, I hope this will shed a bit of light on some of the odd decisions they make and why. They're not always sensible but there are a lot of instances where their ..." Read review
25.11.2003

Ciao members have rated this review on average: very helpful

Community Level 7emmorticia

emmorticia

National, yes. Express, no.

Advantageswide range of destinations; cheaper than train

Disadvantagesjourney times sometimes excessively long

"...loan, I decided to give National Express a go, hearing that their fares were relatively cheap, and that they travelled to a wide range of destinations. BOOKING: Booking your coach tickets is easy. If you have Internet access, and are willing to submit your credit/debit card details online, then this is probably the easiest option. Tickets booked online are mailed to you free of charge if you book far enough in advance, but if your ticket is ..." Read review
06.05.2003

Ciao members have rated this review on average: very helpful

Community Level 5HappyBunny

HappyBunny

Travelling With All Forms of Human Life

AdvantagesConvenience; Picks-up from many destinations without train stations

DisadvantagesClose proximity to other passengers; Delays caused by accidents, especially on motorways

"“Take the National Express when your life’s in a mess It’ll make you smile. All human life is here From the feeble old dear to the screaming child.” ‘National Express’ by The Divine Comedy Who would have thought that someone would accurately capture the whole coach travelling experience in a song? Not I! But how true the above lyrics are. Coach travel, and in particular, National Express (NE) has ..." Read review
08.05.2002

Ciao members have rated this review on average: very helpful

All Aboard The Riot City Express!

AdvantagesComfortable buses, frequency of buses

DisadvantagesBad website, lack of information.

"...came to my last option, National Express. Why not my first option? Well, its always been the train firstly, mainly for snob value I guess. Then it was a toss up between Megabus and National Express. I've always always this notion of National Express being cramped dirty coaches with rank toilets. A few weeks ago I took the Megabus, it was an excellent price of £8 but comfort was not on their priority list. The prices to take my son back to Bristol ..." Read review
26.09.2011

Ciao members have rated this review on average: very helpful

Community Level 5Squidget

Squidget

Final Destination... but only just

AdvantagesCheaper prices

DisadvantagesLonger Journey times

"...there were none! Coach? Yes National Express saved the day. National Express run coaches on most routes throughout the UK and has been the leader for years. So here is a little tale of my journey from London to Edinburgh. As I said earlier it was hectic, these are the reasons why. I had a long awaited appointment with the hospital that I could not miss, or wait another 7 months! That was issue number 1. I took along my friend who had a job interview ..." Read review
06.09.2001

Ciao members have rated this review on average: very helpful

Community Level 3belaqua

belaqua

Go By Coach

AdvantagesPunctual and very cheap indeed!

DisadvantagesSlower than trains (usually!), less comfortable

"...at finding out about the national coach network. My usual journey's a five-hour-long one and a return ticket costs me just £12.50 - fantastic price! That's at concessions rate, which children, students and OAPs can recieve, but the adult fares are very reasonable too - much more so than any other form of long-distance public transport! You can also save money by using the company's website and earning points (see below). The Coaches Every ..." Read review
11.06.2002

Ciao members have rated this review on average: very helpful

Community Level 1anon0789

anon0789

Up to date review by an employee

Advantagescheap, easy interchange in London

Disadvantagesslow, reserved seating, cramped when full

"...currently a driver working for National Express and have been doing so for the last year. Recently National Express is starting to make lots of efforts to improve the quality of its services. I want to talk about why you should use National Express and what your travel experience will be like – at least aboard my coach. Who uses National Express? From observation people who use this service are unlikely to have access to a car. Students, people ..." Read review
29.12.2003

Ciao members have rated this review on average: very helpful

Community Level 2DangerMous...

DangerMouse2005

Suicide anyone?

AdvantagesYou can pretend you're the bloke from the chewing gum advert

DisadvantagesMay bring on manic depression and collapse of your spinal column

"...account. In the case of National Express Coaches, I am quite content to forsake my sanity, spinal column and general allround happiness in favour of a few extra quid in my pocket when I arrive at my destination. If you're reading this review then I assume you have a journey to make and are considering National Express to get you where you need to be. As a surviving veteran of numerous coach trips from hell (and a few even worse), I feel that you might ..." Read review
21.07.2005

Ciao members have rated this review on average: very helpful

Community Level 2angel316

angel316

Going going gone by coach

AdvantagesQuick easy to book, Good national coverage

DisadvantagesFixed travel times

"I last used National Express in April 2000. I needed to get to Gatwick airport for a trip to the States, and decided it would be less hassle to go by coach. I have to say the whole experience was relatively painless. I booked the tickets at my local travel agents and they were posted to me about two weeks before I travelled. I arrived at East Midlands airport at around 1am, and the coach left promptly at 1am. We arrived at Gatwick airport at approximately ..." Read review
30.05.2001

Ciao members have rated this review on average: very helpful

Community Level 7Squiggles

Squiggles

Whiffy Way To Go.....

AdvantagesReasonably inexpensive, mostly comfortable, on board facilities

DisadvantagesRestricted leg room, slow loading website

"...get me there! I travelled with National Express Coaches as they offered the most direct and the cheapest service. Travelling by train would have meant a 6-hour journey with changes at London and would have cost considerably more! My journey was actually only as far ‘oop narth’ as Scunthorpe; to meet a pal before we set off up to Ana’s together. I travelled from Aylesbury to Scunthorpe, along the M1, the total journey time taking ..." Read review
15.09.2001

Ciao members have rated this review on average: very helpful

Community Level 7sandrabarber

sandrabarber

National Disgrace

Advantagescheap

Disadvantagesdirty, cramped, no sustenance, disgusting toilets, no air-con, unreliable timekeeping

"...I hadn't been on a National Express coach for about 13 years. However, my car had broken down in Exeter the weekend before where I had left it to be mended, and I needed to get it back. After considering my options, and my precarious bank balance, I thought I'd give National Express a try, wondering how much it might have progressed over the years. The train was out of the question for several reasons. Firstly, my local station (stoke on Trent) ..." Read review
01.06.2003

Ciao members have rated this review on average: very helpful

Community Level 5headofwords

headofwords

National Express Bus Company

AdvantagesLots of destinations, cheaper than the train

DisadvantagesRandom fare prices

"...It's safe to say that National Express is far from the worst bus company I've ever used (that would go to one in Vietnam) but as the UK's premier bus company really NE should be striving to meet higher standards. The Buses - Good points They look great on the outside. They have toilets, but it's potluck whether they'll work properly or not. On my recent trip back England I used NE five times. I used the toilet on two of those trips - once ..." Read review
10.04.2011

Ciao members have rated this review on average: very helpful

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